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Call Center Agent
Atrium Solutions Pvt Ltd

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  1. Manage large amounts of inbound and outbound calls in a timely manner
  2. Follow communication “scripts” when handling different topics
  3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  4. Seize opportunities to upsell products when they arise
  5. Build sustainable relationships and engage customers by taking the extra mile
  6. Keep records of all conversations in our call center database in a comprehensible way
  7. Frequently attend educational seminars to improve knowledge and performance level
  8. Meet personal/team qualitative and quantitative targets

Requirements and skills:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening. 
  • Outstanding ability to think creatively and strategically and identify and resolve problems.
  • Expertise in different link-building techniques and improve leads.
  • Execute on-site and off-site SEO strategies.
  • Track, report, and analyze website analytics
  • Analyzing keywords and SEO techniques used by competitors
  • You will be responsible for managing all SEO activities, such as content strategy, link building, and keyword strategy, to increase rankings on all major search networks.
  • Skills in both on-page and off-page optimization
  • Researching and implementing content recommendations 

Responsibilities & Skills:

  1. Outstanding ability to think creatively and strategically and identify and resolve problems.
  2. Expertise in different link-building techniques and improve leads.
  3. Execute on-site and off-site SEO strategies.
  4. Track, report, and analyze website analytics
  5. Analyzing keywords and SEO techniques used by competitors
  6. Measure the performance of digital marketing efforts using a variety of Web analytics tools
  7. Ability to work both as a team member and independently.

Skills:

Call Handling, Outbound Marketing, Customer Acquisition Skills,
 

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Patreon Londontowne, MD.
Posted 8 days ago98 Application
Experience
Minimum 1 Year
Work Level
Senior level
Employee Type
Full Time Jobs
Offer Salary
$2150.0 / Month
Overview
We believe that design (and you) will be critical to the company's success. You will work with our founders and our early customers to help define and build our product functionality, while maintaining the quality bar that customers have come to expect from modern SaaS applications. You have a strong background in product design with a quantitavely anf qualitatively analytical mindset. You will also have the opportunity to craft our overall product and visual identity and should be comfortable to flex into working.
Job Description
3+ years working as a product designer.
A portfolio that highlights your approach to problem solving, as well as you skills in UI.
Experience conducting research and building out smooth flows.
Excellent communication skills with a well-defined design process.
Familiarity with design tools like Sketch and Figma
Up-level our overall design and bring consistency to end-user facing properties