1. Manage large amounts of incoming/outgoing calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies

Eligibility & Requirements:

• Minimum Bachelor's Degree
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

PMTAC Offers other Benefits such as Health Insurance, Provident Fund, Bi Annual Increments and Monthly Incentives and a proper growth plan.

Job Type: Full-time On-site (Rawalpindi)

Skills:

Customer Acquisition Skills, Knowledge of Development, Fluent in English, Client Relationship Management,
 

Prime BPO is actively seeking a Finance Manager with military service experience, preferably a retired army person, to oversee financial operations within our call center environment. The Finance Manager will be responsible for managing payroll, ensuring compliance with financial regulations, and handling various office administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

1. Manage the payroll process for all employees, ensuring accuracy and timeliness in salary disbursement.
2. Develop and maintain financial policies and procedures to ensure compliance with regulatory requirements.
3. Prepare and analyze financial reports, including income statements, balance sheets, and cash flow statements.
4. Monitor financial transactions and maintain accurate records of all financial activities.
5. Collaborate with HR to manage employee benefits and deductions related to payroll.
6. Coordinate with external auditors to facilitate audits and ensure compliance with financial regulations.
7. Identify areas for cost reduction and implement strategies to improve financial performance.
8. Manage vendor relationships and negotiate contracts for office supplies and services.
9. Assist in budget planning and forecasting to support strategic decision-making.
10. Handle other office administrative tasks as needed, including managing office expenses and coordinating with other departments.

Requirements:

• Military service experience, preferably retired army person.
• Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
• Proven experience in financial management, preferably in a call center or similar environment.
• Strong knowledge of accounting principles and financial regulations.
• Proficiency in financial software and Microsoft Office Suite, particularly Excel.
• Excellent analytical and problem-solving skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills.
• Detail-oriented with a high level of accuracy in financial reporting.
• Experience with payroll processing and familiarity with payroll software.
• Able to work in night shift.

Skills:

Payroll Management, Account Management, Accounts Payments Handling, Accounts Administration, Presentation Skills,
 

To be a part of our company, you should;

1. Be proficient in English
2. Have impeccable listening skills
3. Able to work at night shift
4. Must not be enrolled in any educational curriculum or involved in any full/part-time job.
5. Willing to work for a minimum of 12 months and sign a one-year contract.

The Role Offered by The Company.

• Excellent selling, communication, and negotiation skills.
• Prioritizing, time management, and organizational skills.
• Should be target-oriented, hardworking, and punctual.
• Applicant should preferably have previous Telesales experience in a US campaign.
• Fresh candidates with good communication skills are also encouraged to apply.
• Outbound calling. 
• Direct selling.

Benifites

1. Sales Commission
2. Weekly Bonuses
3. Paid Leaves
4. Five Working Days
5. Yearly Increment
6. Growth Opportunity
7. Pick & Drop Service (Only For Females)

Skills:

Customer Service, Customer Relation Management, Call Handling, Customer Sales,
 

???????????????????? ????????????????????????????: Night Shift (7:00 pm-5:00 am)

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1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Yearly Increment Growth Opportunity

Skills:

Telesales, Customer Service Skills, Customer Relation Management, Call Handling Skills,
 

???????????????????? ????????????????????????????: Night Shift (7:00 pm-5:00 am)

???????? ???????? ???? ???????????????? ???????? ???????????? ????????????????????????????, ???????????? ????????????????????????;

1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,
 

We are looking for a Business Development Executive for existing accounts and new sales territory. To excel in this role you should be able to develop goals for the development team and business growth and a presentable sales personality,

He must be able to contact potential clients to establish rapport and arrange meetings to close new business from cold calls and have convincing skills.

Responsibilities:

1. Planning and overseeing new marketing initiatives.
2. Researching organizations and individuals to find new opportunities.
3. Increasing the value of current customers while attracting new ones.
4. Finding and developing new markets and improving sales.
5. Attending conferences, meetings, and industry events.
6. Developing quotes and proposals for clients.
7. Training personnel and helping team members develop their skills.

Requirements:

• Bachelor’s degree in business, marketing or a relevant field.
• Experience in Business Development.
• Strong communication skills and IT skills.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

Skills:

Business Development Strategies, Lead Generation, Sales,
 

1. Establish clear retention goals and process milestones for the client and employees towards work.
2. Assist customers as needed with setting up and navigating platforms with a product or service
3. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
4. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
5. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
6. Develop and manage client portfolios.
7. Sustain business growth and profitability by maximizing value.
8. Analyze customer data to improve customer experience.
9. Mediate between clients and the organization.
10. Handle and resolve customer requests and complaints.
11. Ensure compliance with information security responsibilities specific to your job role.

