• Documenting and reporting product or service quality levels
• Developing and implementing standards for inspection
• Developing a workflow for product inspection
• Developing plans to help a company manage waste
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found

Skills:

Problem Solving, Analytical Skills, Communication Skills,
 

Job Role and Duties:

1. HR Services & Operations
2. Preparation of Payroll processing and salary disbursements.
3. Reconciliation of salary invoices.
4. Maintaining database of invoices and processed payments.
5. Pre audit of all invoices/ payment as per defined timelines by the client.
6. Prepared and submit client specific reports timely and as when required by team.
7. Follow and maintain audit trails and records.
8. Knowledge of EOBI, Social Security, Taxes, Insurance, etc.

Qualification & Skills:

• Minimum Bachelor's degree or similar discipline.
• Minimum 3 to 4 year core experience of payroll.
• Proficient in MS. Excel.

Skills:

Payroll Processing, MS Excel, Payroll Management,
 

???????????????????? ????????????????????????????: Night Shift (7:00 pm-5:00 am)

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1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,
 

This is a full-time on-site role as a Call Center Representative at Esquare Services. The Call Center Representative will be responsible for providing customer service and support, ensuring customer satisfaction, and utilizing computer literacy skills. The role requires strong interpersonal skills and the ability to effectively communicate with customers.

Qualifications:

1. Customer Service Representatives and Customer Support skills
2. Interpersonal Skills
3. Computer Literacy
4. Excellent written and verbal communication skills
5. Ability to handle customer inquiries and resolve issues efficiently
6. Strong problem-solving and decision-making abilities
7. Prior experience in a call center or customer service role is preferred
8. High school diploma or equivalent qualification

Salary:

45,000 + 15000 incentive + Other Benefits

Skills:

Fluent in English, Customer Service Solutions, Customer Care Representation, Professional Telephonic Skills, Customer Dealing,
 

Team Leadership and Management:

1. Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
2. Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
3. Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
4. Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

• Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
• Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
• Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

1. Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
2. Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
3. Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

• Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
• Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
• Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

• Master’s degree
• 5+ Years post-education experience

Benefits:

1. Permanent Position
2. 2 Rotational Off days
3. EOBI
4. Medical Life Insurance IPD + OPD
5. Annual , Casual and Sick Leaves
6. Provident Fund
7. Annual Increment and Bonus (Performance based)

Skills:

Monitoring Performance, Policies Implementing, Strategic Thinking,
 

This is a full-time, on-site role for an outbound Sales Representative. The outbound Sales Representative will be responsible for communicating with customers, processing orders, managing accounts, and performing inside sales tasks.

Qualifications:

1. Strong communication skills.
2. Customer service experience.
3. Experience with order processing.
4. Experience with account management.
5. Inside sales experience.
6. Excellent attention to detail.
7. Ability to work in a fast-paced environment.

Skills:

Listening to Customers, Outbound Marketing, Telemarketing,
 

1. Develop objectives for the call centers day-to-day activities
2. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
3. Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
4. Assume responsibility of budgeting and tracking expenses
5. Hire, coach and provide training to personnel to maintain high customer service standards
6. Monitor and improve ordering, telephone handling and
7. other procedures
8. Evaluate performance with key metrics (accuracy,
9. call-waiting time etc.)
10. Prepare reports for different departments or upper management
11. Able to get DDV and local campaigns

Requirements:

Communication is must in English

Experience: 2-3 years

Salary: Market Competitive

Working Days: Monday to Saturday.Working Hours:  8:00 P.M. 4:00 A.M

Skills:

Customer Care Representation, Listening to Customers, Customer Satisfaction Management, Customer Acquisition Skills, Customer Analysis, Customer Service, Telemarketing,
 

This is a full-time on-site role located in Rawalpindi for a Medical Billing Executive who will be responsible for collecting, posting, and managing account payments to ensure prompt and accurate reimbursement for healthcare providers. The candidate will also review and submit medical claims to respective insurance companies, perform follow-ups on outstanding claims, and manage patient account balances and payments.

1. Verification of demographics & insurance eligibility & benefits
2. Good understanding of insurance procedures and guidelines
3. To ensure quality, timeless and accuracy in the entire billing process
4. Reviewing claim accuracy prior to claiming Scrubbing and Submission
5. Payment Postings, reimbursement & collection analysis and reporting
6. Identify & resolve billing issues, denial management & claims, follow-up with insurance
7. Develop and manage to KPIs and dashboards for increasing client satisfaction, outcomes, and retention.

Requirements:

• 1-3 years prior Experience in US Medical Billing
• Minimum Bachelor’s Degree
• Excellent in English communication skills both verbal & written, spoken English in American pronunciation
• Good Command over Excel, word and health industry-related software tools
• Excellent Organizational, Analytical skills and able to adapt to changing situations
• Proven Knowledge of basic medical terminologies such as coding-ICD10, CPT & HCPC
• Experienced in Managing the Overall Revenue Cycle

PMTAC Offers Other Benefits such as Bi Annual Increment, Health Insurance, Provident Fund, and Monthly Incentives and a proper growth plan.

Skills:

Payment Posting, Medical Billing Cycle, CPB, CPT,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient’s eligibility, benefits and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Service Oriented, Client Relationship, Client Analysis,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient eligibility, benefits, and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by the Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Analysis, Client Relations Management, Client Acquisition Skills, Client Service Oriented,
 

Responsibilities:

• Lead and drive the transition and onboarding process for new organic accounts into our environment.
• Ensure client satisfaction by meeting and exceeding their expectations during the onboarding process.
• Ensure compliance with company processes and procedures throughout the transition.
• Establish and manage strong relationships with clients and their staff.
• Collaborate with Sales, Operations, and Product Development Teams to implement changes required by clients or gather necessary information.
• Conduct welcome calls outlining key steps involved in getting the client live for billing.
• Send initial practice/provider forms to collect necessary details from the client.
• Maintain meticulous records of all client interactions and information collected.
• Schedule and conduct online training sessions for clients.
• Ensure all required information is collected from the client, following up as needed.
• Provide ongoing support and maintain the client relationship from project kickoff to go-live date.
• Develop a comprehensive understanding of Revenue Cycle Management (RCM) services, products, and overall processes.
• Demonstrate effective written and verbal communication skills in interactions with clients and internal teams.
• Manage and prioritize multiple clients and projects simultaneously.
• Adapt to changes and ensure a smooth project transition.

Requirement:

• Bachelor's degree in Business, Healthcare Management, or related field.
• Proven experience in client onboarding, transition management, or a related role.
• Familiarity with Revenue Cycle Management (RCM) processes and services.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to adapt to changing requirements and priorities.
• Customer-focused mindset with a commitment to client satisfaction.
• Willingness to work in evening shifts as required.

Skills:

Project Management Skills, Communication Skills, Revenue Cycle Management,
 

1. Preparing advanced reports on MS Excel or Power Point on Weekly/Monthly or Quarterly basis as per client’s requirements.
2. Create/build robust platforms/reports/processes to make sure quality of work is improved.
3. Create/develop and maintain a centralize repository of all process related documentation to ensure consistency across the global teams.
4. Assist customers as needed with setting up and navigating platforms with a product or service.
5. Do cross training within different verticals to avoid bottlenecks during busy season.
6. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
7. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
8. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
9. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
10. Develop and manage client portfolios.
11. Analyze customer data to improve customer experience.
12. Evaluate and improve tutorials and other communication infrastructure.

Skills:

Salesforce, MS Excel, MS Power Point,