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Omega Residencia

Sales Executive

Omega Residencia

A Sales Executive in real estate is responsible for driving the sales process, from prospecting to closing deals. They handle client inquiries, guide prospects through available property options, negotiate terms, and close sales.

Key Responsibilities:

Lead Generation & Prospecting:

  1. Identify and generate leads through various sources such as online platforms, referrals, networking events, and direct marketing.
  2. Conduct market research to identify potential buyers and sellers in targeted demographics.

Client Consultation:

  • Meet with potential buyers or investors to understand their property needs and preferences.
  • Present properties that match client criteria, either through in-person showings or virtual tours.
  • Advise clients on market conditions, prices, and mortgages.

Sales Negotiation:

  • Negotiate property prices and terms on behalf of clients.
  • Ensure all parties involved (buyers, sellers, developers, and agents) agree to terms.

Market Knowledge & Research:

  • Stay up-to-date with property market trends, pricing, and competitor activities.
  • Provide clients with accurate and relevant property market information.

Closing Sales:

  • Guide clients through the closing process, including paperwork and legal documentation.
  • Follow up with clients after sales to ensure satisfaction and address any issues.

Relationship Management:

  • Maintain ongoing relationships with clients and keep them informed about new properties and opportunities.
  • Develop and maintain a strong network of developers, real estate agents, and other stakeholders.

Skills & Qualifications:

  • Education: Typically requires a bachelor’s degree in business, marketing, or real estate.
  • Experience: Proven experience in sales, preferably in real estate or a similar field.
  • Skills: Strong negotiation skills, excellent communication skills, market research, time management, and problem-solving abilities.

Skills:

Presentation Skills, Channel Sales Development, Sales Acquisition,
 

Omega Residencia

Customer Service Executive

Omega Residencia

The Customer Service Executive in real estate focuses on providing exceptional support to clients, addressing inquiries, and resolving issues to ensure customer satisfaction. They act as the point of contact for clients before, during, and after transactions.

Key Responsibilities:

Client Inquiries & Support:

  1. Handle incoming calls, emails, and messages from potential and existing clients.
  2. Provide information about available properties, prices, and the buying/renting process.
  3. Assist clients with documentation, processes, and any concerns they may have.

Problem Resolution:

  • Address customer complaints, resolve issues, and ensure a smooth experience for clients.
  • Follow up with clients post-purchase to ensure they are satisfied with their real estate transactions.

Sales Support:

  • Assist the sales team by providing customer feedback and insights.
  • Help prepare property brochures, presentations, and other sales materials.
  • Coordinate property viewings, documentation, and other logistical support for clients and the sales team.

Customer Relationship Management:

  • Build and maintain strong relationships with clients through regular follow-ups and personalized communication.
  • Keep clients updated on the progress of their transactions, new listings, or changes in property status.

Data Entry & Record Keeping:

  • Maintain accurate and up-to-date records of client interactions and transactions.
  • Update CRM systems with client details, inquiries, and feedback.

Coordination with Other Teams:

  • Work closely with the sales team, property managers, and other departments to ensure a seamless customer experience.
  • Coordinate any required after-sales services such as maintenance or property management.

Skills & Qualifications:

  • Education: High school diploma or bachelor’s degree in business, customer service, or a related field.
  • Experience: Experience in customer service, preferably within real estate or a service-oriented industry.
  • Skills: Strong interpersonal skills, problem-solving ability, attention to detail, organizational skills, and multitasking ability.

Skills:

MS Excel, Customer Handling, Communication Skills, Client Dealing,
 

Omega Residencia

Call Center Executive - Recovery

Omega Residencia

A Call Centre Executive Recovery in a typically works within the collections or customer service departments of organizations, primarily focusing on recovering outstanding debts or managing delinquent accounts. The job description for this role involves a variety of tasks centered around communication, negotiation, and problem-solving.

Key Responsibilities:

Debt Collection and Recovery:

  1. Contacting customers to remind them of overdue payments.
  2. Negotiating payment plans, settlements, or extensions with customers.
  3. Ensuring the timely recovery of funds while maintaining a positive customer experience.
  4. Handling collections of both small and large amounts.

