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Client Relationship Management:

1. Build and maintain strong, long-term relationships with clients.
2. Regularly engage with clients to understand their needs and business goals.
3. Address client queries, concerns, and provide timely resolutions.
4. Ensure high levels of customer satisfaction by offering personalized services.
5. Identify and pursue new business opportunities within existing accounts.
6. Generate leads and convert them into long-term relationships.
7. Actively seek referrals from existing clients to expand the customer base.
8. Provide product and service recommendations that align with client needs.
9. Manage a portfolio of clients, ensuring effective communication and continuous relationship building.
10. Monitor account performance, ensuring that goals and KPIs are met.
11. Conduct regular account reviews to ensure client satisfaction and profitability.
12. Meet or exceed sales targets and performance metrics set by the organization.
13. Promote and cross-sell various products and services.
14. Track and report on sales activities, progress, and forecasts.
15. Handle and resolve any complaints, issues, or conflicts in a professional and efficient manner.
16. Escalate complex problems to higher management when necessary.
17. Implement solutions to improve client experiences and service quality.
18. Stay informed about industry trends, market conditions, and competitor offerings.
19. Share relevant information with clients to help them make informed decisions.
20. Provide feedback on client needs and market opportunities to the companys management.
21. Maintain accurate records of client interactions, transactions, and communication.
22. Prepare and submit regular reports on client activity, sales performance, and service outcomes.
23. Update the CRM system to ensure the most up-to-date client data is available.
24. Work closely with the sales, marketing, and customer service teams to ensure a seamless experience for clients.
25. Participate in team meetings and contribute to the development of strategies for improving customer relationships.

Qualifications & Skills:

• Education:
• Bachelors degree in BBA,B.com,BA
• Proven experience in customer service, sales, or relationship management.
• Experience in Retail And Retail industry is a plus.

Skills:

Opeartions Handling, Payroll Management, Client Management, Relationship Management,