We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

• Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
• Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

• Handle employee queries and concerns, providing effective and timely resolutions.
• Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

• Assist in the implementation and management of performance appraisal systems.
• Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

• Identify training needs within the organization and coordinate training programs.
• Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

• Ensure compliance with HR policies and relevant employment laws.
• Assist in the development and updating of HR policies and procedures.

6: Data Management:

• Maintain accurate and up-to-date employee records in the ERP.
• Generate HR reports and analytics as required by the management.

7: Benefits Administration:

• Administer employee benefits programs, including health insurance, leave policies, and other perks.
• Communicate benefits information to employees and address inquiries.

8: Exit Management:

• Conduct exit interviews and analyze data to identify trends and areas for improvement.
• Ensure a smooth transition for departing employees.

Qualifications:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience of at least 3 years in a similar HR role.
3. Strong understanding of HR practices, employment laws, and industry trends.
4. Excellent communication and interpersonal skills.
5. Proficient in ERP and MS Office suite.
6. Certifications in HR management will be an added advantage.

Personal Attributes:

• Integrity and confidentiality in handling HR information.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively in a team.
• Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

1. Post, update, and ascertain employment records, and obtain documentation from the employees
2. Maintaining a database of individuals.
3. Processing of documentation for records and background checks.
4. Assisting in the onboarding procedures.
5. Assisting in maintaining employee records on ERP.
6. Update our internal databases with new employee information, including contact details and employment forms
7. Sending reference check emails for newly hired employees and following up accordingly.
8. Assisting in employee orientation.
9. Assisting in Training and Development activities.
10. Participate in organizing company events and careers days
11. Assisting in day-to-day operations of the HR functions and responsibilities.
12. Planning and execution of employee engagement events.
13. Maintaining HR presence on different social media channels including LinkedIn etc.
14. Any other duties assigned by HOD

Qualification & Skills:

• Minimum Bachelor's in Business Administration (HR)
• Freshers are also encouraged to apply.
• Strong Analytical Skills.
• Self-Management.
• Proficient in MS Word, Excel, and PowerPoint.
• Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Requirements:

1. Bachelor’s Or above
2.  Experience Call center or Fresh
3. Strong communication and organisational skills
4. Proficiency with tools like Hoot-suite, Buffer, etc.
5. Handle Customer quries
6.  Resolve customer problems
7. Working Hours:
8. Rotational 8-Hour Shifts. (6 days a week)

Benefits:

• Career Growth.
• Location: Islamabad.
• Job Type: Full-time
• Work Location: In person
• Job Type: Full-time
• Pay: Rs37,000.00 - Rs42,000.00 per month

Work Location: In person

Skills:

Fluent in English, Solutions to Problems, Listings Knowledge, Customer Service, C Problem Solving, Customer Satisfaction Management,
 

1. Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.)
2. Create engaging content aligned with brand voice and goals
3. Monitor and report on campaign performance, optimizing based on data.
4. Collaborate with marketing and design teams for brand consistency
5. Engage with the community and manage content calendars
6. Manage paid campaigns and track ROI
7. Stay updated on trends and social media tools

Requirements:

• Bachelor’s in Marketing/Communications (or related)
• 1 year of Social Media Management experience
• Strong communication and organisational skills
• Proficiency with tools like Hoot-suite, Buffer, etc.

Working Hours:

• Rotational 8-Hour Shift. (6 days a week/ Rotational Shifts)

Benefits:

• Career Growth.
• Location: Islamabad.
• Job Type: Full-time
• Work Location: In person

Skills:

Social Media Measurement, Online Social Networking, Social Media Integration, Social Media Handling, Social Media Strategies, Social Media Chat Support, Social Media Optimization,
 

The Digital Transformation Manager is responsible for leading and executing the organization’s digital transformation strategy, ensuring the integration of innovative technologies to improve business processes, customer experience, and operational efficiency. This role involves collaborating with cross-functional teams to identify digital opportunities, implement cutting-edge solutions, and drive a culture of continuous innovation. Key Responsibilities

Strategy & Leadership:

1. Develop and execute a comprehensive digital transformation roadmap aligned with business goals.
2. Lead cross-functional teams to identify digital opportunities and prioritize initiatives.
3. Champion a culture of innovation, agility, and digital-first thinking across the organization.

Technology Implementation:

• Evaluate and recommend emerging technologies (AI, IoT, Cloud, Automation, Data Analytics, etc.) to enhance business operations.
• Oversee the implementation of digital tools and platforms, ensuring seamless integration with existing systems.
• Partner with IT, cybersecurity, and data teams to ensure secure and scalable digital solutions.

Process Optimization & Innovation:

• Analyze current business processes and identify areas for digital enhancement.
• Drive automation and digitization to improve efficiency, reduce costs, and enhance customer experience.
• Monitor industry trends and competitor strategies to maintain a competitive edge.

