Start an exciting career journey as a Customer Service Representative at Mindstorm Communications! Join our passionate and growing team to make your career at its best.

Requirements:

1. Active listening and attention to detail
2. Good communication and organizational skills
3. Maximizing Sales opportunities and achieving the targets
4. Balances productivity as well as a healthy work environment

Whats in it for you :

• Market competitive salary and Bonuses
• Continuous training and development
• Positive work culture
• Transportation facility ( females)
• Trips, Annual dinners

Skills:

Fluent in English, Computer Knowledge, Problem Solving, Time Management, Listening to Customers,
 

Mindstorm Communications is hiring talented individuals to become a part of our growing team as a Customer Sales Specialist. Are you ready to dive into a dynamic role and kickstart your career with us!

Requirements:

1. Generate leads and establish relationships with potential clients.
2. Ability to learn new processes, procedures, and technology.
3. Strong Organizational and English communication skills.
4. Strong work ethic.

What we offer:

• Competitive Salary.
• Bonuses + Commissions.
• Paid annual leaves.
• Professional growth.
• In-house meals.
• Transportation facility ( females).
• Trips/Birthday celebrations.

Skills:

Fluent in English, Active Listening, Problem Solving, Computer Knowledge,
 

Requirements:

1. Excellent Spoken English 
2. Ability to learn new procedures, processes, and technology
3. Attention to detail 
4. Ability to achieve the given targets within a specific period

What we offer:

• Market Competitive Salary 
• Daily/Weekly Bonuses
• Supportive Work Culture
• Continuous Training
• Paid Annual leaves
• Transportation facility ( Females) 
• In-house Meals/ Trips

Skills:

Fluent in English, Computer Knowledge, Problem Solving, Active Listening,
 

We are looking for a dedicated, compassionate student counselor who can manage different kind of responsibilities including supporting the emotional and professional growth of students, developing and monitoring counseling support programs, and providing educational and vocational guidance

1. Must have knowledge in Student counseling
2. Make calls to the inquiries received through emails & Facebook and provide relevant information.
3. Convert Inquiries into mature cases
4. Consult students on career choices, choose courses in foreign educational institutes and universities
5. Assistance with admission and visa application
6. Handling and identification of prospective clients through different channels like E-mails, Online Queries, Visitors
7. Handle and process the cases of respective clients with extreme care
8. Respond to all queries raised by client/department during the case processing and give follow-up where necessary
9. Excellent active listening and communication skills.
10. Patient, friendly, and accommodating personality.
11. Islamabad (Barakahu): Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• Student Counseling: 1 years (Preferred)

Skills:

Problem Solving, Time Management, Communication Skills,
 

We're looking for an Appointment Setter who can fill up our representatives' schedule by scheduling appointments. Our representative's time is best spent in meetings with clients on Zoom, hence the main objective of the appointment setter is to book as many virtual appointments as possible for the representative to meet with. All leads to dial on will be provided, so there will be no prospecting on your end. These also won't be cold calls. 

The appointment setter’s job is to call clients (Insurance clients from Globe Life: AIL), have a conversation with them (scripts & training fully provided), and book an appointment based on a time appropriate for the client & the representative. The point is to book an appointment, not sell them on the phone.

Primary Responsibilities:

1. Conduct outbound calls to schedule appointments using provided leads
2. Utilize our App to document detailed notes on leads for record-keeping
3. Submit daily end-of-day and weekly progress reports promptly
4. Maintain consistent communication with the representative and team during working hours
5. Aim to book 12-15+ appointments weekly, with a minimum of 10+ attendees
6. Make 25-30+ dials per hour
7. Complete our 5-day accelerator training program and 3-step recruiting process

Work Schedule:

• Three weekdays and weekends (choose any 2 weekdays off)
• Minimum 6-hour shift
• Weekdays: 3 PM - 9 PM EST
• Weekends: 8AM - 2PM EST
• 30-hour weekly commitment (additional hours possible based on performance)

Qualifications:

