Job Duties:

1. Conduct outbound calls to potential and existing customers to promote products or services.
2. Follow a prepared script to provide accurate information and answer customer inquiries.
3. Identify and qualify sales leads, converting prospects into sales opportunities.
4. Maintain accurate records of calls, customer interactions, and sales in the CRM system.
5. Meet or exceed daily, weekly, and monthly sales targets and performance metrics.
6. Handle customer objections and provide solutions to close sales.
7. Follow up with leads and customers to ensure satisfaction and build long-term relationships.
8. Provide feedback to the sales and marketing teams to improve scripts, products, and services.

Skills:

Fluent in English, Communication Skills, Outbound Calls,
 

Main Responsibilities:

1. Resolving elevated customer tickets which are assigned by L1 team.
2. Proven escalation management and leadership skills.
3. Expanding product and technology expertise by working on \\\'learning tickets\\\'
4. Able to multitask when several critical issues happen simultaneously.
5. Quickly responds to incident alerts and support calls.
6. identifies, and coordinates with teams that are critical to the event\\\'s resolution.
7. Good understanding of Database.
8. Understanding of APls.
9. Strong communication skills with the ability to capture and articulate technical and non-technical details

Required Skill Set:

• Excellent verbal and written communication skills.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor.
• Should be a team player.
• Proficient in MS SQL, SEQ Logs, Ticket Management, Postman, CRM
• Must be a fast learner

Skills:

CRM Command, Postman, Ticket Management, SEQ Logs, MS SQL,
 

Key Responsibilities:

1. Provide prompt and professional responses to customer inquiries via call.
2. Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
3. Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
4. Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
5. Document customer interactions and update records in our CRM system.
6. Collaborate with team members to improve customer service processes and outcomes.
7. Stay updated on product changes and industry developments to provide informed support.

Qualifications:

• Proficiency in spoken English at B-2 and C-1 levels (Common European Framework of Reference for Languages).
• Minimum Intermediate Degree
• Excellent communication skills with a focus on clarity and customer satisfaction.
• Previous experience in a customer support role, preferably in a Customer support environment.
• Strong problem-solving skills and the ability to think quickly under pressure.
• High level of empathy and patience when dealing with customers.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and chat support software is a plus

Skills:

Customer Satisfaction Management, Problem Solving, Email Etiquette,
 

Key Responsibilities:

1. Provide prompt and professional responses to customer inquiries via chat.
2. Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
3. Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
4. Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
5. Document customer interactions and update records in our CRM system.
6. Collaborate with team members to improve customer service processes and outcomes.
7. Stay updated on product changes and industry developments to provide informed support.

Qualifications:

• Proficiency in spoken English at B-2 and C-1 levels (Common European Framework of Reference for Languages).
• Minimum Intermediate Degree
• Excellent written communication skills with a focus on clarity and customer satisfaction.
• Previous experience in a customer support role, preferably in a chat support environment.
• Strong problem-solving skills and the ability to think quickly under pressure.
• High level of empathy and patience when dealing with customers.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and chat support software is a plus

Skills:

Customer Care Representation, Customer Dealing, Negotiation Skills,
 

1. Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
2. Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
3. Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
4. Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

• Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
• Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
• Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

• Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
• Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
• Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

1. Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
2. Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
3. Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

• Master’s degree
• 5+ Years post-education experience

Benefits:

• Permanent Position
• 2 Rotational Off days
• EOBI
• Medical Life Insurance IPD + OPD
• Annual , Casual and Sick Leaves
• Provident Fund
• Annual Increment and Bonus (Performance based)

Pay: Rs130,000.00 - Rs150,000.00 per month

Skills:

Flexible Approach, Communication Skills, Interpersonal Leadership,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient eligibility, benefits, and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by the Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Services, Customer Satisfaction, Customer Oriented,
 

1. Reviews the approval and termination of professional provider contracts.
2. Ensure accurate and timely information for the purposes of re-credentialing, data analysis, and directory generation.
3. Recommend changes to the credentialing criteria and processes.
4. Maintains all the credentialing and re-credentialing policies and processes to ensure that they are in compliance with all applicable regulations.
5. Develops and implements departmental goals and objectives with input from staff members.
6. Develops and implements departmental policies and procedures that guide and support the provision of services.
7. Interacts with all customers to ensure prompt and accurate communication as needed to provide service expected and to meet the goals of service.
8. Evaluate problems and develop and implement solutions.
9. Supports, encourages, and contributes to the professional growth of all department employees.
10. Responsible for the continuous assessment and improvement of the quality of care and services provided.
11. Adheres to all compliance & integrity program rules and requirements. Manage all new client account setups, research, and development activities.
12. Manage VAS, provider enrollment, claims submission, and various other projects for the NASD department.
13. Train and guide team members on new challenges in the healthcare industry along with keeping close coordination with providers (clients).