Customer Communication:

  • Answering calls and responding to customer inquiries related to account status, payments, and balances.
  • Using clear and empathetic communication to explain terms, conditions, and payment options.
  • Sending follow-up emails or letters to ensure customers are aware of their payment obligations.

Problem Resolution:

  • Identifying and resolving disputes related to outstanding balances, billing errors, or payment processing.
  • Escalating unresolved or complex issues to senior management or the appropriate department.

Account Management:

  • Maintaining accurate records of customer interactions, payment schedules, and follow-ups.
  • Updating account information in the CRM or relevant systems.
  • Monitoring accounts for any changes in payment behavior or status.

Reporting and Documentation:

  • Generating reports on recovery progress, including amounts recovered, accounts overdue, and payment histories.
  • Providing feedback to management about recurring customer issues or challenges in recovery efforts.

Compliance and Policies:

  • Ensuring compliance with legal and company policies while attempting to recover debts.
  • Staying informed about relevant laws, regulations, and best practices for debt recovery.

Customer Retention:

  • Maintaining a customer-friendly approach to ensure the retention of customers while resolving financial issues.
  • Offering solutions or alternatives that are beneficial for both the customer and the company.

Skills and Qualifications:

  1. Communication Skills: Ability to communicate clearly and persuasively over the phone, by email, or in person.
  2. Negotiation Skills: Proficiency in negotiating payment plans and settlements with customers.
  3. Problem-Solving Abilities: Ability to identify issues quickly and offer effective solutions.
  4. Time Management: Effectively managing a large number of accounts and maintaining appropriate follow-up schedules.
  5. Attention to Detail: Accuracy in documenting customer interactions and processing payments.
  6. Knowledge of Financial Products: Understanding of credit, loans, and payment processing systems.

Education and Experience:

  • Educational Requirements: Minimum Graduation. A degree in business, finance, or a related field can be an advantage.
  • Experience: Prior experience in customer service, collections, or financial services in Real Estate is preferred.
  • Technical Skills: Familiarity with CRM software, collections tools, and other call Centre technologies.

Key Performance Indicators (KPIs):

  • Debt Recovery Rate: Percentage of debts successfully recovered.
  • Customer Satisfaction: Maintaining positive relationships with customers during the recovery process.
  • Call Handling Time: Efficiency in managing calls while ensuring thorough service.
  • Follow-up Rate: Ensuring timely follow-up actions on outstanding cases.

Skills:

Credit Collection Recovery, Client Dealing, Communication Skills,
 

Omega Residencia

Auditor

Omega Residencia

We are looking for an objective Internal Auditor to add value and improve our operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.

The successful candidate will possess a thorough knowledge of accounting procedures and a sound judgement.

An Internal Auditor is a professional who ensures organizations and companies have accurate accounting throughout the year. They ensure that other accounting teams follow proper procedures and that all accounts are updated and accurate.

Internal Auditor responsibilities include:

  1. Performing the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
  2. Determining internal audit scope and developing annual plans
  3. Obtaining, analyzing and evaluating accounting documentation, reports, data, flowcharts etc

Responsibilities:

  • Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
  • Determine internal audit scope and develop annual plans
  • Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc
  • Prepare and present reports that reflect audit’s results and document process
  • Act as an objective source of independent advice to ensure validity, legality and goal achievement
  • Identify loopholes and recommend risk aversion measures and cost savings
  • Maintain open communication with management and audit committee
  • Document process and prepare audit findings memorandum
  • Conduct follow up audits to monitor management’s interventions
  • Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards

Skills:

Audit Reports Management, Internal Controls, Audit Assignment Handling,
 

Omega Residencia

Executive Assistant

Omega Residencia

You will be responsible for providing administrative and clerical support to the director or executive. Their role is crucial in managing day-to-day tasks and ensuring smooth operations within the office. Below are the key job descriptions for this position:

1. Administrative Support:

  1. Organize and maintain the director’s calendar, scheduling meetings, appointments, and travel arrangements.
  2. Handle incoming and outgoing correspondence (emails, calls, letters), ensuring that important messages are prioritized and conveyed to the director promptly.
  3. Prepare and proofread documents, presentations, reports, and other materials for meetings or conferences.
  4. Take minutes during meetings and distribute them as necessary.