Stakeholder Management & Collaboration:

• Work closely with senior leadership to align digital initiatives with business objectives.
• Engage with internal teams (Marketing, Operations, Sales, IT) and external partners (vendors, consultants) to ensure successful adoption of digital solutions.
• Conduct training and change management programs to facilitate smooth digital transitions.

Performance Measurement & Reporting:

• Define KPIs and metrics to track the success of digital transformation projects.
• Provide regular updates to executives on progress, challenges, and ROI of digital initiatives.
• Continuously refine strategies based on data-driven insights and feedback.

Qualifications & Skills:

• Education: 4 Years Bachelor’s or Master’s degree in Business, IT, Computer Science, Engineering, or related field.

Experience:

• 5+ years in digital transformation, IT strategy, or business process improvement.
• Proven track record of leading successful digital projects (e.g., ERP, CRM, AI/ML, RPA).
• Experience in Agile, Lean, or Six Sigma methodologies is a plus.

Technical Skills:

• Strong knowledge of digital technologies (Cloud, AI, IoT, Blockchain, etc.).
• Familiarity with data analytics, cybersecurity, and software development lifecycles.

Soft Skills:

• Excellent leadership, communication, and stakeholder management.
• Strategic thinking, problem-solving, and adaptability in a fast-changing environment.
• Strong project management and change management capabilities.
• Preferred Certifications (Optional)
• Digital Transformation Certification (e.g., MIT, Coursera, Google).
• Project Management (PMP, PRINCE2, Agile/Scrum).
• ITIL, TOGAF, or other relevant frameworks.

Skills:

Cyber Security, iOT, Cloud,
 

The Head of QA/QC is responsible for establishing and maintaining the highest standards of quality across all products and processes. This leadership role oversees both Quality Assurance (process-oriented) and Quality Control (product-oriented) functions to ensure compliance with industry regulations, customer requirements, and continuous improvement initiatives.

Key Responsibilities:

1. Quality Strategy & Leadership:

• Develop and implement the organization's quality management strategy aligned with business objectives
• Lead and mentor the QA/QC team, fostering a culture of quality excellence
• Establish quality KPIs and report to senior management on performance metrics

2. Quality Systems & Compliance:

• Maintain and improve the Quality Management System (QMS) in compliance with ISO 9001, GMP, or other relevant standards
• Ensure adherence to regulatory requirements (FDA, CE, OSHA, etc. as applicable)
• Oversee document control including SOPs, work instructions, and quality manuals

3. Process Improvement:

• Implement Lean/Six Sigma methodologies to reduce defects and improve efficiency
• Lead root cause analysis and corrective/preventive actions (CAPA)
• Drive continuous improvement initiatives across all departments

4. Product Quality Oversight:

• Establish quality control procedures for incoming, in-process, and final inspection
• Manage non-conformance processes including quarantine and disposition
• Oversee testing protocols and laboratory operations (if applicable)

5. Supplier & Customer Quality:

• Manage supplier quality through audits and performance monitoring
• Handle customer quality complaints and warranty claims
• Conduct quality audits (internal, supplier, and customer)
• Qualifications & Requirements Education & Experience
• Bachelor's degree in Engineering, Quality Management, or related technical field
• 10+ years in QA/QC roles with 5+ years in leadership positions
• Experience in [specify industry: manufacturing, pharma, construction, etc.]

Technical Skills:

• Expert knowledge of quality standards (ISO 9001, AS9100, IATF 16949, etc.)
• Proficiency in quality tools (FMEA, SPC, Control Plans, MSA)
• Experience with quality testing equipment and methodologies

Certifications (Preferred):

• Certified Quality Manager (CQM)
• Six Sigma Black Belt
• Lead Auditor certification

Soft Skills:

• Strong leadership and team management abilities
• Excellent problem-solving and decision-making skills
• Effective communication with all organizational levels

Skills:

ISO9001 Auditor, SPC, ISO 9001,
 

We are seeking a Senior Product Manager to own the strategy, development, and scaling of Pakistan’s leading e-invoicing and digital billing platform, ensuring full compliance with FBR regulations (e.g., real-time reporting, POS integration). You will drive innovation in tax automation, lead cross-functional teams, and shape the future of digital tax ecosystems in Pakistan while mentoring junior product talent.

Key Responsibilities:

1. Strategic Leadership & Compliance:

• Define and execute the long-term product vision for PRAL’s e-invoicing platform, aligning with FBR mandates (e.g., QR codes, IRIS integration) and global standards (PEPPOL, UBL).
• Anticipate regulatory shifts (e.g., Sales Tax Act updates) and proactively adapt the product roadmap.
• Lead competitive analysis (e.g., TCS’s solutions) to identify gaps and drive differentiation.

