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Abacus Consulting

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

Abacus Consulting

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Abacus Consulting

Team Lead - Contact Center

Abacus Consulting. Pakistan

Lahore, Pakistan

2024-09-03

Overview:

As a Team Lead in the Contact Center, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.

Key Responsibilities:

Team Management:

  1. Lead, coach, and mentor a team of customer service representatives.
  2. Conduct regular team meetings to communicate goals, updates, and best practices.
  3. Provide ongoing feedback, performance evaluations, and support professional development.

Operational Excellence:

  • Eer departments to address escalated customer issues and resolve them promptly.

Training and Development:

  • Coordinate and deliver training programs for new and existing team members.
  • Keep the team informed about product updates, service protocols, and industry best practices.
  • Foster a culture of continuous learning and skill development within the team.

Quality Assurance:

  • Implement and maintain quality assurance processes to ensure consistency in service delivery.
  • Conduct regular quality assessments and provide constructive feedback to team members.
  • Identify trends in customer inquiries and work with the team to address root causes.

Communication:

  • Serve as a liaison between the team and upper management, conveying important updates and concerns.
  • Foster open communication within the team, encouraging collaboration and idea sharing.
  • Handle customer escalations professionally and with a focus on issue resolution.

Requirements:

  1. Bachelor’s degree in Business, Communication, or a related field.
  2. Proven experience in a contact center environment, with at least 1.5 year in a leadership role.
  3. Strong leadership, coaching, and interpersonal skills.
  4. Excellent communication skills, both written and verbal.
  5. Ability to analyze data and make data-driven decisions.
  6. Knowledge of contact center technologies and customer relationship management (CRM) systems.
  7. Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits:

  • Competitive salary
  • Health and wellness programs
  • Professional development opportunities
  • Team-building events

Skills:

Manage Client Relationships, Team Coordination, Team Motivation, Team Learning, Problem Analysis, Client Relations Management, Team Building,
 

Salary 70000
Job Type Rotating
Qualification Bachelor
Experience Less Than 1 Year
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2024-10-04