Key Responsibilities:

1. Provide prompt and professional responses to customer inquiries via chat.
2. Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
3. Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
4. Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
5. Document customer interactions and update records in our CRM system.
6. Collaborate with team members to improve customer service processes and outcomes.
7. Stay updated on product changes and industry developments to provide informed support.

Qualifications:

• Proficiency in spoken English at B-2 and C-1 levels (Common European Framework of Reference for Languages).
• Minimum Intermediate Degree
• Excellent written communication skills with a focus on clarity and customer satisfaction.
• Previous experience in a customer support role, preferably in a chat support environment.
• Strong problem-solving skills and the ability to think quickly under pressure.
• High level of empathy and patience when dealing with customers.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and chat support software is a plus

Skills:

Customer Care Representation, Customer Dealing, Negotiation Skills,
 

1. Attracting new clients by innovating and overseeing the sales process for the business
2. Working with senior team members to identify and manage company risks that might prevent growth
3. Identifying and researching opportunities that come up in new and existing markets
4. Preparing and delivering pitches and presentations to potential new clients
5. Combining efforts and fostering a collaborative environment within the business as a whole
6. Communicating with clients to understand their needs and offer solutions to their problems
7. Creating positive, long-lasting relationships with current and potential clients

Skills Required:

• Must have experience in Lead generation using LinkedIn Sales Navigator, Upwork , Fiver, and Hubspot Proposal writing skills to attract clients and know how of Sales Cycle to make sales.
• Excellent writing and communication skills
• Interpersonal skills and ability to build rapport with clients
• Do cold calling, email campaigns, and social media campaigns
• Send campaigns and schedule appointments with interested parties
• Sales negotiation skills
• Arrange a meeting for prospective clients with the top management of your company

Education and Experience :

Bachelor in Business Studies

Experience of Minimum 1 Year in Business Development / Sales in US Market knowing Lead generation tools

Timings : 3 PM -12 AM (On-Site)

Benefits :

• 34 Paid Leaves
• Annual Increment Commissions
• Medical Insurance

Skills:

International Sales, Sales Growth Analysis, Lead Generation,
 

1. Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
2. Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
3. Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
4. Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

• Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
• Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
• Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

• Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
• Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
• Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

1. Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
2. Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
3. Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

• Master’s degree
• 5+ Years post-education experience

Benefits:

• Permanent Position
• 2 Rotational Off days
• EOBI
• Medical Life Insurance IPD + OPD
• Annual , Casual and Sick Leaves
• Provident Fund
• Annual Increment and Bonus (Performance based)

Pay: Rs130,000.00 - Rs150,000.00 per month

Skills:

Flexible Approach, Communication Skills, Interpersonal Leadership,
 

About the Role:

We're seeking a creative and fast-paced video content creator to join our team and help us grow our social media presence across platforms like Instagram, YouTube, TikTok, Pinterest, and others. You'll be responsible for conceptualizing, composing (using stock footage and graphics), editing, and scheduling engaging social media videos.

Requirements:

1. Proven ability to quickly create short-form video content (Reels, Shorts, TikToks, Stories, YT Videos) using stock footage & graphics
2. Strong understanding of video editing principles (cutting techniques, transitions, pacing, storytelling).   
3. Experienced in fast-editing tools such as Canva, CapCut, ShotCut, OpenShot, Power Director & others for B-roll and scene transitions and sound effects
4. Hands-on experience managing & scheduling social media platforms (YT, Instagram, TikTok, Pinterest) for brand growth.
5. Ability to use AI tools for generating engaging text scripts for video content creation. ·       Knowledge of social media trends and holiday calendars for strategic content planning.

Skills & Tools:

• Proficiency in Adobe Suite specifically: Premiere Pro, After Effects
• Good understanding of typography for impactful use of text in videos

Good to have:

• Experience with AI text-to-video tools (optional)
• Basic level or acquaintance with SEO concepts w.r.t ‘titles, captions, & hashtags’
• Content writing skills

Skills:

Video Editing, Typography, Video Making,
 

About the Role:

We're seeking a creative and fast-paced video content creator to join our team and help us grow our social media presence across platforms like Instagram, YouTube, TikTok, Pinterest, and others. You'll be responsible for conceptualizing, composing (using stock footage and graphics), editing, and scheduling engaging social media videos.

