The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell products when they arise
5. Build sustainable relationships and engage customers by taking the extra mile
6. Keep records of all conversations in our call center database in a comprehensible way
7. Frequently attend educational seminars to improve knowledge and performance level
8. Meet personal/team qualitative and quantitative targets

Requirements and skills:

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Skills:

Call Handling, Customer Service Operations, Telemarketing,
 

We are looking for a ‘Knowledge Management Specialist’ to join our Knowledge Management function at CareCloud. The Knowledge Management Specialist will be primarily responsible for creation, compiling and sharing of knowledge to our project teams and clients. The candidate will be responsible for leveraging their passion for research and knowledge via creating, collating, organizing and disseminating knowledge across the organization and our client base. He/She will be required to work closely with various teams based in the United States and Pakistan to prepare and share product manuals, user guides, release notes and learning materials.

Responsibilities:

1. Create, maintain and develop CareCloud’s knowledge infrastructure.
2. Maintain & update our knowledge bases including SharePoint sites and Salesforce Knowledge Campus.
3. Ensure our knowledge assets are brand compliant, comprehensive, error-free and usable.
4. Maintain and share best practices across CareCloud offices, teams and groups.
5. Engage with various stakeholders across product, IT, sales and client support to ensure a comprehensive knowledge base for CareCloud’s product suite.
6. Disseminate information regarding product enhancement and bug fixes to our clients with comprehensive and useable release notes.

Requirements:

• A self-organized and disciplined person with the ability to work with little guidance or direction.
• Ability to work in a fast-paced and rapidly changing environment
• Good interpersonal and communication skills (written and verbal)
• Ability to collaborate with stakeholders across geographies
• Strong work ethics, quality focused mindset and attention to detail. 
• Experience with MS Office Suite & maintaining knowledge sites.
• Familiarity with healthcare IT sector, a plus (but not mandatory).

Skills:

MS Office Suite, Energy Supply Strategies Command, Share Point,
 

RESPONSIBILITIES:

1. Assist in the formulation of strategies to build a lasting digital connection with consumers
2. Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
3. Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
4. Be actively involved in SEO efforts (keyword, image optimization etc.)
5. Prepare online newsletters and promotional emails and organize their distribution through various channels
6. Provide creative ideas for content marketing and update website
7. Collaborate with designers to improve user experience
8. Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
9. Acquire insight in online marketing trends and keep strategies up-to-date
10. Maintain partnerships with media agencies and vendors

REQUIREMENTS:

• Proven experience as Digital Marketing Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills
• BSc/BA in marketing or relevant field

Skills:

Dart, ATLAS, Google Analytics, Google Ads Words,
 

RESPONSIBILITIES:

• Managing all SEO activities such as On-Page and Off-Page
• Content Strategy, Link Building and Keyword Strategy to Increase Rankings
• Track, Report and Analyze Website Analytics
• Optimize Web Copy and Landing Pages Content
• Develop and Implement Link Building Strategy
• Improve SEO positions for Target Keywords
• Compile and present SEO Performance Reports
• Working Experience of major Social Media Channels
• Up-to-date with the latest trends and best practices in SEO and SMM
• Identifies the Areas of Improvements and Prepare detailed Strategy Reports
• Recommend changes to Website Architecture, Content, Linking and Other Factors
• Work with the Design and Development team to ensure SEO best practices Implementation
• Manage Social and Google Paid Advertisement Campaigns (Additional)

SKILLS/TOOLS:

• Google Analytics, Search Console and Tag Manager
• Good Command on AHREFs, MOZ, SPYFU, SEMRUSH and other related Tools
• Familiarity with WordPress or other Content Management Systems
• Knowledge of HTML, CSS, and JavaScript
• Good English Writing and Communication Skills

Skills:

WordPress, Semrush, Search Console, Google Analytics,
 

We are looking for the services of Digital Marketing Specialist

Relevant candidates are encouraged to apply.

Skills:

Paid Campaigns, Digital Marketing Analysis, Lead Generation,
 

We are looking to expand our dynamic team with experienced Telesales Representatives for SEO / Digital Marketing campaign by outbound calls in the USA. 

Females are highly encouraged for this job.

Job Responsibilities:

1. Making outbound calls to prospective clients and generating leads.
2. Set the Appointment with clients.  
3. Employing exceptional sales skills to convert potential leads into sales.
4. Building and maintaining strong relationships with clients and potential customers.

Requirements:

• Must have a minimum of 6 months experience in SEO / Digital Marketing campaign (USA or UK) or in any other International Campain.
• Proven track record of success in lead generation, cold calling, sales, and customer success.
• Excellent communication and interpersonal skills.
• Demonstrated strong sales abilities and persuasive communication skills.
• Capability to make back-to-back calls and ability to work under pressure.
• A strong desire to excel in sales and the ambition to grow with us.

