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The Payment Support Officer is responsible for managing and resolving issues related to the automated payment system and ensuring effective coordination with banks to facilitate seamless payment processes. The ideal candidate must have prior experience working in branch operations, demonstrating a strong understanding of payment systems, banking workflows, and operational procedures.

Key Responsibilities:

SWAPS Management:

1. Monitor and address issues related to SWAPS, ensuring accurate and timely processing of payments.
2. Troubleshoot and resolve discrepancies in withholding payments and transactions.
3. Ensure compliance with regulatory frameworks and company policies related to SWAPS operations.

Bank Coordination:

• Serve as the primary liaison with banks to resolve payment-related issues, including failed transactions and reconciliation challenges.
• Ensure timely and accurate settlement of payments by collaborating with banking partners.
• Maintain strong working relationships with bank representatives to streamline communication and problem-solving.

Operational Support:

• Utilize branch operations experience to handle operational challenges and guide the team in payment processing.
• Ensure that branch-level processes align with SWAPS requirements and provide guidance where needed.

Reconciliation and Reporting:

1. Conduct daily reconciliation of transactions processed through SWAPS to identify and resolve mismatches.
2. Prepare periodic reports on SWAPS performance, unresolved issues, and their resolutions for management review.
3. Maintain proper documentation and records for audit and compliance purposes.

Process Optimization:

• Identify inefficiencies in SWAPS-related processes and recommend improvements to enhance accuracy and efficiency.
• Collaborate with IT and operations teams to implement system upgrades and address technical challenges.

Qualifications & Skills:

• Education: Bachelor’s degree in Commerce, Business Administration, Finance, or a related field.

Experience:

• Minimum 5-6 years of experience in branch operations or a similar role.
• Hands-on experience with payment systems, and bank operative systems, will be a significant advantage.

Technical Skills:

• Proficiency in payment systems and reconciliation processes.
• Strong knowledge of banking operations and regulatory compliance.
• MS Office proficiency, particularly in Excel, for reconciliation and reporting.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong interpersonal and communication skills to effectively coordinate with internal and external stakeholders.
• Ability to work independently and under pressure to meet deadlines.

Key Competencies:

• Attention to detail and accuracy in payment handling.
• Proactive approach to issue resolution and process improvement.
• Strong organizational skills to manage multiple tasks efficiently.
• Ability to adapt to a dynamic work environment and maintain confidentiality.

Skills:

Payment Knowledge, Online Payment Solutions, Communication Skills,