Main Responsibilities:

1. Resolving elevated customer tickets which are assigned by L1 team.
2. Proven escalation management and leadership skills.
3. Expanding product and technology expertise by working on 'learning tickets'
4. Able to multitask when several critical issues happen simultaneously.
5. Quickly responds to incident alerts and support calls.
6. identifies, and coordinates with teams that are critical to the event's resolution.
7. Good understanding of Database.
8. Understanding of APls.
9. Strong communication skills with the ability to capture and articulate technical and non-technical details

Required Skill Set:

• Excellent verbal and written communication skills.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor.
• Should be a team player.
• Proficient in MS SQL, SEQ Logs, Ticket Management, Postman, CRM
• Must be a fast learner

Skills:

CRM Command, Postman, Ticket Management, SEQ Logs, MS SQL,
 

1. A database developer must be able to run performance testing procedures to ensure the proper operations of a database and to ensure that it’s error-free
2. Analyze the current production database, evaluate performance issues, and document so it can be avoided in new database design
3. Analyze the needs of an application and produce an effective database system according to its need and specification
4. In addition, the data engineer will be collecting data, analyzing the data, designing algorithms, drawing flowcharts, and implementing code for the logic developed through the algorithms and flowcharts
5. Contribute towards designing the database using current production data
6. A database developer must be able to run performance testing procedures to ensure the proper operations of a database and to ensure that it’s error-free
7. Troubleshooting any potential problems, creating, and submitting test reports and database improvement.
8. Database developer would document the current system’s database details, stored procedures, functions, triggers, views etc
9. Database developers must work with the frontend and backend development team to integrate the modules. Once this is done, the integrated code must again be tested and any errors must be fixed
10. Experience of splitting big databases into small databases is a plus.

Skills:

Query Writing, SQL Tools, Microsoft SQL Server, QA Testing,
 

Understand/absorb business domain & product:

1. Estimate, prioritize, plan, and coordinate testing activities.
2. Create detailed, comprehensive, and well-structured test plans and test cases and create clear, concise, and easily understandable defect reports.
3. Perform extensive manual & automation testing (Functional/Regression/GUI, Integration and System level testing, etc.) and be able to maintain proper documentation.
4. Review application specifications, usability, functionality, and design and provide timely, meaningful feedback and recommendations.
5. Communicating with team members to streamline the execution of test cases, test plans, and processes with them.
6. Ensure application data is properly stored in the database and mapped as per standards.
7. Ensure testing is on schedule and in line with the processes.
8. Ensure good quality standards for product delivery and compliance with user requirements.
9. Provide confidence to the management to roll out releases into production.
10. Perform any other responsibilities assigned by the Team Lead & Management.

Skills:

Regression Testing, Test Scripts, Manual and Automation Testing, SQA,
 

Lead and manage a team of software testers responsible for ensuring the quality of our software products:

1. Develop and maintain the overall testing strategy and approach.
2. Collaborate with cross-functional teams to ensure that software products meet business and functional requirements.
3. Develop and implement testing processes and procedures to ensure that all software products are thoroughly tested prior to release.
4. Writing Testcases in details using SRS and BRS.
5. Participate in UAT and make sure the customer is satisfied with the QA results, transparent to Management and customer using detailed reporting.

Own and manage the creation, execution, and maintenance of test cases, test scripts, test scenarios, and testing procedures:

• Communicate with team members to streamline the execution of test cases, test plans, and processes.
• Document test results and create/update requirements and test plan documentation as needed.
• Own testing schedule and align the team with the processes, including release schedule.
• Mentor and develop team members to enhance their technical and professional skills.
• Provide feedback and recommendations to developers on software usability and functionality.
• Developing and implementing a testing framework for the company’s software products.
• Collaborating with the Enterprise Quality Assurance department to enhance the quality of software testing processes.
• Evaluate and recommend new testing tools and methodologies to improve the efficiency and effectiveness of the testing process.

Skills:

JMeter, Load Runner, Automated Testing, Software Quality Assurance, Communication Skills,
 

1. Experience and proficiency in manual/ automated testing, approaches/techniques, and concepts.
2. Ensure good quality standards for product delivery and their compliance with user requirements.
3. Evaluate and test software applications according to business and functional requirements.
4. Provide feedback and recommendations to developers on software usability and functionality.
5. Document test results, create/update requirements and test plan documentation as needed .
6. Ensure testing is on schedule and in-line with the processes.
7. Communicating with team members to streamline the execution of test cases, test plans and processes with them.
8. Good database testing concepts.
9. To design and develop test suites for software functional and performance testing.

