This position is for our manufacturing client at their Lahore office. Blue Star Mfg. is ISO Certified. We produce premium quality products. Our products are used in major countries of the world and well-liked. Excellence, innovation, and fashion have been the motivating principles behind Blue Star from its very foundation.   

Duties:  

1. Implement and administer procedures to enhance operations
2. Receive, prioritize, process and identify incoming orders (via email, phone, fax etc.) according to the sales policy and customer requirements
3. Advising customers about delivery schedules and after-sales service
4. Manage volume of incoming phone calls
5. Identify and assess customers’ needs and take care of their concerns.
6. Provide accurate, valid and complete information by using the right methods/tools
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Handle other administrative tasks in the office setting.

Requirements:

• Bachelor / Master with 2-3 years’ experience in the international e-commerce industry.
• Excellent data entry skills with keen attention to detail
• Customer service skills with a natural American English accent.
• Good communication and interpersonal skills
• Confidence, motivation and determination
• The ability to work well as an individual and with the team
• Capability to work under pressure and achieve the targets – must have

Notes: 

Timings: 6pm - 2.30am (Night Shift)

Location: Block J3, Abdul Haque Road, Johar Town, Lahore

Benefits:

1. 50% Monthly gross salary will be given to you as a performance bonus twice a year     
2. 14 days of annual paid Leaves 
3. 08 days of sick leave   
4. 10 Days of Casual Leave
5. Group Life Insurance 
6. EOBI

Skills:

Customer Contact Skills, Customer Care Representation, Customer Dealing,
 

We are looking for a dedicated, compassionate student counselor who can manage different kinds of responsibilities including supporting the professional growth of students, developing and monitoring counseling support programs, and providing educational and vocational guidance.

1. Having knowledge of Student counseling for foreign education is a plus.
2. having Product knowledge of UK, China, Turkey, Italy, France, Spain & Hungary etc.
3. Make calls to the inquiries received through emails & Facebook and provide relevant information.
4. Convert Inquiries into mature cases
5. Consult students on career choices, choose courses in foreign educational institutes and universities
6. Assistance in admissions and visa applications.
7. Handling and identification of prospective clients through different channels like E-mails, Online Queries, Visitors
8. Handle and process the cases of respective clients with extreme care
9. Respond to all queries raised by client/department during the case processing and give follow-up where necessary
10. Excellent active listening and communication skills.
11. Patient, friendly, and accommodating personality

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

Student Counseling: 2 years (Preferred)

Location: Lahore (Preferred)

Skills:

Interpersonal Skills, Problem Solving, Communication Skills,
 

• Documenting and reporting product or service quality levels
• Developing and implementing standards for inspection
• Developing a workflow for product inspection
• Developing plans to help a company manage waste
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found

Skills:

Problem Solving, Analytical Skills, Communication Skills,
 

Job Role and Duties:

1. HR Services & Operations
2. Preparation of Payroll processing and salary disbursements.
3. Reconciliation of salary invoices.
4. Maintaining database of invoices and processed payments.
5. Pre audit of all invoices/ payment as per defined timelines by the client.
6. Prepared and submit client specific reports timely and as when required by team.
7. Follow and maintain audit trails and records.
8. Knowledge of EOBI, Social Security, Taxes, Insurance, etc.

Qualification & Skills:

• Minimum Bachelor's degree or similar discipline.
• Minimum 3 to 4 year core experience of payroll.
• Proficient in MS. Excel.

Skills:

Payroll Processing, MS Excel, Payroll Management,
 

???????????????????? ????????????????????????????: Night Shift (7:00 pm-5:00 am)

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1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,
 

This is a full-time on-site role as a Call Center Representative at Esquare Services. The Call Center Representative will be responsible for providing customer service and support, ensuring customer satisfaction, and utilizing computer literacy skills. The role requires strong interpersonal skills and the ability to effectively communicate with customers.