2. Office Management:

  • Oversee office supplies, ensuring that the director’s office is adequately stocked with necessary materials.
  • Coordinate the maintenance of office equipment and manage vendor relationships for office-related services.
  • Maintain filing systems, both electronic and paper-based, ensuring proper organization and easy retrieval of important documents.

3. Communication Liaison:

  • Act as a liaison between the director and other departments, clients, or external stakeholders.
  • Manage confidential information and communicate sensitive matters on behalf of the director with discretion and professionalism.
  • Respond to inquiries or requests from internal and external contacts in a timely and professional manner.

4. Travel and Event Coordination:

  • Make travel arrangements for the director, including flight bookings, hotel reservations, and transportation.
  • Organize events or conferences the director is involved in, including logistics, invitations, and coordination with event planners.

5. Task and Deadline Management:

  • Prioritize tasks and ensure that the director is aware of critical deadlines and important events.
  • Follow up on pending tasks to ensure their timely completion and communicate any delays to the director.

6. Confidentiality and Discretion:

  • Handle confidential information with utmost care and discretion, ensuring that sensitive company or personal matters are not disclosed inappropriately.
  • Maintain confidentiality in handling executive decisions and strategies, often involving high-level company operations.

7. Project Assistance:

  • Provide support on various projects or initiatives as assigned by the director.
  • Assist in the preparation and coordination of presentations, reports, and data collection for meetings or decision-making.

8. Record Keeping and Reporting:

  • Manage records of financial transactions, company policies, contracts, and any legal documentation the director is responsible for.
  • Ensure proper filing of official documents, both hard copy and digital, in accordance with company policies.

9. Problem Solving:

  • Proactively identify issues or challenges that may arise and address them before they become problems for the director.
  • Offer solutions to administrative inefficiencies and recommend improvements to work processes.

10. Client Relations:

  • Assist with managing client relationships by coordinating meetings, maintaining schedules, and ensuring timely responses to clients' needs.
  • Ensure that clients' or stakeholders' concerns are addressed promptly and professionally.
  • In summary, the Executive Assistant to a Director plays a pivotal role in managing the director's professional life and ensuring the smooth running of their office. Strong organizational skills, excellent communication, and discretion are essential for success in this role.

Skills:

General Office Management, In Page urdu, Good Writing Skills, MS Office,
 

Omega Residencia

Head Gardner

Omega Residencia

You will be responsible for overseeing the maintenance and development of gardens, parks, or green spaces, ensuring that the plants, flowers, and overall landscaping are properly cared for. Their role can vary depending on the size and type of property they work on.

Responsibilities:

Garden Maintenance:

  1. Oversee the day-to-day care of gardens, including pruning, weeding, watering, mulching, and fertilizing.
  2. Ensure plants and flowers are healthy, properly spaced, and free of pests and diseases.
  3. Monitor soil health and advise on necessary amendments.

Team Supervision:

  • Manage and supervise a team of gardeners or grounds staff.
  • Assign tasks and ensure they are carried out to a high standard.
  • Provide training to team members on gardening techniques and equipment use.

Planting & Design:

  • Plan and design garden layouts, planting schemes, and seasonal flower displays.
  • Select plants based on the climate, soil, and aesthetic requirements.
  • Work with landscape architects or property owners on garden design and improvement projects.

Irrigation & Equipment Management:

  • Ensure efficient irrigation systems are in place and working properly.
  • Oversee the maintenance of garden tools and machinery.
  • Troubleshoot equipment issues and arrange for repairs when necessary.

Health & Safety:

  • Maintain a safe working environment for the gardening team, ensuring compliance with health and safety regulations.
  • Use chemicals and pesticides responsibly, following all safety guidelines.

Budgeting & Resource Management:

  • Manage the garden’s budget, ordering supplies and plants as needed.
  • Keep track of inventory and ensure efficient use of resources.

