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Call Center Representative
Pakistan Revenue Automation (Pvt) Ltd

The Call Center Representative is responsible for providing exceptional customer service to taxpayers by handling inbound calls, responding to emails, and assisting with issues related to filing Income Tax, Sales Tax, and FED returns. This role is crucial for maintaining effective communication between taxpayers and the Federal Board of Revenue (FBR).

Key Responsibilities:

  1. Handle Inbound Calls: Receive and manage inbound calls from taxpayers, addressing their queries and concerns efficiently.
  2. Tax Filing Assistance: Guide taxpayers on the procedures for filing Income Tax, Sales Tax, and Federal Excise Duty (FED) returns.
  3. Portal Support: Assist taxpayers with issues related to IRIS and eFBR portals, including account access, form submission, and technical troubleshooting.
  4. Complaint Logging: Record taxpayer complaints over the phone, ensuring accurate details are captured for resolution.
  5. General Guidance: Provide accurate and up-to-date information to taxpayers regarding various Standard Operating Procedures (SOPs) and guidelines issued by FBR.
  6. Email Management: Respond promptly to emails sent to the FBR Helpline, providing clear and precise solutions to taxpayer queries.
  7. Documentation: Maintain detailed records of interactions with taxpayers, ensuring all information is logged in the system accurately.
  8. Compliance: Adhere to FBR’s communication protocols, data protection policies, and ethical guidelines.
  9. Team Collaboration: Coordinate with team members and supervisors to resolve complex taxpayer issues.
  10. Other Duties: Perform any other tasks assigned by the management.

Qualifications and Skills:

  • Education: Minimum Bachelor’s Degree.
  • Experience: Prior experience in a call center or customer support role is an asset.
  • Communication Skills: Excellent verbal and written communication skills in Urdu and English.
  • Technical Proficiency: Familiarity with IRIS, eFBR portals, and basic computer applications (MS Office).
  • Customer Service Skills: Strong problem-solving abilities and a customer-focused approach.

Skills:

Call Handling, Customer Satisfaction Management, Communication Skills,
 

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Posted 8 days ago98 Application
Experience
Minimum 1 Year
Work Level
Senior level
Employee Type
Full Time Jobs
Offer Salary
$2150.0 / Month
Overview
We believe that design (and you) will be critical to the company's success. You will work with our founders and our early customers to help define and build our product functionality, while maintaining the quality bar that customers have come to expect from modern SaaS applications. You have a strong background in product design with a quantitavely anf qualitatively analytical mindset. You will also have the opportunity to craft our overall product and visual identity and should be comfortable to flex into working.
Job Description
3+ years working as a product designer.
A portfolio that highlights your approach to problem solving, as well as you skills in UI.
Experience conducting research and building out smooth flows.
Excellent communication skills with a well-defined design process.
Familiarity with design tools like Sketch and Figma
Up-level our overall design and bring consistency to end-user facing properties