Skills:

Customer Care Representation, Customer Contact Skills, Customer Dealing,
 

As an Oracle SCM (Supply Chain Management) Consultant, you will be responsible for implementing, configuring, and supporting Oracle SCM Cloud solutions for our clients. Your expertise in Oracle SCM modules will be essential in driving successful project outcomes and delivering value-added solutions tailored to our clients' supply chain needs. This role requires a deep understanding of supply chain processes, strong technical proficiency, and excellent communication skills to collaborate effectively with stakeholders.

Responsibilities:

1. Lead the implementation and configuration of Oracle SCM Cloud applications, including but not limited to Inventory Management, Order Management, Procurement, and Manufacturing.
2. Analyze clients' supply chain requirements and translate them into technical solutions within the Oracle SCM framework.
3. Design and configure supply chain processes, workflows, and integrations to optimize efficiency and streamline operations.
4. Conduct workshops, training sessions, and change management activities for end-users and supply chain stakeholders.
5. Provide ongoing support, troubleshooting, and enhancement services for Oracle SCM applications post-implementation.
6. Collaborate with cross-functional teams, including supply chain managers, IT professionals, and project managers, to ensure successful project delivery and client satisfaction.
7. Stay updated on emerging trends, best practices, and new features within the Oracle SCM ecosystem to continuously enhance service offerings and deliver innovative solutions.

Requirements:

• Bachelor's degree in Computer Sciences, or related field.
• 6+ years of hands-on experience implementing and supporting Oracle SCM Cloud solutions, with a focus on Inventory Management, Order Management, and Procurement modules.
• Strong proficiency in Oracle SCM Cloud offerings and experience with at least two full-cycle implementations.
• In-depth knowledge of supply chain processes, logistics, and inventory control principles.
• Experience working with clients in diverse industries, such as retail, manufacturing, logistics, or distribution.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Proven track record of delivering high-quality solutions on time and within budget.
• Oracle certifications in SCM modules are a plus.
• Fluency in English is required; proficiency in Arabic is advantageous but not mandatory.

Skills:

Oracle, Configuring Software, Oracle SCM,
 

Main Responsibilities:

1. Design & Develop Software applications as per specification by following the guidelines and best practices
2. Develop REST & GraphQL APIs
3. Ensure the quality of code through guidelines and unit testing
4. Participate in scrum meetings to ensure the delivery as per plan
5. Maintain and support software applications in different stages
6. R&D to explore the new technologies and trends

Required Skill Set:

• Strong software engineering fundamentals in OOAD, design patterns, MVC, data structures, algorithms etc.
• 6+ years’ experience of C#, .NET Core, ReactJS, AngularJS, Typescript, CSS, HTML, SQL Server or other RDBMS, Entity Framework Core
• Experience of Rest & GraphQL APIs development
• Experience with source control (Git, SVN) & unit testing tools
• Knowledge of Golang, NoSQL and Graph Database would be plus
• Strong interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented, agile environment
• Self-motivated, quick learner and a responsive team player
• Strong Problem-solving, debugging and analytical skills
• Knowledge and understanding of microservices.

Skills:

ASP.Net, .Net Core, Docker, Bootstrap, Rest API, Microsoft SQL Server, REACT.JS, C, #.Net,
 

Prime BPO is actively seeking a Finance Manager with military service experience, preferably a retired army person, to oversee financial operations within our call center environment. The Finance Manager will be responsible for managing payroll, ensuring compliance with financial regulations, and handling various office administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

1. Manage the payroll process for all employees, ensuring accuracy and timeliness in salary disbursement.
2. Develop and maintain financial policies and procedures to ensure compliance with regulatory requirements.
3. Prepare and analyze financial reports, including income statements, balance sheets, and cash flow statements.
4. Monitor financial transactions and maintain accurate records of all financial activities.
5. Collaborate with HR to manage employee benefits and deductions related to payroll.
6. Coordinate with external auditors to facilitate audits and ensure compliance with financial regulations.
7. Identify areas for cost reduction and implement strategies to improve financial performance.
8. Manage vendor relationships and negotiate contracts for office supplies and services.
9. Assist in budget planning and forecasting to support strategic decision-making.
10. Handle other office administrative tasks as needed, including managing office expenses and coordinating with other departments.

Requirements:

• Military service experience, preferably retired army person.
• Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
• Proven experience in financial management, preferably in a call center or similar environment.
• Strong knowledge of accounting principles and financial regulations.
• Proficiency in financial software and Microsoft Office Suite, particularly Excel.
• Excellent analytical and problem-solving skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills.
• Detail-oriented with a high level of accuracy in financial reporting.
• Experience with payroll processing and familiarity with payroll software.
• Able to work in night shift

Skills:

Payroll Management, Accoount Management, Accounts Payments Handling, Accounts Administration, Accounts Origination, Presentation Skills,
 

We are looking for the services of Business Analyst

Relevant candidates are encouraged to apply.

Skills:

CBAP, Business Strategy Implementation, Microsoft Office, Business Development Process,
 

We are looking for the services of Site Supervisor

Relevant candidates are encouraged to apply.

Skills:

Communication Skills, Coordination Skills, Site Administration,