Seasonal Care:

  • Adapt gardening activities according to the seasons, ensuring the garden is always looking its best year-round.
  • Implement seasonal tasks such as winterizing plants or preparing gardens for spring growth.

Communication & Reporting:

  • Communicate regularly with property owners or managers about garden needs and progress.
  • Provide reports on the condition of the garden, project updates, and any challenges faced.

Skills and Qualifications:

  1. Experience: Previous experience in gardening, horticulture, or landscaping, with a proven ability to manage a team.
  2. Knowledge: Strong knowledge of plant care, gardening tools, irrigation systems, and garden maintenance techniques.
  3. Leadership: Ability to lead and motivate a team effectively.
  4. Physical Fitness: The job can be physically demanding, requiring stamina and strength.
  5. Organization: Strong organizational skills to manage multiple tasks and schedules.
  6. Education: A horticultural qualification (e.g., a degree or diploma in horticulture) can be beneficial, though experience is often prioritized.

Skills:

Outdoor Maintenance, Garden Designs, Flower Arrangements,
 

Omega Residencia

Marketing / Sales Executive

Omega Residencia

Job Responsibilities:

Develop and Implement Marketing Strategies:

  • Design and execute marketing campaigns to promote properties and real estate services.
  • Research and analyze market trends to identify potential target audiences.

Content Creation & Management:

  • Create engaging content for websites, social media, brochures, and advertisements.
  • Manage and update property listings and newsletters.

Brand Management:

  • Maintain a consistent brand image across all marketing platforms.
  • Plan and coordinate events (e.g., open houses, property viewings) to enhance brand visibility.

Market Research:

  • Conduct competitor analysis to assess trends and determine pricing strategies.
  • Collect feedback from clients to improve future marketing campaigns.

Collaboration:

  • Work closely with the sales team to align marketing strategies with sales objectives.
  • Liaise with external agencies for promotional activities when necessary.

Lead Generation & Conversion:

  • Generate new sales leads through networking, referrals, and prospecting.
  • Convert leads into successful sales by meeting with prospective buyers and showing properties. 

Property Presentations & Negotiations:

  • Conduct property tours, highlight key selling points, and answer clients’ questions.
  • Negotiate terms and conditions of the sale to ensure both parties are satisfied.

Sales Strategy & Reporting:

  • Develop sales strategies to meet or exceed targets.
  • Maintain accurate records of all sales activities, client interactions, and property details.

Collaboration:

  • Coordinate with the marketing team to ensure property listings are accurately promoted.
  • Work with legal and finance teams to ensure smooth contract processes.

Market Knowledge:

  • Stay updated on market conditions, pricing trends, and new property developments.
  • Advise clients on market trends, pricing, and investment opportunities.

Client Management:

  • Build and maintain strong relationships with potential and current clients.
  • Provide personalized advice to clients based on their needs, budget, and preferences.

Required Skills and Qualifications:

  1. Bachelor's degree in Marketing, Business, or related field.
  2. Excellent negotiation, communication, and interpersonal skills.
  3. Knowledge of the real estate market and trends.
  4. Proven experience in real estate sales or a similar role.
  5. Strong customer service orientation.
  6. Ability to work under pressure and meet sales targets.
  7. Knowledge of real estate laws and regulations.

Skills:

Market Research, Relations Management Skills, Sales Management,
 

Omega Residencia

Omega Residencia

lahore, Punjab, Pakistan

Omega Villas (Pvt) Ltd. is a living society that is green, clean, and full of life. It's on the main Sharaqpur Road in Lahore, close to the Faizpur Interchange. Omega Villas Lahore is planned to cover 1600 Kanal and will be a gated community with all the comforts of home. Omega Villas is mostly made up of two projects: Omega Residencia and Omega Homes. Omega Residencia Sectors "A" and "B" have both been built by us./p

Email: Info@Omega Residencia.com

Phone: 0302 8443860

 

Posted Jobs 9
Sectors Real Estate
Location lahore, Punjab, Pakistan