Active Jobs

UBL is looking to hire Branch Services Officers for Handling and executing all financial/non-financial transactions in accordance with bank policies and procedures while maintaining high service standards.

Compliance and Control:

• Safeguard the cash vault, stationery, and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.
• Report suspicious transactions to the Branch Operations Manager or Manager Teller as and when required, to ensure further escalation to compliance in a timely manner.

Skills:

Reporting Skills, Risk Management, Transaction Management,
 

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

Job Duties and Responsibilities:

1. Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
2. Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
3. Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
4. Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
5. Maintain friendly interaction with the customers waiting to be served at the branch counters.
6. Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
7. End to end customer complaints management as per defined guidelines.
8. Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
9. Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.

Communications And Working Relationships:

• Internal: Branches, District, Region, Cluster and staff from cross functional units of the bank
• External: Walk-in customers both New/ Existing and Auditors

Skills:

Handle Stressful Situations, Ability to Maintain Professionalism, Interpersonal Skills, Microsoft Office, End to End Sales,
 

Job Summary / Purpose:

Responsibility for facilitating delivery of exceptional services to customers and managing existing key customer relationships, acquiring NTB customer to help in growing branch deposit and business.

Financial Accountability:

1. Total revenue / Bank Level:  As per assigned KPIs/PAM targets
2. Total operating cost budget: Achievement of revenue and expense budget

Job Responsibilities / Challenges / Work Examples:

• Maintain and ensure growth of assigned Portfolio
• Achieve CA (LCY & FCY) - Targets
• Achieve Core Deposit — Targets
• Achieve NTB Acquisition — Accounts Targets
• Achieve Consumer Secured/Unsecured Targets
• Achieve Banca/Wealth Management Targets
• Initiate / Learn the operational aspect of branch

Communications And Working Relationships:

Internal:

• Branches, District, Region, Cluster HO and staff from different cross functional units of the Bank

External:

• Customers & Auditors etc

Skills:

Administration Knowledge, Relationship Management, Telemarketing Skills,
 

A bank customer service representative is someone whose role is to provide information regarding the bank’s products and services to its customers. He/she is responsible for communicating with clients and assisting them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client\\\\\\\'s needs.

Job Requirements: 

1. Provide splendid customer services to customers in a friendly and courteous manner at all times
2. Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly 
3. Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
4. Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
5. Provide information to customers on their account status and account balances
6. Open new bank accounts according to laid down rules and guidelines
7. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
8. Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
9. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
10. Ensure that customers’ confidential information is properly protected and only used for official purposes
11. Promote Team Work and prove to be an effective participant of the TEAM.
12. Responsible for CIF amendment and Dormant activation.

Minimum Qualifications: 

• Graduate in business related field (Masters or MBA will be preferable)  

Minimum Experience: 

• 2-3 years’ relevant experience  

Job Specific Skills: 

• Effective listening skills are demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made 
• Strong communication skills characterized by excellent writing and speaking skills 
• He/she must also have excellent negotiation skills and be able to influence people 
• He/she must possess excellent multi-tasking skills and be able to function under pressure 
• Ability to use the computer efficiently and also learn how to use new software 

Behavioral Skills:  

• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times 
• Have a keen eye for detail and follow instructions to the letter
• A Team player, with good time management skills. 
• Self-driven with the ability to work under pressure.

Skills:

Customer Relationship Management, Persuasion Customer, Official Tasks Handling, Customer Service Skills,
 

1- Actively manage the increasing NTB run rate by introducing potential customers through On-shelve Liability products and services
2- Efficient management of Sales activities through daily / weekly reports available from system.
3- Daily evaluate movement and reasons of significant outflows under his dedicated portfolio
4- Through need analysis deriving opportunities for cross-selling by exploring within the build portfolio, and also approach NTB relationships.
5- Convert footfall in branches (such as COC transactions customers), Feet on Street activities, market visits etc into NTB customers.
6- Discuss and adhere to plans provided by BM to achieve assigned business targets. deposits growth, NTB accounts, Banca, consumer loans etc
7- Ensure to adhere to all requirement related to audit, compliance and SBP regulations

Skills:

Relations Management, Branch Support, Relationship Building Skills, Manage Client Relationships, Client Relationship, Relationship Management,
 

UBL is offering transformative permanent job opportunities for non-graduate Pakistanis, providing job stability, career growth, and educational financial assistance through the Officer Grade IV program.

