Create Job Alert
Create a job alert now and never miss a job
Job Shift
Job Sectors

We are looking for a Call Center Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  1. Manage large amounts of inbound and outbound calls in a timely manner
  2. Follow communication “scripts” when handling different topics
  3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  4. Seize opportunities to upsell products when they arise
  5. Build sustainable relationships and engage customers by taking the extra mile
  6. Keep records of all conversations in our call center database in a comprehensible way
  7. Frequently attend educational seminars to improve knowledge and performance level
  8. Meet personal/team qualitative and quantitative targets

Requirements and skills:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening. 
  • Outstanding ability to think creatively and strategically and identify and resolve problems.
  • Expertize in different link-building techniques and improve leads.
  • Execute on-site and off-site SEO strategies.
  • Track, report, and analyze website analytics
  • Analyzing keywords and SEO techniques used by competitors

Skills:

Fluent in English, Outbound Marketing, Customer Acquisition Skills,
 

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  1. Manage large amounts of inbound and outbound calls in a timely manner
  2. Follow communication “scripts” when handling different topics
  3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  4. Seize opportunities to upsell products when they arise
  5. Build sustainable relationships and engage customers by taking the extra mile
  6. Keep records of all conversations in our call center database in a comprehensible way
  7. Frequently attend educational seminars to improve knowledge and performance level
  8. Meet personal/team qualitative and quantitative targets

Requirements and skills:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening. 
  • Outstanding ability to think creatively and strategically and identify and resolve problems.
  • Expertize in different link-building techniques and improve leads.
  • Execute on-site and off-site SEO strategies.
  • Track, report, and analyze website analytics
  • Analyzing keywords and SEO techniques used by competitors

Skills:

Customer Acquisition Skills, Call Handling, Outbound Marketing,
 

We are seeking a talented UI/UX Designer with expertise in Figma, Canva, and Photoshop to join our team. As a UI/UX Designer, you will be responsible for creating visually appealing and user-friendly designs for our digital products. Your primary focus will be on crafting intuitive user interfaces and seamless user experiences.

Responsibilities:

  1. Collaborate with cross-functional teams to understand project requirements and user needs.
  2. Create wireframes, mockups, and prototypes to effectively communicate design concepts.
  3. Design and iterate user interfaces for mobile applications, websites, ensuring a consistent and visually appealing user experience.
  4. Conduct user research and usability testing to gather insights and validate design decisions.
  5. Work closely with developers to ensure the successful implementation of designs.
  6. Stay up-to-date with the latest UI/UX design trends, techniques, and technologies.

Requirements:

  • Minimum of 6 months of professional experience as a UI/UX Designer or related role.
  • Proficiency in Figma, Canva, and Photoshop.
  • Strong portfolio showcasing your design skills and ability to create intuitive user interfaces.
  • Solid understanding of user-centered design principles and best practices.
  • Excellent visual design skills with an eye for detail and aesthetics.
  • Ability to effectively communicate and collaborate with cross-functional teams.
  • Experience with responsive and web design.
  • Knowledge of HTML, CSS, and JavaScript is a plus.
  • Strong problem-solving skills and ability to think creatively.
  • If you are a passionate UI/UX Designer who thrives in a collaborative environment and has a strong command of Figma, Canva, and Photoshop, we would love to hear from you. Please submit your resume, portfolio, and any relevant work samples demonstrating your skills and experience in UI/UX design

Skills:

Designing Software Command, Design Patterns, Adobe InDesign,
 

Team Leadership and Management:

  1. Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
  2. Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
  3. Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
  4. Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

  • Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
  • Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
  • Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

  1. Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
  2. Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
  3. Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

  • Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
  • Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
  • Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

  • Master’s degree
  • 5+ Years post-education experience

Benefits:

  1. Permanent Position
  2. 2 Rotational Off days
  3. EOBI
  4. Medical Life Insurance IPD + OPD
  5. Annual , Casual and Sick Leaves
  6. Provident Fund
  7. Annual Increment and Bonus (Performance based)

Skills:

Monitoring Performance, Policies Implementing, Strategic Thinking,
 

UI / UX Designer
2972 Westheimer Rd. Santa Ana.
Full Time
Senior Level
New
4d
Sr. Product Designer
1901 Thornridge Cir.Shiloh, Hawaii.
Full Time
Senior Level
New
4d
User Experience Designer
414 Parker Rd. Allentown, New york
Full Time
Senior Level
New
4d
Product Designer
4517 Washington Ave. Syracuse.
Full Time
Senior Level
New
4d
UI / UX Designer
2711 Ash Dr. San Jose, South Dark.
Full Time
Senior Level
New
4d
UI Developer
1725 Preston Rd. Inglewood.
Full Time
Senior Level
New
4d
User Interface Designer
2972 Westheimer Rd. Santa Ana.
Full Time
Senior Level
New
4d
UI / UX Designer
1976 Thornide Joshua. Andr Maria.
Full Time
Senior Level
New
4d
UX Designer
2972 Westheimer Rd. Santa Ana.
Full Time
Senior Level
New
4d
UI /UX Designer
Patreon Londontowne, MD.
Posted 8 days ago98 Application
Experience
Minimum 1 Year
Work Level
Senior level
Employee Type
Full Time Jobs
Offer Salary
$2150.0 / Month
Overview
We believe that design (and you) will be critical to the company's success. You will work with our founders and our early customers to help define and build our product functionality, while maintaining the quality bar that customers have come to expect from modern SaaS applications. You have a strong background in product design with a quantitavely anf qualitatively analytical mindset. You will also have the opportunity to craft our overall product and visual identity and should be comfortable to flex into working.
Job Description
3+ years working as a product designer.
A portfolio that highlights your approach to problem solving, as well as you skills in UI.
Experience conducting research and building out smooth flows.
Excellent communication skills with a well-defined design process.
Familiarity with design tools like Sketch and Figma
Up-level our overall design and bring consistency to end-user facing properties