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Customer Support Specialist - International
Abacus Consulting

Company Description:

Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.

Role Description:

As a Customer Support Executive - International with Abacus, you will be responsible for handling customer issues and inquiries for international clients. This is a full-time, on-site role located in Lahore. You will work closely with clients to provide timely and effective solutions to their problems while ensuring that all interactions are professional, courteous, and personalized.

1. Manage incoming phone calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications:

  • Excellent verbal and written communication skills in English
  • Ability to communicate effectively with customers and team members
  • Ability to work well in a fast-paced environment
  • Strong organizational, problem-solving, and analytical skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Intermediate degree
  • Should be interested in the night shift.

Skills:

Active Listening, Problem Solving, Communication Skills, Time Management, Adaptability, Persuasion, Typing, Customer Support,
 

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Experience
Minimum 1 Year
Work Level
Senior level
Employee Type
Full Time Jobs
Offer Salary
$2150.0 / Month
Overview
We believe that design (and you) will be critical to the company's success. You will work with our founders and our early customers to help define and build our product functionality, while maintaining the quality bar that customers have come to expect from modern SaaS applications. You have a strong background in product design with a quantitavely anf qualitatively analytical mindset. You will also have the opportunity to craft our overall product and visual identity and should be comfortable to flex into working.
Job Description
3+ years working as a product designer.
A portfolio that highlights your approach to problem solving, as well as you skills in UI.
Experience conducting research and building out smooth flows.
Excellent communication skills with a well-defined design process.
Familiarity with design tools like Sketch and Figma
Up-level our overall design and bring consistency to end-user facing properties