1. Fluent English proficiency
2. Exceptional active listening skills
3. Punctuality
4. Ability to attend Zoom meetings with video and microphone active during shifts
5. Strong communication skills
6. Coachable attitude
7. Results-driven mindset
8. Positive demeanor and team-oriented approach
9. Resilience in handling rejection
10. Reliable internet connection and backup power source
11. Fast cell phone and laptop/tablet for communication and Zoom meetings

Benefits & Compensation:

• Full training and ongoing mentorship provided
• Promotion opportunities based on performance
• Fully remote position
• Hourly pay plus tiered bonuses with uncapped commissions
• Salary in Canadian Dollars

If you are serious about advancing your career in a competitive environment and contributing to our agency's growth, we encourage you to apply for this position.

Skills:

ZOOM, Communication Skills, Outbound Calls,
 

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1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,
 

1. Establish clear retention goals and process milestones for the client and employees towards work.
2. Assist customers as needed with setting up and navigating platforms with a product or service
3. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
4. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
5. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
6. Develop and manage client portfolios.
7. Sustain business growth and profitability by maximizing value.
8. Analyze customer data to improve customer experience.
9. Mediate between clients and the organization.
10. Handle and resolve customer requests and complaints.
11. Ensure compliance with information security responsibilities specific to your job role.

Skills:

Customer Success, Communication Skills, Client Relationships,
 

Job Role and Duties:

1. Preparation of Payroll processing and salary disbursements.
2. Reconciliation of salary invoices.
3. Maintaining a database of invoices and processed payments.
4. Pre-audit of all invoices/payments as per defined timelines by the client.
5. Prepared and submitted client-specific reports in a timely and as when required by the team.
6. Follow and maintain audit trails and records.
7. Customer care/relationship management

Qualification & Skills:

• Minimum Bachelor's degree or similar discipline.
• Minimum 3 to 4 years of core experience in payroll.
• Must have a good grip on MS Excel.
• This position is based at Green Forts, Lahore

Skills:

Client Coordination, Team Support, Relations Management,
 

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1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,
 

You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.

Team Management:

1. Lead, coach, and mentor a team of customer service representatives.
2. Conduct regular team meetings to communicate goals, updates, and best practices.
3. Provide ongoing feedback, performance evaluations, and support professional development.

Operational Excellence:

• Ensure the team meets or exceeds service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and analyze team performance, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments to address escalated customer issues and resolve them promptly.

Communication:

1. Serve as a liaison between the team and upper management, conveying important updates and concerns.
2. Foster open communication within the team, encouraging collaboration and idea sharing.
3. Handle customer escalations professionally and with a focus on issue resolution.

Requirements:

• Bachelor’s degree in business, Communication, or a related field.
• Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Ability to analyze data and make data-driven decisions.
• Knowledge of contact center technologies and customer relationship management (CRM) systems.
• Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits:

1. Permanent Position
2. 2 Rotational Off days
3. EOBI
4. Medical Life Insurance IPD + OPD
5. Annual , Casual and Sick Leaves
6. Provident Fund
7. Annual Increment and Bonus (Performance based)

Skills:

Pressure Handling, Analytical Skills, Team Management,
 

???????????????????? ????????????????????????????: Night Shift (7:00 pm-5:00 am)

???????? ???????? ???? ???????????????? ???????? ???????????? ????????????????????????????, ???????????? ????????????????????????;

1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,
 

???????????????????? ????????????????????????????: Night Shift (7:00 pm-5:00 am)

???????? ???????? ???? ???????????????? ???????? ???????????? ????????????????????????????, ???????????? ????????????????????????;

1. Have impeccable English communication skills
2. Able to work at night shift
3. Willing to work for a minimum of 12 months.

Benefits:

• Sales Commission
• Weekly Bonuses
• Paid Leaves
• Five Working Days
• Yearly Increment
• Growth Opportunity
• Pick & Drop Service (Only For Females)

Skills:

Telesales, Customer Service, Customer Relation Management, Call Handling,