Work Hours: Monday to Friday from 08:00 PM to 05:00 AM

Skills:

Sales Abilities, Telesales, Customer Dealing Customer Handling, Fluent in English, Communication Skills,
 

The Social Media Manager is responsible for developing and executing a clearly defined social media strategy in a manner that supports marketing customer support initiatives while increasing brand equity and online awareness. This position is responsible for evaluating, planning, organizing, managing, and contributing to all social media channels in an efforts to achieve corporate objectives while ensuring a consistent marketing message and strengthening our position in the market.

Responsibility:

1. Analyze and evaluate both existing and potential social media activities and strategies.
2. Conduct, gather and analyze market research to determine social media opportunities and competitiveness.
3. Identify, interpret, and capitalize on social media trends.
4. Plan, manage, coordinated and executed all social media program initiatives.
5. Work closely with other marketing organizations to ensure tight integration of all social media programs & initiatives.
6. Develop unique value propositions, business partnerships, and social media programs that are targeted toward key customer segments.
7. Achieve targeted results and ensure timely and effective execution of social media tactics and programs.
8. Develop benchmark criteria to measure the effectiveness of social media programs and implement improvements as required.
9. Participate and initiate online conversations across a variety of channels.
10. Educate and prepare key messaging and presentation material for senior management and other marketing organizations.
11. Collaborate with internal stakeholders (legal, customer, support, product management, etc) to provide support to their initiatives.
12. Measure the success of social media activities and report the result to management.
13. Use social listening tools to monitor online conversations.
14. Create, maintain and execute a social media editorial calendar and posting schedule.

Required Skills:

• A track record of performance excellence meeting targets and objectives.
• Strong analytical, planning, forecasting and research skills.
•  Excellent communication and writing skills.
•  Ability to manage multiple priorities and demanding timeframes.
•  Knowledge and understanding of technology, search, new trends, and the latest in social media innovation.
•  Must excel at online research, possess excellent writing skills and have the ability to create editorial content at a    moment’s notice.
•  Experience in advertising, public relations, and online marketing a must.
•  Proficient with Microsoft Office products.
•  Ability to integrate social media into broader marketing campaigns.
•  Ability to identify threats and opportunities within the user generated content space and make quick decisions.
•  Experience in integrating content into multiple social distribution channels.
•  Proven track record of listening & engaging with the online community and acting on their behalf.

Skills:

eCommerce Knowledge, Communication Skills, Creative Skills, Multichannel Marketing, Digital Advertising, Social Media Management, Content Creation, Digital Strategy, Leadership,
 

Position Summary:

We are looking for a candidate who can coordinate with clients and employees for smooth project progress, ensure that the project meets stated objectives, and take full responsibility for all project activities and deliverables.

Major Responsibilities:

1. Schedule and coordinate all production phases performing closely with external and internal designers, illustrators, and other departments;
2. Reviews all elements for style, substance, and organization. Reorganizes text to create consistency in grammar, format, and message. Recommends substantive editorial changes as needed. Reviews, proofs, and fast-checks all copies, and may perform layout work of a detailed and complex nature;
3. Ensures permission standards for content and image are consistent and documents; coordinate in-production activities, such as emailing, and coordinating copyright permission activities;
4. Serves as liaison to authors and others directly involved in the production and published work; solicits chapters, conveys editorial comments, resolves issues, and ensures deadlines are met.

Skill-set Required:

Communication Skills:

• You will need to be able to express your needs clearly to other employees, as well as negotiate with vendors, and sometimes clients. On any day, you could be talking to top management or lower-level staff; Good verbal and written communication skills will be ideal for a coordinator.

Attention to Detail:

• The devil is in the details. A qualified coordinator will need to be able to analyze complex plans, and be able to identify mistakes and inefficiencies;

Critical Thinking Skills:

• You must be able to think quickly, often solving problems as they arise. Being able to think critically about these situations will help you a great deal;

Organizational Skills:

• You will need to do many things at once, keep track of your time, and keep tabs on multiple projects

Must be a team player.

