We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

• Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
• Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

• Handle employee queries and concerns, providing effective and timely resolutions.
• Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

• Assist in the implementation and management of performance appraisal systems.
• Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

• Identify training needs within the organization and coordinate training programs.
• Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

• Ensure compliance with HR policies and relevant employment laws.
• Assist in the development and updating of HR policies and procedures.

6: Data Management:

• Maintain accurate and up-to-date employee records in the ERP.
• Generate HR reports and analytics as required by the management.

7: Benefits Administration:

• Administer employee benefits programs, including health insurance, leave policies, and other perks.
• Communicate benefits information to employees and address inquiries.

8: Exit Management:

• Conduct exit interviews and analyze data to identify trends and areas for improvement.
• Ensure a smooth transition for departing employees.

Qualifications:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience of at least 3 years in a similar HR role.
3. Strong understanding of HR practices, employment laws, and industry trends.
4. Excellent communication and interpersonal skills.
5. Proficient in ERP and MS Office suite.
6. Certifications in HR management will be an added advantage.

Personal Attributes:

• Integrity and confidentiality in handling HR information.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively in a team.
• Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

1. Post, update, and ascertain employment records, and obtain documentation from the employees
2. Maintaining a database of individuals.
3. Processing of documentation for records and background checks.
4. Assisting in the onboarding procedures.
5. Assisting in maintaining employee records on ERP.
6. Update our internal databases with new employee information, including contact details and employment forms
7. Sending reference check emails for newly hired employees and following up accordingly.
8. Assisting in employee orientation.
9. Assisting in Training and Development activities.
10. Participate in organizing company events and careers days
11. Assisting in day-to-day operations of the HR functions and responsibilities.
12. Planning and execution of employee engagement events.
13. Maintaining HR presence on different social media channels including LinkedIn etc.
14. Any other duties assigned by HOD

Qualification & Skills:

• Minimum Bachelor's in Business Administration (HR)
• Freshers are also encouraged to apply.
• Strong Analytical Skills.
• Self-Management.
• Proficient in MS Word, Excel, and PowerPoint.
• Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Requirements:

1. Bachelor’s Or above
2.  Experience Call center or Fresh
3. Strong communication and organisational skills
4. Proficiency with tools like Hoot-suite, Buffer, etc.
5. Handle Customer quries
6.  Resolve customer problems
7. Working Hours:
8. Rotational 8-Hour Shifts. (6 days a week)

Benefits:

• Career Growth.
• Location: Islamabad.
• Job Type: Full-time
• Work Location: In person
• Job Type: Full-time
• Pay: Rs37,000.00 - Rs42,000.00 per month

Work Location: In person

Skills:

Fluent in English, Solutions to Problems, Listings Knowledge, Customer Service, C Problem Solving, Customer Satisfaction Management,
 

1. Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.)
2. Create engaging content aligned with brand voice and goals
3. Monitor and report on campaign performance, optimizing based on data.
4. Collaborate with marketing and design teams for brand consistency
5. Engage with the community and manage content calendars
6. Manage paid campaigns and track ROI
7. Stay updated on trends and social media tools

Requirements:

• Bachelor’s in Marketing/Communications (or related)
• 1 year of Social Media Management experience
• Strong communication and organisational skills
• Proficiency with tools like Hoot-suite, Buffer, etc.

Working Hours:

• Rotational 8-Hour Shift. (6 days a week/ Rotational Shifts)

Benefits:

• Career Growth.
• Location: Islamabad.
• Job Type: Full-time
• Work Location: In person

Skills:

Social Media Measurement, Online Social Networking, Social Media Integration, Social Media Handling, Social Media Strategies, Social Media Chat Support, Social Media Optimization,
 

We are seeking a flexible and detail-oriented Email Support Representative to manage customer queries via email. The ideal candidate must have excellent written communication skills and the ability to handle a high volume of messages professionally and efficiently.