Qualifications:

1. Customer Service Representatives and Customer Support skills
2. Interpersonal Skills
3. Computer Literacy
4. Excellent written and verbal communication skills
5. Ability to handle customer inquiries and resolve issues efficiently
6. Strong problem-solving and decision-making abilities
7. Prior experience in a call center or customer service role is preferred
8. High school diploma or equivalent qualification

Salary:

45,000 + 15000 incentive + Other Benefits

Skills:

Fluent in English, Customer Service Solutions, Customer Care Representation, Professional Telephonic Skills, Customer Dealing,
 

Team Leadership and Management:

1. Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
2. Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
3. Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
4. Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

• Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
• Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
• Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

1. Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
2. Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
3. Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

• Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
• Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
• Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

• Master’s degree
• 5+ Years post-education experience

Benefits:

1. Permanent Position
2. 2 Rotational Off days
3. EOBI
4. Medical Life Insurance IPD + OPD
5. Annual , Casual and Sick Leaves
6. Provident Fund
7. Annual Increment and Bonus (Performance based)

Skills:

Monitoring Performance, Policies Implementing, Strategic Thinking,
 

This is a full-time, on-site role for an outbound Sales Representative. The outbound Sales Representative will be responsible for communicating with customers, processing orders, managing accounts, and performing inside sales tasks.

Qualifications:

1. Strong communication skills.
2. Customer service experience.
3. Experience with order processing.
4. Experience with account management.
5. Inside sales experience.
6. Excellent attention to detail.
7. Ability to work in a fast-paced environment.

Skills:

Listening to Customers, Outbound Marketing, Telemarketing,
 

1. Develop objectives for the call centers day-to-day activities
2. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
3. Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
4. Assume responsibility of budgeting and tracking expenses
5. Hire, coach and provide training to personnel to maintain high customer service standards
6. Monitor and improve ordering, telephone handling and
7. other procedures
8. Evaluate performance with key metrics (accuracy,
9. call-waiting time etc.)
10. Prepare reports for different departments or upper management
11. Able to get DDV and local campaigns

Requirements:

Communication is must in English

Experience: 2-3 years

Salary: Market Competitive

Working Days: Monday to Saturday.Working Hours:  8:00 P.M. 4:00 A.M

Skills:

Customer Care Representation, Listening to Customers, Customer Satisfaction Management, Customer Acquisition Skills, Customer Analysis, Customer Service, Telemarketing,
 

This is a full-time on-site role located in Rawalpindi for a Medical Billing Executive who will be responsible for collecting, posting, and managing account payments to ensure prompt and accurate reimbursement for healthcare providers. The candidate will also review and submit medical claims to respective insurance companies, perform follow-ups on outstanding claims, and manage patient account balances and payments.

1. Verification of demographics & insurance eligibility & benefits
2. Good understanding of insurance procedures and guidelines
3. To ensure quality, timeless and accuracy in the entire billing process
4. Reviewing claim accuracy prior to claiming Scrubbing and Submission
5. Payment Postings, reimbursement & collection analysis and reporting
6. Identify & resolve billing issues, denial management & claims, follow-up with insurance
7. Develop and manage to KPIs and dashboards for increasing client satisfaction, outcomes, and retention.

Requirements:

• 1-3 years prior Experience in US Medical Billing
• Minimum Bachelor’s Degree
• Excellent in English communication skills both verbal & written, spoken English in American pronunciation
• Good Command over Excel, word and health industry-related software tools
• Excellent Organizational, Analytical skills and able to adapt to changing situations
• Proven Knowledge of basic medical terminologies such as coding-ICD10, CPT & HCPC
• Experienced in Managing the Overall Revenue Cycle

PMTAC Offers Other Benefits such as Bi Annual Increment, Health Insurance, Provident Fund, and Monthly Incentives and a proper growth plan.

Skills:

Payment Posting, Medical Billing Cycle, CPB, CPT,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient’s eligibility, benefits and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Service Oriented, Client Relationship, Client Analysis,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient eligibility, benefits, and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by the Team Leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Analysis, Client Relations Management, Client Acquisition Skills, Client Service Oriented,