2. Technical Execution & Scalability:

• Architect high-impact features such as:
• Automated tax engines (GST, FED, withholding tax).
• FBR-integrated real-time reporting (POS/IRIS APIs).
• ERP integrations (SAP, Oracle) and multi-tier approval workflows.
• Partner with Engineering to ensure scalable, secure cloud deployments (AWS/Azure) with PKI/encryption.
• Evaluate emerging tech (blockchain, AI/OCR) for fraud detection and process automation.

3. Stakeholder & Ecosystem Management:

• Serve as the primary liaison between FBR, corporate clients, and internal teams to ensure seamless compliance and adoption.
• Design training programs for businesses and tax professionals on e-invoicing best practices.
• Influence senior leadership on investment priorities through data-driven insights.

4. Performance & Innovation:

• Define and track KPIs (API uptime, rejection rates, processing speed) to optimize system efficiency.
• Leverage analytics to reduce errors and enhance UX for businesses and tax authorities.
• Champion Agile/Scrum methodologies to accelerate delivery.

Qualifications Mandatory:

• Education: Bachelor’s/Master’s in Business, IT, Finance, or related field.
• Experience: 6+ years in product management, with 3+ years in fintech, tax software, or SaaS invoicing (FBR/PRA compliance experience preferred).

Technical Expertise:

1. APIs, cloud platforms (AWS/Azure), security protocols (PKI, encryption).
2. Knowledge of ERP integrations (SAP, Oracle) and real-time reporting systems.
3. Regulatory Mastery: Deep understanding of Pakistani tax laws (Sales Tax, Income Tax) and FBR’s digital initiatives (Tajir Dost, POS integration).

Preferred:

• Exposure to OCR, AI-driven automation, or blockchain for invoicing.
• Certification in Agile/Scrum (CSPO) or Product Management (Pragmatic Institute).
• Fluency in Urdu for stakeholder communications.

Soft Skills:

• Leadership: Ability to mentor teams and drive consensus among executives, engineers, and regulators.
• Problem-Solving: Navigate complex compliance challenges with innovative solutions.
• Communication: Exceptional presentation skills (English/Urdu) for FBR workshops and board-level discussions.

Skills:

AWS Solution, OCR, Blockchain Management, Microsoft Azure,
 

Key Responsibilities:

1. Install, configure, and maintain physical and virtual servers, ensuring system health and performance.
2. Administer virtualization platforms (e.g., VMware ESXi, Hyper-V) to ensure high availability, scalability, and efficient resource utilization.
3. Continuously monitor server and virtualization performance, identifying and resolving issues to minimize downtime.
4. Perform routine updates and apply security patches to maintain system integrity.
5. Configure and secure DNS, DHCP, and HTTP/HTTPS services, ensuring compliance with security policies.
6. Maintain and optimize Active Directory, including GPO creation, user authentication, and policy enforcement.
7. Create and update comprehensive system documentation, including policies, procedures, and incident logs. Generate performance and incident reports for management.
8. Work with the network team to design, implement, and maintain IT infrastructure projects.
9. Develop, test, and maintain disaster recovery strategies for both physical and virtual environments.
10. Streamline IT operations by implementing best practices for server, storage, and virtualization management.

Qualifications and Skills:

• Bachelor’s in Computer Science, Information Technology, or a related field with 2+ years experience.
• Proven experience in server administration, virtualization, and storage systems.
• Proven experience in virtualization platforms such as VMware vCenter, ESXi or Microsoft Hyper-V.
• Proficiency in Windows Server, Active Directory, and Group Policy management.
• Excellent problem-solving and troubleshooting skills.
• Strong documentation and reporting capabilities.
• Ability to work collaboratively in a team-oriented environment.

Skills:

Troubleshooting Skills, Drafting Methods, Communication Skills, Operating System Administration,
 

The Network Administrator is responsible for managing, maintaining, and supporting the organization's network infrastructure. This includes configuring, monitoring, and troubleshooting network devices, ensuring network security, and optimizing network performance to ensure seamless connectivity across the organization.