Required Skill Set: 

• Experience of automation testing, automation test scripts, framework design, and implementation (Selenium, TestNG).
• Ability to write test cases, test scripts, test scenarios, and testing procedures (Unit, BAT, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity) .
• Experience in cross-platform/cross-browser testing.
• Experience in Performance Testing (LoadRunner, JMeter, etc.).
• Understanding of software testing principles, standards, and test cycles.
• Knowledge of existing QA best practices and methodologies to design, implement and automate processes.
• Understanding and hands-on testing experience of REST & SOAP APls (POSTMAN, SoAPUI).
• Self-motivated, quick learner and a responsive team player.
• Excellent written/oral communication, presentation, and interpersonal skills.
• Ability to work under pressure, within agreed targets and timescales and deliver quality outcomes.
• WeBoc Project.

Qualification & Experience:

• Minimum Bachelors (4 year) (HEC recognized) degree in Software Engineering, Computer Science/Engineering or related field.
• 6-9 years of work experience as an SQA engineer in a similar role.

Skills:

JMeter, Selenium, SQA Team Test,
 

1. Design conceptual and logical data models and flowcharts, choosing the best technology stack, lead to build the Database architecture.
2. Analyzed existing database structure, recommend how to decentralize and/or build new decentralize database.
3. The focus will be on designing, developing, and managing large-scale databases to store and organize a vast amounts of data, follow data compliance and security policies as per industry standards for data governance.
4. Own database designs and all data-related operations, issues, enhancements, etc.
5. Analyze the needs of an organization and produce an effective database system according to their needs and specifications as well as for future scalability.
6. Collaborate with application/system architects, information technologists, and other staff members regarding data storage practices, network operation, and other data-related issues.
7. Includes collecting data, analyzing the data, designing algorithms, drawing flowcharts, and implementing code for the logic developed through the algorithms and flowcharts.
8. Implementing migration methods for existing data, improving the system performance by conducting tests and troubleshooting, and defining security and backup procedures.

Skills:

MS SQL Server, Git, Data Management, Advance SQL, TFS,
 

Project management and leadership skills for managing projects and the teams involved with them.

1. Provide Level 2 production support and manage incident resolution against established SLAs.
2. Coordinate with Level 1 for issues handled or to be handled by Level 2 till closure/resolution.
3. Maintain detailed and up-to-date documentation of issues, and resolutions of the solution procedure.
4. Create/update support procedures and ensure proper maintenance of standard operating procedures (SOP).
5. Coach and oversee work and project coordination within the Applications Support team.
6. Coordinate with Level 3 for getting issues diagnosed and fixed.
7. Create and replicate failed scenarios to be shared with L3.
8. Manage third party vendors.
9. Prepare reports for senior management.
10. Act as a subject matter expert for all internal business partners.
11. Consult directly with users to assess their needs and then create and implement a strategy to improve either the business or application.
12. Provide end user and technical training to business and inter-department personnel.
13. Able to multitask when several critical issues happen simultaneously.
14. Strong communication skills with the ability to capture and articulate technical and non-technical details.

Skills:

Customer Service, Team Motivation, Team Building,
 

Main Responsibilities:

1. Ensure good quality standards for product delivery and their compliance with user requirements
2. Evaluate and test software applications according to business and functional requirements
3. Provide feedback and recommendations to developers on software usability and functionality
4. Document test results, create/update requirements and test plan documentation as needed
5. Ensure testing is on schedule and in line with the processes
6. Communicating with team members to streamline the execution of test cases, test plans, and processes with them
7. Good database testing concepts
8. To design and develop test suites for software functional and performance testing

Required Skill Set:

• In-depth knowledge of automation testing, automation test scripts, framework design, and implementation (Selenium, TestNG)
• Ability to write test cases, test scripts, test scenarios, and testing procedures (Unit, BAT, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
• Experience in cross-platform/cross-browser testing
• Experience in Performance Testing (LoadRunner, JMeter, etc.)
• Understanding of software testing principles, standards, and test cycles
• Knowledge of existing QA best practices and methodologies to design, implement and automate processes
• Understanding and hands-on testing experience of REST & SOAP APIs (POSTMAN, SOAPUI)
• Self-motivated, quick learner and a responsive team player.
• Excellent written/oral communication, presentation, and interpersonal skills.
• Ability to work under pressure, within agreed targets and timescales, and deliver quality outcomes.

