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Scope of Work:

The Product Strategy, Management & Delivery Lead will undertake the following tasks, organized into distinct phases:

Define Product Vision:

• Collaborate with the Strategy Advisor and Lead Customs and Trade Facilitation Specialist to understand the current WeBOC system, stakeholder needs, and industry best practices.
• Conduct market research and competitive analysis to identify opportunities and challenges for the new WeBOC system.
• Define a clear and concise product vision for the new WeBOC system, outlining its goals, objectives, and target outcomes.

Develop Product Strategy:

• Based on the defined product vision, develop a comprehensive product strategy that outlines the key features, functionalities, and target user groups for the new WeBOC system.
• Ensure the product strategy aligns with PSW's overall strategic goals and objectives.
• Incorporate considerations for advanced analytics, GenAI, and Agentic AI capabilities into the product strategy.
• Deliverable: A well-defined product vision and strategy document that outlines the direction and goals for the new WeBOC system.

Develop Product Roadmap:

• Develop a detailed product roadmap that outlines the key features, functionalities, and timelines for the WeBOC Transformation Project.
• Prioritize features and functionalities based on stakeholder needs, business objectives, and technical feasibility.
• Collaborate with the Data, AI & Software Architecture Experts to ensure alignment between the product roadmap and the data architecture.

Oversee Product Development:

• Oversee the product development lifecycle, ensuring timely delivery of features and functionalities.
• Collaborate with the technical team to ensure the product is developed according to the defined specifications and quality standards.
• Conduct regular product demos and reviews to track progress and provide feedback.

Deliverables:

• A detailed product roadmap and regular progress reports on the product development lifecycle.
• A detailed implementation work plan, depicting dependencies, constraints, and critical paths, along with a governance framework for risk, conflict management, stakeholder engagement, and communications.
• The work plan will include CapEx and OpEx estimates for the new system based on inputs from the relevant technical leads on hardware requirements, proprietary software tools licensing costs, etc.

Conduct User Research:

• Conduct user research and usability testing to gather feedback on the new WeBOC system's functionalities and user experience.
• Analyze user feedback and identify areas for improvement and refinement.
• Collaborate with the technical team to implement necessary changes and enhancements.

Support Launch and Adoption:

• Support the launch and rollout of the new WeBOC system.
• Develop user manuals, training materials, and other resources to facilitate user adoption.
• Monitor user feedback and address any issues or concerns that arise.
• Deliverable: Enabling user-friendly and efficient WeBOC modules identified in the product roadmap and implementation plan of the overall WeBOC system that meet the needs of various stakeholders.

Required Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Product Management, or a related field.
• 15+ years of experience in product management, product strategy, project management, or a related field.
• Experience of developing product strategies and project management of data management, governance, and AI projects.
• Experience of public sector data management, governance, and AI projects.
• Strong understanding of the product development lifecycle and agile methodologies.
• Experience in conducting user research and usability testing.
• Excellent communication, interpersonal, and stakeholder management skills.

Skills:

GenAI, Communication Skills, Data and AI Expert, Technical Product Management,