Through this program, we are offering the below jobs,

1. Branch Services Officer (BSO)
2. Services Ambassador (SA)
3. Customer Services Representative (CSR)
4. Customer Care Officer (CCO)
5. Back Officer Roles 

Skills:

Microsoft Excel, Quick Learner, Market Knowledge, Customer Care Representation,
 

1. Support to Business Team in bringing up new Trade Business and facilitation of ETB & NTB Trade Customers 
2. Support Business in Credit Facilities of Trade Customers.
3. Completion/updating Trade Related EKYC
4. Timely processing/ execution of trade related approved transactions as per defined process in our bank’s SOPs, as well as instructions executed by management.
5. Ensure compliance with audit requirements & keep exceptions at minimum level.
6. Ensure implementation of SBP TBML framework.
7. Implementation of SBP FE Manual in true spirit in execution of transactions.
8. Providing assistance to customers in completion of Trade Transactions
9. Liaison with Relationship and Centralized Trade Department for smooth execution of Trade transactions
10. Completion of Import, Export, Guarantees and Loans request from clients and forward to CPU Imports
11. Follow up with the customer for submission of documents against Export Advance Payment and Import Advance Payments

Skills:

Client Dealing, Market Knowledge, Trade Finance Knowledge, Relationship Management,
 

UBL is looking to hire Branch Services Officers for Handling and executing all financial/non-financial transactions in accordance with bank policies and procedures while maintaining high service standards.

Compliance and Control:

1. Safeguard the cash vault, stationery, and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.
2. Report suspicious transactions to the Branch Operations Manager or Manager Teller as and when required, to ensure further escalation to compliance in a timely manner.

Skills:

Reporting Skills, Risk Management, Transaction Management,
 

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

Job Duties and Responsibilities:

1. Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
2. Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
3. Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
4. Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
5. Maintain friendly interaction with the customers waiting to be served at the branch counters.
6. Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
7. End to end customer complaints management as per defined guidelines.
8. Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
9. Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.

Communications And Working Relationships:

• Internal: Branches, District, Region, Cluster and staff from cross functional units of the bank
• External: Walk-in customers both New/ Existing and Auditors

Skills:

Handle Stressful Situations, Ability to Maintain Professionalism, Interpersonal Skills, Microsoft Office, End to End Sales,
 

A bank customer service representative is someone whose role is to provide information regarding the bank’s products and services to its customers. He/she is responsible for communicating with clients and assisting them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs.

Job Requirements: 

1. Provide splendid customer services to customers in a friendly and courteous manner at all times
2. Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly 
3. Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
4. Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
5. Provide information to customers on their account status and account balances
6. Open new bank accounts according to laid down rules and guidelines
7. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
8. Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
9. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
10. Ensure that customers’ confidential information is properly protected and only used for official purposes
11. Promote Team Work and prove to be an effective participant of the TEAM.
12. Responsible for CIF amendment and Dormant activation.

Minimum Qualifications: 

• Graduate in business related field (Masters or MBA will be preferable)  

Minimum Experience: 

• 2-3 years’ relevant experience  

Job Specific Skills: 

• Effective listening skills are demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made 
• Strong communication skills characterized by excellent writing and speaking skills 
• He/she must also have excellent negotiation skills and be able to influence people 
• He/she must possess excellent multi-tasking skills and be able to function under pressure 
• Ability to use the computer efficiently and also learn how to use new software 

Behavioral Skills:  

• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times 
• Have a keen eye for detail and follow instructions to the letter
• A Team player, with good time management skills. 
• Self-driven with the ability to work under pressure.

