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Pakistan Revenue Automation (Pvt) Ltd

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

Pakistan Revenue Automation (Pvt) Ltd

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Pakistan Revenue Automation (Pvt) Ltd

Technical Support Officer

Pakistan Revenue Automation (Pvt) Ltd. Pakistan

Islamabad, Pakistan

2025-02-14

You  will be responsible for providing technical support and troubleshooting for Point of Sale (POS) systems, APIs, and related software applications. This role involves development, system-level configuration, database management (SQL), and remote technical support to ensure seamless operation of POS systems and APIs for clients. The ideal candidate will have strong technical skills in .NET, database management, and system configuration, along with excellent problem-solving and communication abilities.

Key Responsibilities:

Development & System Configuration:

  • Develop, configure, and maintain POS systems and APIs to meet client requirements.
  • Perform system-level configuration and customization of software applications.
  • Collaborate with the development team to implement new features and resolve technical issues.
  • Ensure systems are optimized for performance, security, and scalability.

Database Management:

  • Manage and maintain SQL databases, including data migration, backup, and recovery.
  • Write and optimize SQL queries, stored procedures, and scripts for data retrieval and manipulation.
  • Troubleshoot and resolve database-related issues in a timely manner.

Remote Technical Support:

  • Provide remote technical support to clients for POS systems, APIs, and related software.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Guide clients through step-by-step solutions via phone, email, or remote desktop tools.
  • Escalate complex issues to the appropriate teams and follow up to ensure resolution.

API Integration & Support:

  • Assist clients with API integration, configuration, and troubleshooting.
  • Ensure APIs are functioning correctly and efficiently, and resolve any integration issues.
  • Provide documentation and training to clients on API usage and best practices.

Documentation & Reporting:

  • Maintain detailed records of technical issues, resolutions, and client interactions.
  • Create and update technical documentation, including user guides and troubleshooting manuals.
  • Generate reports on system performance, support tickets, and resolution times.

Collaboration & Training:

  • Work closely with cross-functional teams, including development, QA, and customer success, to ensure client satisfaction.
  • Provide training and support to internal teams and clients on new features and system updates.

Qualifications:

Education:

  • Bachelor’s degree

Experience:

  • 1+ years of experience in technical support, system configuration, and software development.
  • Hands-on experience with .NET framework, SQL databases, and API integration.
  • Experience with POS systems and remote technical support would be a plus.

Technical Skills:

  • Proficiency in .NET, C#, and SQL.
  • Strong understanding of system-level configuration and troubleshooting.
  • Knowledge of API integration and support.
  • Familiarity with remote desktop tools and support ticketing systems.

Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks in a remote environment.
  • Customer-focused with a commitment to providing high-quality support.

Skills:

Database Applications, Technical Assistance, Communication Skills,
 

Salary 35000
Job Type First Shift (Day)
Qualification Bachelor
Experience 1 Year
Sectors Computer Networking
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2025-02-23