1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient’s eligibility, benefits and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Analysis, Client Coordination, Client Relationship, Client Service Oriented,
 

1. Establish clear retention goals and process milestones for the client and employees towards work.
2. Assist customers as needed with setting up and navigating platforms with a product or service
3. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
4. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
5. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
6. Develop and manage client portfolios.
7. Sustain business growth and profitability by maximizing value.
8. Analyze customer data to improve customer experience.
9. Mediate between clients and the organization.
10. Handle and resolve customer requests and complaints.
11. Ensure compliance with information security responsibilities specific to your job role.

Skills:

Customer Success, Communication Skills, Client Relationships,
 

Responsibilities:

• Lead and drive the transition and onboarding process for new organic accounts into our environment.
• Ensure client satisfaction by meeting and exceeding their expectations during the onboarding process.
• Ensure compliance with company processes and procedures throughout the transition.
• Establish and manage strong relationships with clients and their staff.
• Collaborate with Sales, Operations, and Product Development Teams to implement changes required by clients or gather necessary information.
• Conduct welcome calls outlining key steps involved in getting the client live for billing.
• Send initial practice/provider forms to collect necessary details from the client.
• Maintain meticulous records of all client interactions and information collected.
• Schedule and conduct online training sessions for clients.
• Ensure all required information is collected from the client, following up as needed.
• Provide ongoing support and maintain the client relationship from project kickoff to go-live date.
• Develop a comprehensive understanding of Revenue Cycle Management (RCM) services, products, and overall processes.
• Demonstrate effective written and verbal communication skills in interactions with clients and internal teams.
• Manage and prioritize multiple clients and projects simultaneously.
• Adapt to changes and ensure a smooth project transition.

Requirement:

• Bachelor's degree in Business, Healthcare Management, or related field.
• Proven experience in client onboarding, transition management, or a related role.
• Familiarity with Revenue Cycle Management (RCM) processes and services.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to adapt to changing requirements and priorities.
• Customer-focused mindset with a commitment to client satisfaction.
• Willingness to work in evening shifts as required.

Skills:

Project Management Skills, Communication Skills, Revenue Cycle Management,
 

1. Preparing advanced reports on MS Excel or Power Point on Weekly/Monthly or Quarterly basis as per client’s requirements.
2. Create/build robust platforms/reports/processes to make sure quality of work is improved.
3. Create/develop and maintain a centralize repository of all process related documentation to ensure consistency across the global teams.
4. Assist customers as needed with setting up and navigating platforms with a product or service.
5. Do cross training within different verticals to avoid bottlenecks during busy season.
6. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
7. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
8. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
9. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
10. Develop and manage client portfolios.
11. Analyze customer data to improve customer experience.
12. Evaluate and improve tutorials and other communication infrastructure.

Skills:

Salesforce, MS Excel, MS Power Point,
 

RESPONSIBILITIES:

1. Building and maintaining relationships with clients and key personnel within practices.
2. Conducting business reviews to ensure clients are satisfied with their products and services.
3. Responding to the client queries and provide them with adequate technical and domain training of theApplications.
4. Letting customers know about other products the company offers.
5. Achieving client relationship targets and KPI’s as set by the Head of Department.
6. Working closely with Account Managers and other departments.
7. Escalating and resolving areas of concern raised by clients.
8. Updating the CRM and ensuring account managers are aware of changes within clients.
9. Alerting the sales team to opportunities for further sales within key clients.
10. Carrying out client satisfaction surveys and reviews.
11. Passing leads to the sales team and following up on progress.
12. Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills:

IT Healthcare Experience, US Healthcare Billing, Microsoft Power Point, Microsoft Excel, Microsoft Word,
 

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers and Databases. For over 10 years, we have been innovating in the cloud space- as a born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries.

At dinCloud, we maintain a dynamically robust environment that is ever changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.

Our perks and benefits package include:

1. Health insurance for our employees immediate family members inclusive of their parents, which covers OPD, as well as IPD
2. an effective provident fund policy along with EOBI facilities
3. entitlement for paid leaves
4. Pay Raises & Paid Trainings
5. We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over phone, email, chat, or self-service
• Provide level 1 troubleshooting and route all issues that cannot be resolved to the appropriate team.
• Accurately classify, prioritize, and record Incident/Request details into ServiceNow ticketing system
• Provide first contact resolution when possible
• Track and communicate with the customer throughout the ticket lifecycle and ensure proper follow-ups
• Ticket closing upon customer consent

Non- Technical Qualifications:

1. Maintains cooperative working relationships with staff members, a good team player
2. Customer-focused with an understanding of business impacts with exceptional customer service skills and oral and written communication skills
3. Detail-oriented and organized
4. Outstanding oral communication skills
5. Ability to take and provide direction
6. Familiar with IT Service Management concepts, practices, and procedures. ITIL knowledge a plus.
7. Strong customer service skills
8. Strong IT problem solving/troubleshooting skills

Technical Qualification:

• Must have prior Service Desk experience
• Experience with Windows 10, Office 365, Azure AD, Active Directory, Exchange/Office O365 is required.
• Familiarity with IT Service Management concepts, practices, and procedures. ITIL knowledge a plus.
• Technical Certifications: CompTIA, A+, MSCE is a plus
• Experience using ServiceNow Ticketing System is a plus
• Experience using remote assistance tools such as Beyond Trust and RDP is a plus

Skills:

Active Directory, Microsoft Azure, ITIL,

1. Develop new business in line with targets allocated by Branch Manager/HO.
2. Maintain effective individual relationship with transparency and clarity.
3. Make appropriate arrangement for timely receiving of monthly financing installments and also give to support to chase customers of trouble recovery segments.
4. Extend fullest support for compliances of various segments i.e., Credit, AML/CFT and deposit-related.