Skills:

Customer Relationship Management, Persuasion Customer, Official Tasks Handling, Customer Service Skills,
 

1- Actively manage the increasing NTB run rate by introducing potential customers through On-shelve Liability products and services
2- Efficient management of Sales activities through daily / weekly reports available from system.
3- Daily evaluate movement and reasons of significant outflows under his dedicated portfolio
4- Through need analysis deriving opportunities for cross-selling by exploring within the build portfolio, and also approach NTB relationships.
5- Convert footfall in branches (such as COC transactions customers), Feet on Street activities, market visits etc into NTB customers.
6- Discuss and adhere to plans provided by BM to achieve assigned business targets. deposits growth, NTB accounts, Banca, consumer loans etc
7- Ensure to adhere to all requirement related to audit, compliance and SBP regulations

Skills:

Relations Management, Branch Support, Relationship Building Skills, Manage Client Relationships, Client Relationship, Relationship Management,
 

UBL is offering transformative permanent job opportunities for non-graduate Pakistanis, providing job stability, career growth, and educational financial assistance through the Officer Grade IV program.

Through this program, we are offering the below jobs,

1. Branch Services Officer (BSO)
2. Services Ambassador (SA)
3. Customer Services Representative (CSR)
4. Customer Care Officer (CCO)
5. Back Officer Roles 

Skills:

إدارة العمليات الإدارية, Quick Learner, Market Knowledge, تمثيل رعاية العملاء,
 

UBL is offering transformative permanent job opportunities for “Graduate and non-graduate Pakistanis”, providing job stability, career growth, and educational financial assistance through these programs.

Through this program, we are offering the below jobs,

1. Branch Services Officer (BSO)
2. Services Ambassador (SA)
3. Customer Services Representative (CSR)
4. Customer Care Officer (CCO)
5. Back Officer Roles 

Skills:

Communication Skills, Coordination Skills, Market Knowledge,
 

UBL is offering transformative permanent job opportunities for “Graduate and non-graduate Pakistanis”, providing job stability, career growth, and educational financial assistance through these programs.

Through this program, we are offering the below jobs,

1. Branch Services Officer (BSO)
2. Services Ambassador (SA)
3. Customer Services Representative (CSR)
4. Customer Care Officer (CCO)
5. Back Officer Roles 

Skills:

Market Knowledge, Quicker Learn, Communication Skills,
 

This position will be responsible to manage and ensure all PC and system-related requests are responded to in a timely manner and that issues are resolved. The person responsible will troubleshoot, maintain, install, repair, and modify personal computer hardware and software.

Job Description:

1. Improve system uptime by arranging periodic health checks and initiating requisitions for new systems or accessories in a timely manner.
2. Responsible for building and configuring new hardware, as well as installing and updating software.
3. Evaluate system performance to ensure optimal functionality.
4. Manage the Change Management Process to ensure smooth transitions and updates.
5. Repair personal computers, organization computers, and servers to keep systems operational.
6. Create and maintain computer networks, running diagnostic programs to identify and resolve issues.
7. Specialize in server and telecommunication repair, system administration, data recovery, programming, and information systems.
8. Repair issues such as incorrect settings, viruses, and spyware, and replace faulty hardware or the entire operating system as necessary.

Required Qualification & Skills:

• Minimum Bachelor’s degree (Preferably in IT field)
• Adequate knowledge of Hardware/Software and troubleshooting
• Ability to develop a strong working relationship
• Ability to manage multiple tasks, organize priorities, and meet deadlines

Required Experience:

• A minimum 1 year of experience is required in the relevant field. Fresh candidates with an IT background or relevant certifications are encouraged to apply.

Skills:

System Administration, Troubleshooting Skills, IT Support Responsibilities,