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United Bank Limited (UBL)

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

United Bank Limited (UBL)

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

United Bank Limited (UBL)

Service Ambassador

United Bank Limited (UBL). Pakistan

Karachi, Pakistan

2024-11-15

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

Job Duties and Responsibilities:

  1. Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
  2. Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
  3. Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
  4. Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
  5. Maintain friendly interaction with the customers waiting to be served at the branch counters.
  6. Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
  7. End to end customer complaints management as per defined guidelines.
  8. Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
  9. Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.

Communications And Working Relationships:

  • Internal: Branches, District, Region, Cluster and staff from cross functional units of the bank
  • External: Walk-in customers both New/ Existing and Auditors

Skills:

Handle Stressful Situations, Ability to Maintain Professionalism, Interpersonal Skills, Microsoft Office, End to End Sales,
 

Salary 35000
Job Type First Shift (Day)
Qualification Bachelor
Experience Fresh
Sectors Client Services & Customer Support
Gender Female
Industry Banking
Career Level Entry Level
Job Expiry Date 2024-11-24