Skills:

Communications Management, Mass Communication Knowledge, Communication Processes Knowledge,
 

Role:

1. Develop and manage digital marketing campaigns
2. Oversee social media strategy
3. Manage and maintain the organisation’s website(s)
4. Write and optimise content for the website and social networking accounts such as Facebook and Twitter
5. Track and analyse website traffic flow and provide regular internal reports
6. Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
7. Continually work on the Search Engine Optimization of the website(s)
8. Identify and/or fix any errors or bugs in online content
9. Edit and post videos, image ads and audio content to social sites
10. Create online banner adverts and oversee pay per click (PPC) ad management
11. Write copy for email marketing campaigns
12. Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing

Key skills:

• Editing and writing skills: You need to devise and edit content for various digital platforms. Writing blog posts/social posts will be an integral part of the job
• Speaking skills: These will mainly be deployed internally. You will need to be able to explain coherently to others, who may not be familiar with the medium, how digital technologies work and what their marketing application is
• Video/Image editing skills: Website and social media content will not just be text but frequently visual as well
• Web development skills: No need to be a software developer, but you will need a sound knowledge of HTML/JavaScript, strong knowledge of search engine optimization, and advanced Word and PowerPoint skills
• Project management skills: Digital marketing executives also need to be good at handling time-sensitive projects and working to deadlines

Skills:

Content Marketing, Business Development Process, Digital Marketing Optimization,
 

1. Manages company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms
2. Engages in social media presence creation on new and emerging social media platforms
3. Creates dynamic written, graphic, and video content
4. Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
5. Works as part of a team to develop large social media campaigns
6. Analyses and reports audience information and demographics, and success of existing social media projects
7. Proposes new ideas and concepts for social media content
8. Manages social media communications
9. Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analysing, managing, and altering schedules where necessary to optimize visits
10. Proofreading content for the team before uploading on to any platform
11. Research and write copy in the house style for all digital areas including the website in perfect English and to tight deadlines

Skills:

Social Media Strategies, Social Media Marketing, Social Media Optimization,
 

1. Manage and coordinate all digital marketing activities 
2. Support the goals set in the marketing plan 
3. Work close with the sales team 
4. Translate the company’s objectives into marketing strategies 
5. Improve search-engine rankings 
6. Share qualitative content on different social media channels 
7. Monitor and improve (if needed) company’s online reputation
8. Create, send and answer email campaigns

Skills:

Digital Marketing Analysis, Business Development Process, Digital Marketing Optimization,
 

PureLogics is looking for a Digital Marketing Campaign Executive.

Key Responsibilities:

Paid Campaign Strategy:

1. Develop and execute comprehensive paid advertising strategies for a Custom Software Development Services company (such as: web services, mobile app services, healthcare solutions, and cloud services).
2. Identify target audiences, keywords, and channels to maximize ROI.

Campaign Execution:

• Set up, manage, and optimize paid campaigns on platforms such as Google Ads, Facebook Ads, LinkedIn Ads and other relevant advertising networks.
• Create engaging ad creatives and ad copy tailored to each service category.

Budget Management:

1. Effectively allocate and manage advertising budgets to achieve set KPIs and goals.
2. Monitor daily spend and adjust budgets as necessary.

Performance Analysis:

• Regularly analyze campaign performance, including click-through rates, conversion rates, and cost-per-acquisition.
• Make data-driven adjustments to improve campaign effectiveness.

Keyword Research:

1. Conduct keyword research and competitive analysis to identify high-performing keywords.
2. Implement keyword optimization strategies for ad campaigns.

Ad Copywriting:

• Create compelling and persuasive ad copy that aligns with the unique selling points of each service category.

A/B Testing:

• Plan and execute A/B tests to optimize ad elements, including headlines, visuals, and landing pages.

Required Skills:

1. Proven experience as a Digital Marketing Campaign Executive or similar role.
2. Proficiency in managing campaigns on Facebook, Instagram, Google Ads, and LinkedIn.
3. Hands-on experience with LinkedIn-targeted inboxing and automation tools.
4. Strong analytical skills with the ability to translate data into actionable insights.
5. Creative mindset with strong design and copywriting skills.
6. Exceptional project management and organizational abilities.
7. Excellent communication and interpersonal skills.
8. Google Ads and Facebook Blueprint certifications are a plus.

Required Experience:

• Minimum 2 Years

About Us:

PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 15 years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We’re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.

The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.

What are we offering?

1. Health Insurance
2. Provident Fund
3. Annual Paid Leaves
4. Compensation Plans
5. Paid Certifications & Training
6. Car Finance Program
7. Bike Finance Program
8. Child Education Program
9. Two Annual Trips
10. Stars Of the Month Rewards
11. Quarterly Meetups
12. Referral Bonuses
13. Birthday & Eid Gifts

Skills:

Google Ads and Facebook Blueprint Certification, Communication and Interpersonal Skills, Exceptional mentor & coach, Creative, Analytical Skills, Linkedin Targeting, Managing Campaigns On Facebook Instagram Google, Digital Marketing,