Skills:

Bug Tracking, Microsoft SQL, JMeter, Selenium Testing, Quality Assurance, Automation Testing,
 

Main Responsibilities:

1. Install, configure and manage SQL Server 2019 Databases ensuring optimum performance.
2. Design, implement and manage processes to ensure availability and integrity of the data stored in databases
3. Ensure Databases are being properly backed up as per company policy and ensure backup integrity
4. Implement disaster recovery strategies to meet business\'s Recovery Point Objectives (RPO), Recovery Time Objectives (RTO)
5. Set up and monitor DB performance, troubleshoot issues; implement and enforce DB access controls
6. Manage multiple high-availability SQL Server 2019 failover clusters and Always-On Availability Groups
7. Setup and manage Replication among different databases/sites
8. Patch SQL Server installations in accordance with patch management processes
9. Be available 24/7 to provide technical assistance, in support to critical business operations

Required Skill set:

• Implementation and management experience in SQL Server High Availability and Disaster recovery solutions; including clustering, Availability groups and Replication.
• Experience with database security design and Database automation.
• Well versed in SQL Server Performance tuning & troubleshooting using DMVS, Extended Events, Profiling, Wait Statistics etc.
• Good understanding of the database underlying infrastructure such as Storage, Networking components and Server Hardware
• Experience in setting up and managing SSIS/SSRS
• Self-motivated, quick learner and a responsive team player with ability to work under pressure, and deliver quality outcomes 
• Write clear, concise, and well-organized technical documentation to maintain standards and procedures
• Excellent written/oral communication, presentation, and interpersonal skills

Skills:

Database Management, DMVS, SQL,
 

Job Responsibilities:

1. Convert user flows, wireframes, and prototypes into quality web-based product features and user experiences.
2. Design and implement efficient and responsive user interfaces, collaborating with UX/UI designers to create visually appealing and user-friendly web applications.
3. Develop web pages using React.js and utilize React.js workflows (Flux/Redux).
4. Implement state management libraries like Redux.
5. Ensure high code quality, security, and adherence to coding standards.
6. Participate in code reviews, provide constructive feedback, and mentor junior developers.
7. Troubleshoot and debug issues in production and development environments.
8. Contribute to the documentation and knowledge sharing within the team.
9. Participate in scrum meetings to ensure the delivery as per plan.

Skills:

Redux Toolkit, GraphQL, Javascript, TypeScript, React JS, WebPack, React Hook,
 

Cooperative Computing (CC): We accelerate growth minded companies into the automated economy 

The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience. Each day, we experience a company dramatically shifting “industry norms” and in many cases, removing historical market leaders from their market leading positions. These elements create extraordinary opportunities for our team members to excel. 

CC delivers superior client experiences as the premier digital enabler of growth minded enterprises enabling their rapid growth and ensuring their sustainable and smooth transition into the Automated Economy. 

Our team is passionate in delivering client value and is fanatical in how we go about ensuring we deliver extraordinary business results for our clients. We are committed to growing as individuals first, becoming the best version of ourselves in who we have been created to be. We take responsibility in our thoughts and actions, know our purpose and our end in mind and put these first in our lives in living aligned with these core values: 

1. Be Fanatical & Passionate Delivering Superior Client Experiences - It’s who we are! 
2. Growth is Contagious - I grow, You grow, We all grow! 
3. Be Innovative - Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward 
4. Show Empathy & Be Honest - Every single word spoken, or action performed for our Customers, Team Members, Partners & Stakeholders will be filled with kindness, candor and honesty 
5. High Performance - It’s not for everyone - Our culture is our team members. We make the lives of our fellow team members better by first recognizing “I” am a team member first. We measure our progress constantly to be a better version of ourselves with every new day 

The Role: 

As the Culture and Engagement Specialist, you will play a crucial role in forming and maintaining an engaging, forward-thinking, and vibrant work culture. This position is essential for ensuring that our globally dispersed team remains connected, innovative, and motivated, fully embracing our values and strategic ambitions in the vision to become a premiere digital enablement organization.  

Capabilities (Key Behaviors): 

The Culture and Engagement Specialist will exhibit the following capabilities: 

• Bachelor's or master's degree in Human Resources, Organizational Psychology, or related fields.  
• Proven experience in designing and executing programs/projects in developing and managing culture in hybrid or fully remote organizations.  
• Strong understanding of digital engagement tools, virtual event planning, and remote team dynamics.  
• Excellent communication and interpersonal skills, with a knack for fostering community and collaboration in virtual settings. 
• Creative and strategic mindset, with an ability to problem-solve and innovate in a digital-first environment. 
• Experience with data analysis tools and methods for measuring engagement and culture effectiveness.
• Craft and implement innovative engagement strategies, leveraging the latest in digital communication and collaboration tools to find deep connections among global team members. 
• Organize and execute immersive virtual and hybrid events that foster team unity, creativity, and a shared sense of inspiring greatness and transforming lives.