Requirements:

1. Proven ability to quickly create short-form video content (Reels, Shorts, TikToks, Stories, YT Videos) using stock footage & graphics.
2. Strong understanding of video editing principles (cutting techniques, transitions, pacing, storytelling).
3. Experienced in fast-editing tools such as Canva, CapCut, ShotCut, OpenShot, Power Director & others for B-roll and scene transitions and sound effects.
4. Hands-on experience managing & scheduling social media platforms (YT, Instagram, TikTok, Pinterest) for brand growth.
5. Ability to use AI tools for generating engaging text scripts for video content creation.
6. Knowledge of social media trends and holiday calendars for strategic content planning.

Skills & Tools:

• Proficiency in Adobe Suite specifically: Premiere Pro, After Effects
• Good understanding of typography for impactful use of text in videos

Good to have:

• Experience with AI text-to-video tools (optional)
• Basic level or acquaintance with SEO concepts w.r.t ‘titles, captions, & hashtags’
• Content writing skills

Skills:

Video Editing, Typography, Video Making,
 

DynamoLogic Solutions is looking for a Software Quality Assurance Engineer for a hybrid and full-time position to develop and execute exploratory tests as well as automated tests on our web and mobile applications in order to ensure product quality.

As a QA Engineer, you will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system.

Responsibilities:

1. Review requirements specifications and technical design documents to provide timely and meaningful feedback
2. Create detailed, comprehensive and well-structured test plans and test cases
3. Identify, record, document thoroughly and track bugs
4. Perform thorough regression testing when bugs are resolved
5. Prioritize test cases to ensure the highest risk and most important test cases are executed first.
6. Lead a team of developers and collaborate with other teams to deliver the projects timely.

Requirements:

• BS/MS degree in Computer Science, Engineering or a related subject
• 3+ years of experience in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Ability to work independently with little direction
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools
• Excellent verbal & written communication skills
• Knowledge in PHP, MySQL and JavaScript will be a big plus.
• Client handling and leadership skills to maintain and streamline the projects. 

Skills:

Bug Fixing, Performance Testing Tools, Automated Testing, Manual Test Execution,
 

DynamoLogic Solutions is a reputable software house, located in the twin cities of Pakistan since 2007. We are a reputable software development organization offering top-notch services to businesses of all kinds; startups as well as enterprises, to equip them with the latest technological requisites in the ever-evolving business landscape.We are seeking a highly skilled Technical Project Manager with expertise in PHP development to lead and manage projects effectively. This is a full-time hybrid position, allowing you to work both remotely and on-site as needed.

Responsibilities:

1. Manage projects from inception to delivery, ensuring project goals are met on time, within budget, and to the highest quality standards.
2. Work with cross-functional teams to develop project plans, timelines, and budgets.
3. Develop and maintain project documentation, including project plans, schedules, status reports, and risk assessments.
4. Collaborate with stakeholders to identify project risks and develop mitigation plans.
5. Analyzing financial feasibility, scalability, and alignment with organizational goals
6. Monitor project progress and provide regular status updates to stakeholders.
7. Ensure that project resources are properly allocated and utilized effectively.
8. Manage project scope and change requests, ensuring they are appropriately documented and approved.
9. Provide guidance and support to project team members, including developers, QA analysts, and designers.
10. Foster a culture of continuous improvement by identifying opportunities for process improvements and implementing best practices.
11. Identify and escalate project risks and issues as needed.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in software development.
• Minimum of 5 years of experience in project management.
• Experience in using Trello, Asana, JIRA and Microsoft Project.
• Strong understanding of software development methodologies, including Agile and Waterfall.
• Experience managing complex software development projects with cross-functional teams.
• Excellent communication, leadership, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• PMP or Agile certification is a plus

Skills:

Jira, PMP, Agile Project Management, PHP,
 

As an AI Engineer at MTBC CareCloud, you will be responsible for developing and implementing artificial intelligence solutions to drive innovation and efficiency in our healthcare technology platform. You will work closely with cross-functional teams, including data scientists, software engineers, and healthcare professionals, to design, develop, and deploy AI models and algorithms. This role offers a unique opportunity to apply your AI expertise to real-world healthcare challenges and make a meaningful impact on patient care.