Experience:

• 1-2 years relevant experience

Education:

• BBA /MBA (FINANCE / MARKETING)

Skills:

Banking Relationships Management, Microsoft Excel, Record Keeping, Presentation Skills, Coordination Skills, Report Writing Skills, Quality Control Processes Command,
 

1. Budgeting , Planning , Monitoring & Reporting.
2. Activity Planning and Logistics Management
3. Recruitment and HR Services Management for Clients
4. Branch Management/Representation.
5. Deal with Government bodies for Statutory requirements and compliance in KP Province.
6. Age 30 - 35 Years
7. Qualifications BBA/MBA in HR
8. 4 + Years of experience. 
9. Good Communication Skills
10. Interpersonal Skills
11. Administrative Skills
12. Advanced MS Office. 

Skills:

Interpersonal Leadership, General Administrative Support, Advance MS Office,
 

As a Product Support Intern at Rozee.pk, you will play a vital role in ensuring the smooth operation of our platform and delivering high-quality support to our users. You will have the opportunity to work closely with the Product Support and Development Team, gaining valuable experience.

Responsibilities:

1. Respond promptly to user inquiries via email, tickets, and phone, providing accurate and helpful information.
2. Assist users in navigating the Rozee.pk platform, troubleshooting issues, and resolving technical problems.
3. Document user interactions and resolutions accurately in the support ticketing system.
4. Collaborate with cross-functional teams, including Product Development, to escalate and resolve complex issues.
5. Conduct research and analysis to identify patterns and trends in user inquiries, contributing to ongoing improvements in product usability and customer support processes.
6. Uphold Rozee.pk's commitment to delivering exceptional customer service and ensuring user satisfaction.
7. Manage time effectively to prioritize tasks.
8. Continuously seek opportunities for self-improvement and professional development.

Qualifications:

• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts clearly and concisely.
• Strong problem-solving and analytical skills, with the ability to think critically and troubleshoot issues effectively.
• Exceptional time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Proficiency in email writing and call handling, demonstrating professionalism and empathy in all interactions with users.
• Fresh graduates from a Computer Science, Business Background, or Media field will be preferred.
• Enthusiasm for learning and a proactive attitude toward tackling new challenges.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Benefits:

1. Hands-on experience in a dynamic and innovative technology company.
2. Opportunity to work alongside experienced professionals and gain insights into the tech industry.
3. Exposure to a diverse range of tasks and responsibilities, allowing for personal and professional growth.
4. Competitive internship stipend.
5. Potential for future employment opportunities based on performance and business needs.

Skills:

Email Etiquette, Problem Solving, Communication Skills,
 

1. Handle Inbound and Outbound calls with Medical Insurance companies.
2. Communicate with insurance companies for all types of related queries.
3. Handle patient’s eligibility, benefits and authorization verification project.
4. Communicate with insurance companies while adhering to the Information security guidelines.
5. Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.
6. Ensures and provides quality service to both internal and external entities.
7. Provide daily signoff to Team leader/ Supervisor at day end.
8. Shift duration is 9 hours a day and 5 days a week.

Skills & Tools:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to prioritize tasks and organize workflow
• Industry Knowledge & Expertise
• Healthcare IT
• Team-oriented, Engaged, and Highly Collaborative
• Influence & Persuasion

Skills:

Client Analysis, Client Coordination, Client Relationship, Client Service Oriented,
 

Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

1. Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
2. Provide customer support through phone and chat.
3. Work with other departments to resolve customer issues in a timely manner.
4. Serve as a point of contact for customer support and complaints.
5. Proactively identify, investigate, and resolve recurring customer support issues.
6. Maintain appropriate documentation and records of customer interactions.
7. Maintain appropriate files regarding each customer interaction.
8. Proactively gather and utilize customer feedback and suggestions.
9. Review customer satisfaction reports to ensure customers are satisfied with the support they receive.
10. Contribute to the development of future customer support processes.
11. Communicate effectively with peers and managers.
12. Communicate to customers during outbound phone calls.
13. Verifies customer requests are accurate and consistent.

Skills:

Customer Dealing, Customer Service, Customer Acquisition Skills,
 

1. Assist customers with their items purchased through the e-commerce website
2. Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
3. Maintain swift responses to customers through email and/or chat
4. Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
5. Document each customer query as well as the resulting solution
6. Provide alternatives to products/items, which are not available on the e-commerce website
7. Follow standard processes and procedures when it comes to providing resolutions
8. Stay up to date with the latest updates on system information and process changes
9. Able to deal with objections and handle customer pushbacks

Skills:

Writing Skills, Technical Writing, Customer Dealing,