Key Responsibilities:

1. Respond promptly to customer emails with clear and accurate information
2. Resolve complaints, process requests, and provide support
3. Maintain detailed records of customer interactions
4. Coordinate with internal teams to ensure issue resolution

Requirements:

• Bachelor’s degree is required
• Strong written English skills
• Previous email or customer support experience (preferred)
• Must be flexible with shifts

Skills:

Communication Skills, Email Campaign Handling, Live Chat Handling,
 

We are hiring a Sindhi-speaking QA Officer for our BPO team. The candidate must have at least 6 months of call center experience, excellent communication skills, and strong attention to detail.

Requirements:

1. Fluent in Sindhi
2. Minimum 6 months of call center experience
3. Graduate (Bachelor’s degree required)
4. Good communication and evaluation skills
5. Basic reporting (Excel) and QA understanding

Skills:

Analytic Reporting, Evaluation Skills, Communication Skills,
 

Are you passionate about training, communication, and empowering teams to perform at their best? Join our growing team as a Trainer.

What You’ll Do:

1. Conduct onboarding, process, and refresher trainings for new and existing agents
2. Work closely with operations and QA teams to address performance gaps
3. Develop engaging training materials aligned with  products and policies
4. Measure training effectiveness and support continuous improvement
5. Prior experience in a BPO training role (preferably telecom/Jazz account)
6. Excellent verbal & written communication skills in Urdu and English
7. Strong presentation and coaching skills

Skills:

Training Development, Team Building, Communication Skills,
 

The Digital Transformation Manager is responsible for leading and executing the organization’s digital transformation strategy, ensuring the integration of innovative technologies to improve business processes, customer experience, and operational efficiency. This role involves collaborating with cross-functional teams to identify digital opportunities, implement cutting-edge solutions, and drive a culture of continuous innovation. Key Responsibilities

Strategy & Leadership:

1. Develop and execute a comprehensive digital transformation roadmap aligned with business goals.
2. Lead cross-functional teams to identify digital opportunities and prioritize initiatives.
3. Champion a culture of innovation, agility, and digital-first thinking across the organization.

Technology Implementation:

• Evaluate and recommend emerging technologies (AI, IoT, Cloud, Automation, Data Analytics, etc.) to enhance business operations.
• Oversee the implementation of digital tools and platforms, ensuring seamless integration with existing systems.
• Partner with IT, cybersecurity, and data teams to ensure secure and scalable digital solutions.

Process Optimization & Innovation:

• Analyze current business processes and identify areas for digital enhancement.
• Drive automation and digitization to improve efficiency, reduce costs, and enhance customer experience.
• Monitor industry trends and competitor strategies to maintain a competitive edge.

Stakeholder Management & Collaboration:

• Work closely with senior leadership to align digital initiatives with business objectives.
• Engage with internal teams (Marketing, Operations, Sales, IT) and external partners (vendors, consultants) to ensure successful adoption of digital solutions.
• Conduct training and change management programs to facilitate smooth digital transitions.

Performance Measurement & Reporting:

• Define KPIs and metrics to track the success of digital transformation projects.
• Provide regular updates to executives on progress, challenges, and ROI of digital initiatives.
• Continuously refine strategies based on data-driven insights and feedback.

Qualifications & Skills:

• Education: 4 Years Bachelor’s or Master’s degree in Business, IT, Computer Science, Engineering, or related field.

Experience:

• 5+ years in digital transformation, IT strategy, or business process improvement.
• Proven track record of leading successful digital projects (e.g., ERP, CRM, AI/ML, RPA).
• Experience in Agile, Lean, or Six Sigma methodologies is a plus.

Technical Skills:

• Strong knowledge of digital technologies (Cloud, AI, IoT, Blockchain, etc.).
• Familiarity with data analytics, cybersecurity, and software development lifecycles.

Soft Skills:

• Excellent leadership, communication, and stakeholder management.
• Strategic thinking, problem-solving, and adaptability in a fast-changing environment.
• Strong project management and change management capabilities.
• Preferred Certifications (Optional)
• Digital Transformation Certification (e.g., MIT, Coursera, Google).
• Project Management (PMP, PRINCE2, Agile/Scrum).
• ITIL, TOGAF, or other relevant frameworks.