Key Responsibilities:

1. Develop and implement AI models and algorithms to solve complex healthcare problems.
2. Collaborate with data scientists, software engineers, and healthcare professionals to design and deploy AI solutions.
3. Analyze and preprocess large datasets to ensure data quality and relevance.
4. Train, test, and validate AI models to ensure accuracy and performance.
5. Integrate AI solutions into existing healthcare technology platforms.
6. Monitor and evaluate the performance of deployed AI models and make improvements as needed.
7. Stay up to date with the latest advancements in AI and machine learning technologies and apply them to healthcare applications.
8. Document AI development processes and methodologies to ensure reproducibility and compliance with industry standards.

Qualifications:

• Bachelor’s degree in computer science, software engineering or a related field. A master’s degree is a plus.
• 1-3 years of experience in AI and machine learning, preferably in the healthcare industry.
• Strong programming skills in languages such as Python, R, or Java.
• Experience with machine learning frameworks and libraries such as TensorFlow, PyTorch, Scikit-learn, or similar.
• Knowledge of data preprocessing, feature engineering, and model evaluation techniques.
• Familiarity with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud).
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, with the ability to explain complex AI concepts to non-technical stakeholders.

Benefits:

• Competitive salary and benefits package.
• Monthly performance-based bonuses.
• Health and life insurance
• Opportunities for professional growth and advancement.
• Collaborative and innovative work environment.
• Opportunity to make a meaningful impact on healthcare technology and patient care.

Skills:

Machine Learning, Artificial Intelligence Knowledge, Python Framework Command,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient eligibility, benefits, and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by the Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Services, Customer Satisfaction, Customer Oriented,
 

1. Reviews the approval and termination of professional provider contracts.
2. Ensure accurate and timely information for the purposes of re-credentialing, data analysis, and directory generation.
3. Recommend changes to the credentialing criteria and processes.
4. Maintains all the credentialing and re-credentialing policies and processes to ensure that they are in compliance with all applicable regulations.
5. Develops and implements departmental goals and objectives with input from staff members.
6. Develops and implements departmental policies and procedures that guide and support the provision of services.
7. Interacts with all customers to ensure prompt and accurate communication as needed to provide service expected and to meet the goals of service.
8. Evaluate problems and develop and implement solutions.
9. Supports, encourages, and contributes to the professional growth of all department employees.
10. Responsible for the continuous assessment and improvement of the quality of care and services provided.
11. Adheres to all compliance & integrity program rules and requirements. Manage all new client account setups, research, and development activities.
12. Manage VAS, provider enrollment, claims submission, and various other projects for the NASD department.
13. Train and guide team members on new challenges in the healthcare industry along with keeping close coordination with providers (clients).

Skills:

Soft Skills, Pressure Handling, MS Office,
 

Key Responsibilities: As an Audit Officer, you will play a crucial role in ensuring our organization's compliance with internal policies and procedures. Your responsibilities will include:

1. Conducting independent audits of small departments to ensure adherence to established protocols.
2. Performing detailed financial analysis to identify potential areas for improvement and cost-saving opportunities.
3. Representing the organization with the utmost professionalism in all interactions.

Requirements:

• Bachelor's degree in Accounting, Finance, or related field.
• Proficiency in MS Office suite, particularly Excel.
• Exceptional attention to detail and strong analytical skills.
• Ability to work independently and collaborate effectively with team members.
• Knowledge of construction-related processes (preferred but not mandatory).

Skills:

Office Management, Communication Skills, MS Office,
 

1. Minimum Bachelor\'s degree in computer science, software engineering or equivalent.
2. At least 3 year of experience as .NET and Angular developer.
3. Familiarity with Angular Framework, C#, ASP.NET, Web Applications, Web Services / APIs and MS SQL Server.
4. Understanding of Software Development Life Cycle and Agile methodologies including coding standards, code reviews, source control management, build processes, testing, and operations.
5. Ability to work on micro-services architecture.
6. Troubleshoot, debug and upgrade existing systems. 

Skills:

• Angular 12 and above
• .NET / .NET CORE
• Web API
• MS SQL SERVER
• JavaScript / Typescript / HTML / CSS / bootstrap

Skills:

ASP.Net, C, #Software Projects Management,