1. Manage, configure, and maintain enterprise firewalls /NGF (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower, Huawei.
2. Configure and manage Web Application Firewalls (WAF) to inspect Layer 7 HTTP/HTTPS traffic, detecting and blocking threats.
3. Proactively monitor and block threats such as SQL injection, Cross-Site Scripting (XSS), Cross-Site Request Forgery (CSRF), and other OWASP Top 10 vulnerabilities.
4. Customize and optimize WAF rules to detect and block malicious traffic patterns and ensure the protection of web applications from exploits, bot attacks, and DDoS attempts.
5. Investigate and resolve WAF alerts and incidents related to web application vulnerabilities and potential threats, collaborating with security and development teams for remediation.
6. Regularly review and fine-tune WAF configurations to reduce false positives/negatives and ensure minimal impact on application performance.
7. Maintain detailed logs, reports, and documentation of WAF configurations, incidents, and response actions. Generate reports for security audits and compliance reviews.
8. Work with application development teams to integrate WAF security measures into the software development lifecycle, ensuring secure coding practices and vulnerability remediation.
9. Implement monitoring tools to continuously assess WAF performance, traffic patterns, and potential threats in real-time, ensuring up-to-date protection.
10. Proficiency in configuring security zones, policies, NAT, and VPN, IPSEC tunnels.
11. Design, implement, and troubleshoot Layer 3 network routing protocols, especially BGP, OSPF, and Static Routing.
12. In-depth knowledge of Routing protocols OSPF, BGP, EIGRP, including area design, neighbor relationships, and LSAs.
13. Solid understanding of networking concepts: TCP/IP, subnets, VLANs, routing protocols, and VPNs (IPSec/SSL).
14. Implement L2/L3 segmentation using VXLAN to extend VLANs across distributed environments securely and efficiently.
15. Implement VLANs, QoS, and advanced switching techniques for efficient traffic flow.
16. Configure IP addresses, Subnet masks, Summarization and Gateway addresses on routers and hosts.
17. Analyze routing behavior, perform route redistribution, and optimize routing policies.
18. Monitor network performance and ensure system availability and reliability.
19. Solid understanding of static and default routing in production environments.
20. Manage inter-VLAN routing, static and dynamic routes, and ensure proper redistribution between routing protocols and static routes.
21. Designed, configured, and managed VLANs to segment Layer 2 networks, improve performance, and enforce security policies by implementing trunking.
22. Experience with IDS/IPS, SIEM systems, and log analysis.
23. Familiarity with troubleshooting tools (Wireshark, traceroute, NetFlow, etc.).
24. 2–3 years of hands-on experience in firewall management and network security.
25. Preferred Certifications: CCNA, CCNP, Fortinet NSE4 or higher equivalent certifications demonstrating expertise in network infrastructure and security management.

Skills:

Computer Network Operations, Application Networking, Wireless Networking, Networking Protocol,
 

We are seeking a highly skilled and experienced System Administrator to join our IT team. The System Administrator will be responsible for managing and maintaining the organization’s IT infrastructure, ensuring optimal performance, security, and availability of systems and networks.

1. Design, install, configure, and maintain Windows and Linux servers in production environments
2. Perform system administration tasks including patching, hardening, and performance tuning
3. Administer virtualization platforms such as VMware ESXi, VMware Server, and Microsoft Hyper-V
4. Manage SAN (Storage Area Network) and NAS (Network Attached Storage) systems, to ensure high availability, performance, and reliability of data storage environments.
5. Provision storage volumes, configure LUNs, and manage zoning and masking to ensure optimal data access and security.
6. Coordinate data migrations, storage expansion, and upgrades, ensuring minimal impact to business operations. Implement and maintain backup, replication, and disaster recovery solutions in accordance with business continuity plans.
7. Ensure integration of storage systems with virtualization platforms (e.g., VMware, Hyper-V) and enterprise applications (e.g., databases, ERP).
8. Monitor storage capacity, usage trends, and performance metrics, and proactively address issues to avoid service interruptions. Perform regular system health checks, diagnostics, and maintenance, including firmware and software updates, patching, and performance tuning.
9. Work with vendors and support teams for hardware replacement, troubleshooting, and capacity planning.
10. Provide technical guidance and training to junior team members and participate in IT audits or assessments when required.
11. Configure and support Microsoft infrastructure services such as Active Directory, DHCP, DNS, WSUS, and IIS
12. Provide local site IT administration including servers, security, and storage systems
13. Implement system monitoring, configuration management, and automated reporting to reduce manual intervention
14. Develop and maintain infrastructure disaster recovery (DR) procedures and ensure regular testing
15. Document technical configurations, standard operating procedures, and maintain inventory records
16. Collaborate with development teams to implement scalable infrastructure solutions and performance improvements
17. Assist in the evaluation and recommendation of infrastructure tools, hardware, and software
18. Provide technical support, problem resolution, and participate in after-hours maintenance and special IT projects

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field, with a minimum of 2 years of experience working with specified products.
• Proven experience in server administration, virtualization, and storage systems.
• Proven experience in virtualization platforms such as VMware vCenter, ESXi or Microsoft Hyper-V.
• Proficiency in Windows Server, Active Directory, and Group Policy management.
• Excellent problem-solving and troubleshooting skills.
• Strong documentation and reporting capabilities.
• Ability to work collaboratively in a team-oriented environment.

Skills:

Windows System Administration, System Acquisition, Microsoft Systems Engineering, Systems Management,