Skills:

Cyber Security, iOT, Cloud,
 

The Head of QA/QC is responsible for establishing and maintaining the highest standards of quality across all products and processes. This leadership role oversees both Quality Assurance (process-oriented) and Quality Control (product-oriented) functions to ensure compliance with industry regulations, customer requirements, and continuous improvement initiatives.

Key Responsibilities:

1. Quality Strategy & Leadership:

• Develop and implement the organization's quality management strategy aligned with business objectives
• Lead and mentor the QA/QC team, fostering a culture of quality excellence
• Establish quality KPIs and report to senior management on performance metrics

2. Quality Systems & Compliance:

• Maintain and improve the Quality Management System (QMS) in compliance with ISO 9001, GMP, or other relevant standards
• Ensure adherence to regulatory requirements (FDA, CE, OSHA, etc. as applicable)
• Oversee document control including SOPs, work instructions, and quality manuals

3. Process Improvement:

• Implement Lean/Six Sigma methodologies to reduce defects and improve efficiency
• Lead root cause analysis and corrective/preventive actions (CAPA)
• Drive continuous improvement initiatives across all departments

4. Product Quality Oversight:

• Establish quality control procedures for incoming, in-process, and final inspection
• Manage non-conformance processes including quarantine and disposition
• Oversee testing protocols and laboratory operations (if applicable)

5. Supplier & Customer Quality:

• Manage supplier quality through audits and performance monitoring
• Handle customer quality complaints and warranty claims
• Conduct quality audits (internal, supplier, and customer)
• Qualifications & Requirements Education & Experience
• Bachelor's degree in Engineering, Quality Management, or related technical field
• 10+ years in QA/QC roles with 5+ years in leadership positions
• Experience in [specify industry: manufacturing, pharma, construction, etc.]

Technical Skills:

• Expert knowledge of quality standards (ISO 9001, AS9100, IATF 16949, etc.)
• Proficiency in quality tools (FMEA, SPC, Control Plans, MSA)
• Experience with quality testing equipment and methodologies

Certifications (Preferred):

• Certified Quality Manager (CQM)
• Six Sigma Black Belt
• Lead Auditor certification

Soft Skills:

• Strong leadership and team management abilities
• Excellent problem-solving and decision-making skills
• Effective communication with all organizational levels

Skills:

ISO9001 Auditor, SPC, ISO 9001,
 

Job Summary:

We are seeking a highly skilled and motivated Data Scientist to join our department. In this role, you will work closely with cross-functional teams to analyze large datasets, develop predictive models, and create actionable insights to improve tax compliance, fraud detection, revenue forecasting, and policy decision-making. The ideal candidate will have a strong background in data science, machine learning, and statistical analysis, with a keen interest in applying these skills to the taxation domain.

Key Responsibilities:

1. Analyze large, complex datasets related to taxation, including income, sales, property, and corporate tax data.
2. Develop and implement machine learning models to identify patterns, trends, and anomalies in tax-related data.
3. Build predictive models for tax revenue forecasting, fraud detection, and compliance risk assessment.
4. Collaborate with software engineers to integrate data science solutions into our taxation software products.
5. Design and maintain data pipelines to ensure efficient data collection, cleaning, and processing.
6. Communicate findings and insights to stakeholders through clear visualizations, reports, and presentations.
7. Stay up-to-date with the latest advancements in data science, machine learning, and taxation regulations.
8. Work closely with the product team to identify opportunities for data-driven features and improvements.
9. Ensure data privacy and security standards are maintained in compliance with relevant regulations.
10. Qualifications:
11. Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Mathematics, Economics, or a related field.
12. 3+ years of experience in data science, machine learning, or a related field.
13. Proficiency in programming languages such as Python, R, or SQL.
14. Strong experience with machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and data visualization tools (e.g., Tableau, Power BI).
15. Solid understanding of statistical analysis, predictive modeling, and data mining techniques.
16. Experience working with large datasets and distributed computing tools (e.g., Hadoop, Spark) is a plus.
17. Knowledge of taxation systems, policies, and regulations is highly desirable.
18. Excellent problem-solving skills and the ability to work independently and in a team environment.
19. Strong communication skills, with the ability to explain complex concepts to non-technical stakeholders.

