Key Responsibilities:
- Research and identify solutions for software and hardware issues, tracking them to resolution within agreed time limits.
- Provide prompt and accurate feedback to users, ensuring high levels of customer satisfaction.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Assist in establishing a robust networking environment by installing, configuring, testing, and documenting network systems according to design specifications.
- Support day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruptions.
- Provide technical support by responding to work orders and tickets from users, analyzing and resolving reported network problems.
- Assist in producing documentation for installations, network topology, and troubleshooting communications hardware or software.
- Quickly learn new or unfamiliar technologies and products using available documentation and internet resources.
Skills and Qualifications:
- Strong knowledge of computer networks, including DNS and DHCP.
- Excellent troubleshooting skills with a focus on problem resolution.
- Proficient in installing and configuring Microsoft Windows Operating Systems and email client applications.
- Good understanding of computer systems, Windows Servers, and Active Directory in a domain environment.
- Strong communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Proven problem-solving skills and attention to detail.
Preferred Qualifications:
- Previous experience in a system support or network support role.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate) are a plus.
Skills:
Cisco Networking Devices Command, Operating System Administration, Computer Network Operations, Systems Management, Network Security Implementation, Network Monitoring,
