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Pakistan Single Window

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 
Pakistan Single Window

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 
Pakistan Single Window

Customer Relations Officer

Abacus Consulting

Requirements:

  1. Bachelor’s Or above
  2.  Experience Call center or Fresh
  3. Strong communication and organisational skills
  4. Proficiency with tools like Hoot-suite, Buffer, etc.
  5. Handle Customer quries
  6.  Resolve customer problems
  7. Working Hours:
  8. Rotational 8-Hour Shifts. (6 days a week)

Benefits:

  • Career Growth.
  • Location: Islamabad.
  • Job Type: Full-time
  • Work Location: In person
  • Job Type: Full-time
  • Pay: Rs37,000.00 - Rs42,000.00 per month

Work Location: In person

Skills:

Fluent in English, Solutions to Problems, Listings Knowledge, Customer Service, C Problem Solving, Customer Satisfaction Management,
 
Pakistan Single Window

Social Media Officer

Abacus Consulting
  1. Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.)
  2. Create engaging content aligned with brand voice and goals
  3. Monitor and report on campaign performance, optimizing based on data.
  4. Collaborate with marketing and design teams for brand consistency
  5. Engage with the community and manage content calendars
  6. Manage paid campaigns and track ROI
  7. Stay updated on trends and social media tools

Requirements:

  • Bachelor’s in Marketing/Communications (or related)
  • 1 year of Social Media Management experience
  • Strong communication and organisational skills
  • Proficiency with tools like Hoot-suite, Buffer, etc.

Working Hours:

  • Rotational 8-Hour Shift. (6 days a week/ Rotational Shifts)

Benefits:

  • Career Growth.
  • Location: Islamabad.
  • Job Type: Full-time
  • Work Location: In person

Skills:

Social Media Measurement, Online Social Networking, Social Media Integration, Social Media Handling, Social Media Strategies, Social Media Chat Support, Social Media Optimization,
 
Pakistan Single Window

Email Support Representative

Abacus Consulting

We are seeking a flexible and detail-oriented Email Support Representative to manage customer queries via email. The ideal candidate must have excellent written communication skills and the ability to handle a high volume of messages professionally and efficiently.

Key Responsibilities:

  1. Respond promptly to customer emails with clear and accurate information
  2. Resolve complaints, process requests, and provide support
  3. Maintain detailed records of customer interactions
  4. Coordinate with internal teams to ensure issue resolution

Requirements:

  • Bachelor’s degree is required
  • Strong written English skills
  • Previous email or customer support experience (preferred)
  • Must be flexible with shifts

Skills:

Communication Skills, Email Campaign Handling, Live Chat Handling,
 
Pakistan Single Window

SVP Digital Customs

Pakistan Single Window. Pakistan

Islamabad, Pakistan
Apply Login First

2025-02-05

Main Responsibilities:

  1. Assess and recommend the new technology stack for the upgraded version of the Customs Management System
  2. Support the design and development of the new customs management system.
  3. Support the Digital Transformation Office in creating a project plan with clearly defined timelines, milestones, and deliverables.
  4. Define and lead the Next – Generation technology stack for Customs Management ensuring the data management and governance component would be the main driver for future customs management system implementation;
  5. Identify, hire, and manage a qualified team of technologists who can lead the software development of future customs management applications.
  6. Lead and develop Architecture competence, including developing clear accountabilities, providing mentoring, and coaching to ensure the right people are in the right roles to deliver the IT services required in alignment with the expectations of internal and external stakeholders;
  7. Lead the implementation of Architecture solutions from establishing project requirements and goals to solution "go-live":
  8. Establish and manage the enterprise architecture practice including guiding principles, framework, standards, and guidelines encompassing all architecture domains (Business, Data, Application/Solution, Technology/Infrastructure, and Security architecture);
  9. Recommend transformation of technology through the introduction of new technologies or retirement of obsolete technologies of the company.
  10. Explore and implement new technologies that yield competitive advantage to the Company and bring added benefits to the trade and industry in terms of reduced time and cost;
  11. Assess the current and expected workload for WeBOC and develop an operational plan with milestones, deliverables, and timelines for review and approval by senior management;
  12. Manage the scope of work related to new demands and change requests on the existing system.
  13. Ensure that proper testing and quality assurance processes/mechanisms are in place before loading to production.
  14. Ensure risks on changes or new projects are well documented and are properly communicated to DRA and other Customs officers before sign-off.
  15. Manage hiring/planning of resources of WeBOC Software development and other teams
  16. Develop close coordination with PSW’s Digital Transformation office whereby ensuring best practices of project management are in place in producing documents, reporting, and dashboarding for the top management.
  17. Create overall technology standards and practices and ensure adherence;
  18. Monitor WeBOC’s performance indicators, team KPIs, and IT budgets to assess technological performance.
  19. Present WeBOC change and new projects status report to the higher management, Board, shareholders, and other stakeholders;
  20. Participate and effectively contribute to the efforts of researching, studying, evaluating, and contributing to RFI/RFP/RFQ content and technical requirements.
  21. Review and assess the current change request mechanism in collaboration with relevant stakeholders and suggest improvements;
  22. Lead and manage the change requests mechanism in close coordination with the Directorate of Reforms & Automation (DRA);
  23. Supervise and manage the IT teams for the development and deployment of the WeBOC system to execute and implement changes based on priority agreed with the DRA team;
  24. Conduct technological/development impact assessment w.r.t PSW, One Customs and any other application;
  25. Support Pakistan Customs in the sunset of the One Customs system and its complete transition to the PSW/WeBOC platform;
  26. Identify integration issues between WeBOC and PSW applications and resolve it on an urgent basis;
  27. Provide expert technology advice and guidance to senior stakeholders to assist the business and IT in the formulation of strategies, technology investment decisions, and solution option selection;
  28. Create & maintain WeBOC’s Current and Future Enterprise Architecture Model in the context of Business & IT strategy and recommend capability increments for enterprise digital transformational plans as defined by the corporate strategic vision of the company;
  29. Use stakeholders’ feedback to inform necessary improvements and adjustments to technology and system design;
  30. Present WeBOC change and new projects status report to the higher management, Board, shareholders, and other stakeholders;
  31. Participate and effectively contribute to the efforts of researching, studying, evaluating, and contributing to RFI/RFP/RFQ content and technical requirements related to WeBOC
  32. Monitor and evaluate the performance of the existing team and suggest measures for capacity building, training, learning, and development.
  33. Ensure close coordination with other service providers engaged by Pakistan Customs with regard to the data center, application management, hosting, server management, information security etc.;
  34. Plan and coordinate with data center/system infrastructure teams to ensure functionality and efficiency of the application are at par;
  35. Develop efficient coordination mechanism with the DRA team and domain officers to understand their business needs, challenges and how to reflect into the system using right technical resources;
  36. Develop close coordination with other components of PSW including the Domain Management, IT development, Operations, and Digital Transformation office to coordinate the development and deployment of the new system, features, and services.
  37. Develop a detailed work plan for system transformation and ensure implementation.
  38. Identify and develop resource requirements along with estimated budgets to support system design, development, and implementation of the new system as well as various additions, enhancements etc.

Qualification, Experience, and Skills:

Master’s degree in Computer Science/Engineering or Information Technology or Software development;

  • At least 10-15 years experience of working in progressively responsible for tech leading roles including 5 years of executive-level experience in a similar organization;
  • Candidates having prior experience of working as Senior Technologists in a multinational company or large-scale public or private sector enterprise will be preferred; Experience in leading major ICT transformation programs will be considered an asset;
  • Proven ability to interact with internal and external stakeholders to build strong and long-lasting relationships.
  • Excellent hands-on knowledge of current and future solution architecture including implementation of Kubernetes, Jason, APIs, Microservices Architecture, Blockchain, Artificial Intelligence etc.
  • Understanding of technologies, mapped to the technology capability model
  • Must have an excellent understanding of EA framework certification (TOGAF, Zachman, etc.)
  • Preferred professional IT certifications: (e.g., COBIT, ITIL…)
  • Industry visionary and avid technologist at heart
  • In-depth knowledge and understanding of web system architecture, design and development;
  • Hands-on experience with complex project management; and
  • Outstanding communication, interpersonal and leadership skills.
  • Maximum age limit is 50 years for the position.

Skills:

Systems Tranformation, Communication Skills, EA Framework,
 

Salary 700000
Job Type First Shift (Day)
Qualification Master’s
Experience 10 Years - 15 Years
Sectors Software & Web Development
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2025-02-22