Preferred Qualifications:

• Experience in the taxation or financial services industry.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of natural language processing (NLP) and text analytics.
• Experience with time-series analysis and forecasting techniques.

Skills:

Google, Microsoft Azure, AWS Solution,

We are seeking a Senior Product Manager to own the strategy, development, and scaling of Pakistan’s leading e-invoicing and digital billing platform, ensuring full compliance with FBR regulations (e.g., real-time reporting, POS integration). You will drive innovation in tax automation, lead cross-functional teams, and shape the future of digital tax ecosystems in Pakistan while mentoring junior product talent.

Key Responsibilities:

1. Strategic Leadership & Compliance:

• Define and execute the long-term product vision for PRAL’s e-invoicing platform, aligning with FBR mandates (e.g., QR codes, IRIS integration) and global standards (PEPPOL, UBL).
• Anticipate regulatory shifts (e.g., Sales Tax Act updates) and proactively adapt the product roadmap.
• Lead competitive analysis (e.g., TCS’s solutions) to identify gaps and drive differentiation.

2. Technical Execution & Scalability:

• Architect high-impact features such as:
• Automated tax engines (GST, FED, withholding tax).
• FBR-integrated real-time reporting (POS/IRIS APIs).
• ERP integrations (SAP, Oracle) and multi-tier approval workflows.
• Partner with Engineering to ensure scalable, secure cloud deployments (AWS/Azure) with PKI/encryption.
• Evaluate emerging tech (blockchain, AI/OCR) for fraud detection and process automation.

3. Stakeholder & Ecosystem Management:

• Serve as the primary liaison between FBR, corporate clients, and internal teams to ensure seamless compliance and adoption.
• Design training programs for businesses and tax professionals on e-invoicing best practices.
• Influence senior leadership on investment priorities through data-driven insights.

4. Performance & Innovation:

• Define and track KPIs (API uptime, rejection rates, processing speed) to optimize system efficiency.
• Leverage analytics to reduce errors and enhance UX for businesses and tax authorities.
• Champion Agile/Scrum methodologies to accelerate delivery.

Qualifications Mandatory:

• Education: Bachelor’s/Master’s in Business, IT, Finance, or related field.
• Experience: 6+ years in product management, with 3+ years in fintech, tax software, or SaaS invoicing (FBR/PRA compliance experience preferred).

Technical Expertise:

1. APIs, cloud platforms (AWS/Azure), security protocols (PKI, encryption).
2. Knowledge of ERP integrations (SAP, Oracle) and real-time reporting systems.
3. Regulatory Mastery: Deep understanding of Pakistani tax laws (Sales Tax, Income Tax) and FBR’s digital initiatives (Tajir Dost, POS integration).

Preferred:

• Exposure to OCR, AI-driven automation, or blockchain for invoicing.
• Certification in Agile/Scrum (CSPO) or Product Management (Pragmatic Institute).
• Fluency in Urdu for stakeholder communications.

Soft Skills:

• Leadership: Ability to mentor teams and drive consensus among executives, engineers, and regulators.
• Problem-Solving: Navigate complex compliance challenges with innovative solutions.
• Communication: Exceptional presentation skills (English/Urdu) for FBR workshops and board-level discussions.

Skills:

AWS Solution, OCR, Blockchain Management, Microsoft Azure,
 

We are looking for a Mobile Application Developer to create an app that transitions our key web-based functions, such as attendance tracking, complaint management, CPR verifications, and POS services—into a mobile platform. The ideal candidate will have experience developing mobile apps for Android and iOS and can ensure these features work smoothly on mobile devices.

Key Responsibilities:

1. Build and deploy a mobile app for Android and iOS that integrates our current web-based features.
2. Work with different teams to understand app requirements and ensure the mobile app meets business needs.
3. Connect the app to existing web services and APIs for real-time data synchronization.
4. Test the app to ensure it is reliable, secure, and performs well on various devices.
5. Provide maintenance and updates for the app as needed.

Skills:

App Development, Java Web Server, Mobile Phone App Development,