Results:

1. Actively shape and evolve our company culture to resonate with our hybrid and remote work environments, aligning with our strategic vision.  
2. Lead initiatives that embody our core values, driving towards high performance and continuous organizational growth.  
3. Design and administer a recognition program that utilizes tools and technologies to acknowledge team and individual achievements in meaningful ways.  
4. Ensure that recognition efforts are in harmony with our core values and strategic goals, engaging team members across various digital mediums.  
5. Systematically collect and analyze feedback through digital surveys, performance reviews, and virtual focus groups to evaluate the impact of culture and engagement strategies.  
6. Employ data-driven insights to refine and innovate our approach, ensuring our culture adapts to the needs of our team and the technology landscape.  
7. Promote seamless communication and collaboration within a hybrid and remote work setting, ensuring transparency, inclusivity, and the incorporation of diverse viewpoints.  
8. Work alongside AI-driven systems and subject matter experts to weave culture and engagement practices throughout our organization.  

Skills:

Digital Engagement, Interpersonal Leadership, International Event Management, Communication Skills, Employee Engagement,
 

Cooperative Computing (CC): We accelerate growth minded companies into the automated economy. 

The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience. Each day, we experience a company dramatically shifting “industry norms” and in many cases, removing historical market leaders from their market leading position. These elements create extraordinary opportunities for our team members to excel. 

CC delivers superior client experiences as the premier digital enabler of growth minded enterprises enabling their rapid growth and ensuring their sustainable and smooth transition into the Automated Economy. 

Our team is passionate about delivering client value and is fanatical in how we go about ensuring we deliver extraordinary business results for our clients. We are committed to growing as individuals first, becoming the best version of ourselves for who we have been created to be. We take responsibility in our thoughts and actions, know our purpose and our end in mind, and put these first in our lives. 

1. Be Fanatical and Passionate Delivering Superior Client Experiences - It’s who we are! 
2. Growth is Contagious - I grow, You grow, We all grow! 
3. Be Innovative - Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward. 
4. Show Empathy & Be Honest - Every single word spoken, or action performed for our Customers, Team Members, Partners & Stakeholders will be filled with kindness, candor, and honesty. 
5. High Performance - It’s not for everyone - Our culture is our team members. We make the lives of our fellow team members better by first recognizing “I” am a team member first. We measure our progress constantly to be a better version of ourselves with every new day. 

The Role:

Cooperative Computing is seeking a proactive and seasoned "Senior DevOps Manager (Azure)" who is passionate about continuous learning, exponential growth, and making a significant impact on software engineering and customer satisfaction. This role involves influencing and managing CI/CD processes and tools to support modern software systems in collaboration with software development teams. If you thrive on driving projects to successful delivery through streamlined automated pipelines, this opportunity is for you.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
• 7+ years of experience in software development, operations, or DevOps roles.
• Proven experience managing and leading DevOps teams in agile environments.
• Strong background in cloud computing, preferably with AWS, Azure, or GCP.
• Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, or CircleCI.
• Proficiency in scripting and automation using languages like Python, Bash, or PowerShell.
• Experience with containerization and orchestration tools such as Docker, Kubernetes, or ECS.
• Excellent communication and leadership skills, with the ability to influence and inspire team

Responsibilities:

Lead and mentor a team of DevOps engineers, providing guidance, support, and technical expertise.

1. Set clear goals and objectives for the team, and ensure alignment with overall business objectives.
2. Define and implement the overall DevOps strategy, including CI/CD pipelines, infrastructure as code, monitoring, and automation.
3. Evaluate and recommend new tools, technologies, and processes to improve efficiency and reliability.
4. Oversee the design, implementation, and management of scalable and highly available infrastructure on cloud platforms (e.g., AWS, Azure, GCP).
5. Implement and maintain infrastructure as code using tools such as Terraform, Ansible, or CloudFormation.
6. Establish and maintain robust CI/CD pipelines for automated build, test, and deployment processes.
7. Implement monitoring and alerting to ensure the health and performance of applications and infrastructure.
8. Collaborate closely with development, QA, and IT teams to ensure smooth and efficient delivery of software.
9. Communicate effectively with stakeholders at all levels, providing updates on project status, risks, and issues.
10. Act as a bridge between development and operations teams, facilitating communication and alignment of goals.

Skills:

AWS, Azure, DevOps,