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We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude.

You will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communication and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responbilities:

1. Respond to customers professionally to provide information about products and services, take cancel orders, or obtain details of complaints
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
3. Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
4. Refer unresolved customer grievances or special requests to designated departments for further investigation
5. Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

Job Requirements:

• Bachelors or above
• Customer support and other job experience preferred
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaways:

• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself

An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for! We hire great people that do great work and are deserving of appreciation and rewards.  But this has nothing to do with your experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What You Can Expect After Applying

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Skills:

Client Dealing, Customer Contact Skills, Customer Care Representation, Client Acquisition Skills,
 

We are seeking dedicated individuals to join our team as Certified Customer Service Professionals (CCSP). This role offers a unique opportunity to become certified in customer service excellence through our specialized program. Our team comprises highly qualified trainers dedicated to fostering effective communication skills and providing comprehensive training to empower individuals for success. We collaborate closely with talented individuals, offering guidance to help them identify and refine their skills. We aim to provide opportunities for individuals to develop and flourish independently. We prioritize meeting the diverse needs of our participants by offering skill-enhancement programs that foster both personal and professional growth.

 Key Responsibilities:

1. Master verbal and non-verbal language skills, grammar, fluency, and system maneuvering.
2. Develop proficient typing speed and computer skills essential for customer service roles.
3. Prepare for the recruitment process through mock interviews and weekly assessments.
4. Demonstrate refined communication, grammar, vocabulary, and pronunciation in interactions.
5. Groom your personality to boost confidence and professionalism in customer-facing roles.
6. Collaborate with industry professionals and explore the diverse world of ibex. and its Fortune partners.

Qualifications:

• High school diploma or equivalent qualification required; Bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to engage effectively with diverse audiences.
• Proficiency in computer usage and typing skills.
• Commitment to personal and professional growth.
• Ability to work collaboratively in a team-oriented environment.

Benefits:

• Opportunity to become certified in customer service excellence.
• Access to top-notch training and development programs.
• Exposure to a diverse range of industries and partners.
• Career advancement opportunities within ILA - ibex. Learning Academy and its affiliated companies.

Skills:

Customer Care Representation, Acquisition Skills, Communication Skills,
 

We are looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

1. Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
2. Assist customers with their items purchased through ecommerce website
3. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
4. Providing alternatives to products items, which are not available on the ecommerce website
5. Follow standard processes and procedures when it comes to providing the resolution
6. Staying up to date with latest updates on system information, process changes and future updates

Job Specifications :

• O Levels Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

• You want to work in a place where you can give your best effort and improve on your skills.
• You have empathy and can place yourself into the shoes of the people you interact with.
• You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent.
• You are able to take your thoughts and put them together in an easy-to-understand language.
• You're able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

1. Critical Thinking
2. Time Management
3. Specialist Focus
4. Organizing
5. Priority Setting
6. Problem-Solving
7. Professional Composure

Skills:

Customer Satisfaction Management, Customer Dealing, Customer Care Representation,
 

Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance of process and policies.

Job Description:

1. Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
2. Collaborate and build relationships with agents to strengthen service competitiveness
3. Communicate timely back to agents, track and resolve any issues regarding the service
4. Contribute to customer development role
5. Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specifications:

• O Levels/Matric or above
• Excellent command over verbal & written on Arabic
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive

Perks & Benefits:

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop

Skills:

Fluent in Arabic, Time Management Skills, Arabic Writing Skills,
 

We are seeking dedicated individuals to join our team as Certified Customer Service Representative (CCSP). This role offers a unique opportunity to become certified in customer service excellence through our specialized program. Our team comprises highly qualified trainers dedicated to fostering effective communication skills and providing comprehensive training to empower individuals for success. We collaborate closely with talented individuals, offering guidance to help them identify and refine their skills. We aim to provide opportunities for individuals to develop and flourish independently. We prioritize meeting the diverse needs of our participants by offering skill-enhancement programs that foster both personal and professional growth.

Key Responsibilities:

1. Master verbal and non-verbal language skills, grammar, fluency, and system maneuvering.
2. Develop proficient typing speed and computer skills essential for customer service roles.
3. Prepare for the recruitment process through mock interviews and weekly assessments.
4. Demonstrate refined communication, grammar, vocabulary, and pronunciation in interactions.
5. Groom your personality to boost confidence and professionalism in customer-facing roles.
6. Collaborate with industry professionals and explore the diverse world of ibex. and its Fortune partners.

Qualifications:

• High school diploma or equivalent qualification required; Bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to engage effectively with diverse audiences.
• Proficiency in computer usage and typing skills.
• Commitment to personal and professional growth.
• Ability to work collaboratively in a team-oriented environment.

Benefits:

• Opportunity to become certified in customer service excellence.
• Access to top-notch training and development programs.
• Exposure to a diverse range of industries and partners.
• Career advancement opportunities within ILA - ibex. Learning Academy and its affiliated companies.

Skills:

Communication Skills, Travels Knowledge, Client Acquisition Skills,
 

We are looking for a Customer Success Specialist for the Voice Program within the Operations department who shall assist our U.S.-based clients with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

Duties:

1. Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
2. Assist customers with their items purchased through an e-commerce website
3. Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
4. Providing alternatives to products/items, which are not available on the e-commerce website
5. Follow standard processes and procedures when it comes to providing the resolution
6. Staying up to date with the latest updates on system information, process changes, and future updates

Job Specifications:

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S. or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

1. Critical Thinking
2. Time Management
3. Specialist Focus
4. Organizing
5. Priority Setting
6. Problem-Solving
7. Professional Composure

Skills:

Customer Satisfaction Management, Client Dealing, Communication Skills,
 

A sense of humor helps a lot too.

1. Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
2. Assist customers with their items purchased through an e-commerce website
3. Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
4. Providing alternatives to products items, which are not available on the e-commerce website
5. Follow standard processes and procedures when it comes to providing the resolution
6. Staying up to date with the latest updates on system information, process changes, and future updates

Job Specifications:

• O Levels Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

1. You want to work in a place where you can give your best effort and improve on your skills.
2. You have empathy and can place yourself into the shoes of the people you interact with.
3. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent.
4. You are able to take your thoughts and put them together in an easy-to-understand language.
5. You are able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem-Solving
• Professional Composure

Skills:

Customer Satisfaction Management, Client Dealing, Communication Skills,