Skills:

Soft Skills, Pressure Handling, MS Office,
 

1. Establish clear retention goals and process milestones for the client and employees towards work.
2. Assist customers as needed with setting up and navigating platforms with a product or service
3. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
4. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
5. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
6. Develop and manage client portfolios.
7. Sustain business growth and profitability by maximizing value.
8. Analyze customer data to improve customer experience.
9. Mediate between clients and the organization.
10. Handle and resolve customer requests and complaints.
11. Ensure compliance with information security responsibilities specific to your job role.

Skills:

Customer Care Representation, Customer Contact Skills, Customer Dealing,
 

1. Preparing advanced reports on MS Excel or Power Point on Weekly/Monthly or Quarterly basis as per client’s requirements.
2. Create/build robust platforms/reports/processes to make sure quality of work is improved.
3. Create/develop and maintain a centralize repository of all process related documentation to ensure consistency across the global teams.
4. Assist customers as needed with setting up and navigating platforms with a product or service.
5. Do cross training within different verticals to avoid bottlenecks during busy season.
6. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
7. Promote an energetic fan base for products and locate brand ambassadors to share the product\'s benefit and value.
8. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
9. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
10. Develop and manage client portfolios.
11. Analyze customer data to improve customer experience.
12. Evaluate and improve tutorials and other communication infrastructure.

Skills:

SalesForce, MS Excel, MS Power Point,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient eligibility, benefits, and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by the Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Services, Customer Satisfaction, Customer Oriented,
 

1. Reviews the approval and termination of professional provider contracts.
2. Ensure accurate and timely information for the purposes of re-credentialing, data analysis, and directory generation.
3. Recommend changes to the credentialing criteria and processes.
4. Maintains all the credentialing and re-credentialing policies and processes to ensure that they are in compliance with all applicable regulations.
5. Develops and implements departmental goals and objectives with input from staff members.
6. Develops and implements departmental policies and procedures that guide and support the provision of services.
7. Interacts with all customers to ensure prompt and accurate communication as needed to provide service expected and to meet the goals of service.
8. Evaluate problems and develop and implement solutions.
9. Supports, encourages, and contributes to the professional growth of all department employees.
10. Responsible for the continuous assessment and improvement of the quality of care and services provided.
11. Adheres to all compliance & integrity program rules and requirements. Manage all new client account setups, research, and development activities.
12. Manage VAS, provider enrollment, claims submission, and various other projects for the NASD department.
13. Train and guide team members on new challenges in the healthcare industry along with keeping close coordination with providers (clients).

Skills:

Soft Skills, Pressure Handling, MS Office,
 

Our perks and benefits package includes:

1. Health insurance for our employee’s immediate family members inclusive of their parents, which covers OPD, as well as IPD
2. an effective provident fund policy along with EOBI facilities
3. entitlement for paid leaves
4. Pay Raises & Paid Thiraining

We are presently searcng for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Job Summary:

• The products being supported by this position are related to Cloud-Based Hosting.
• We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally.
• We provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support.

Responsibilities & Duties:

• Knowledge of Zoho ticketing system, trouble ticket policies, and procedures including escalations and measurements.
• Each agent using Zoho has to manage and keep each ticket updated which is assigned to him.
• Able to track ticket history.
• Able to create a report from Zoho ticketing portal.
• Upload and Search Knowledge Base Articles on the Portal.
• Properly closed the ticket when the issue is resolved and the task assigned in the ticket has been completed.
•  Strong knowledge of Microsoft Windows Server & client end configuration, troubleshooting, and remote deployments, etc.
• Able to deploy Windows Active Directory.
• Having technical skills to troubleshoot and pull reports from Active Directory.
• Fully capable of applying Group policies.
• Able to install roles and features and be fully aware of its uses.
• Can work on the File share server.
• Ability to Provision, manage, and maintenance of Windows Server 2012, 2016, and 2019.
• Knowledge of Virtualization Technologies (ESXi, KVM & Hyper-Converged system).
• Manage VMware, KVM and Nutanix.
• Manage and maintenance of VM.
• Live migration.
• Sound knowledge of Clusters & Data Store.
• Resource Monitoring in the VM and Host level.
•  Basic Knowledge of Networking techniques including VPNs, subnetting, IPv4, DHCP.
• Able to create a VPN and troubleshoot it.
• Able to create Port Rules and troubleshoot it.
• Strong Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, and firewalls.
• Able to create and manage DNS & DHCP
•  Able to handle and understand LAN & WAN techniques
•  Agent call for Support. Level 1 and Level 2.    
• Greet customers on a call with the dinCloud customer support pitch.
• Able to attend Support calls.
• Take leads on calls on mission-critical issues.
• Response time while attending calls should be minimal.
• Must keep in mind the phone call etiquette.
• Monitoring of Zabbix Alerts and Escalation to the concerned teams.
• Sound Knowledge of dinCloud infrastructure.
• Instant action in case of disaster situations like Host down or ISP down. Contact immediately to the concerned person and report the issue.
• Excellent English verbal and written skills.

Skills:

Group Policy Managment, Active Directory, VMware, Nutrition Survey and Assessments,