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Pakistan Single Window

Senior IT Business / System Analyst

Pakistan Single Window

Main Responsibilities:

  1. To confer with Business Application Users in identifying and gathering users’ requirements and developing logical and physical specifications
  2. Create detailed functional requirements and development artifacts such as workflow diagrams, business rules, data mapping spreadsheets, and/or wire-frames
  3. Develop UML diagrams such as Use Case, Activity and Sequence Diagrams
  4. Develop Business Requirement Documents (BRS) & Software Requirement Specifications (SRS)
  5. Get the requirements reviewed and approved by the business users
  6. Act as a liaison between business users and the development team
  7. Coordinate with developers and QA team to explain system requirements
  8. Change management, end user training, UAT for smooth business process transition
  9. Ensure continuous IT services delivery to support day to day business operations
  10. Ensure continuous business process improvement through capturing and analyzing business data
  11. Prepare, monitor and maintain schedule of assigned projects

Required Skill Set:

  • Excellent understanding of SDLC methodologies
  • Experience of UML (use case diagrams, workflow diagrams, sequence diagrams, activity diagrams, etc.) 
  • Have worked with diagramming and graphing tools e.g., Microsoft Vision, Draw IO, Balsamic, etc.
  • Detail oriented, with solid analytic and research skills
  • Excellent verbal and written communication and presentation skills
  • Experience with writing requirements/specifications of technology-related products
  • Must have knowledge of project management, product design trends and good practices
  • Must be able to collaborate effectively within a team environment
  • Have a strong working knowledge of Microsoft Office applications
  • Good knowledge of writing database/SQL queries
  • Candidates possess the knowledge / experience of business processes of supply chain, freight forwarding, 
  • Imports, exports, transit and customs clearance will be given preference

Skills:

SDLC Methodologie, UML, Analytical Skills,
 

Pakistan Single Window

Business Analyst

Pakistan Single Window

Main Responsibilities:

1. Analyze the scope of business requirements and propose IT business solutions. Perform business process re-engineering and implementation of software systems
2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure the system provided meets the long-term business strategies.
3. Create and maintain business requirement documents, process flows, uses cases and user stories for business and development teams.
4. Understand and negotiate the needs and expectations of multiple stakeholders.
5. Candidate should be well versed in gathering data from various sources and be able to correlate related information for various data discoveries and analyses.
6. Ability to catalog and correlate new enhancements with existing product features set and conduct Fit/Gap analysis and impact assessment of the proposed changes.
7. Work with product owners and technical managers to establish development efforts and implementation schedules.
8. Maintain the quality of all documents/data to assure the integrity of the product.
9. Identify and resolve product issues and planning of change requests for future release management.
10. Assist in product assessment, risk identification and analyzing product benefits.
11. Provide regular status and present progress reports to management for self/team-assigned tasks and/or sprint.
12. Assess business processes and system inefficiencies and suggest recommendations for improvement and feature enhancement.
13. Identify ways to increase adoption and customer satisfaction and reduce user complaints.
14. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and subordinates; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
15. Developing strategies and procedures to improve the efficiency and quality of business analyst practices and deliverables.

Required Skill Set:

  • Strong analytical, interpersonal skills and problem-solving abilities to deal with cross-functional team issues.
  • Good understanding of the software development cycle.
  • Proven ability to solve problems creatively.
  • Ability to identify, track and mitigate the technical, functional and integration risks.
  • Self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, management, and support services.
  • Good mentoring and people management skills.
  • Strong follow-up abilities with relevant stakeholders to fulfill any dependent task or supply pending information or documentation.
  • Use of technology to ensure all parties are informed on schedule, progress, issues, and ownership in the project.
  • Experience using Click UP/ JIRA / Atlassian will be preferred.
  • An understanding of the business processes of trade, logistics, supply chain, E-commerce, and financial payments will be an added advantage.
  • Knowledge of Quality Standards in documentation and technology will be an added advantage.

Skills:

Atlassian, Jira, Click up, Business Analysis,
 

Pakistan Single Window

Associate IT Business / System Analyst

Pakistan Single Window

Main Responsibilities:

To confer with Business Application Users in identifying and gathering users’ requirements and develop logical and physical specifications

  1. Create detailed functional requirements and development artifacts such as workflow diagrams, business rules, data mapping spreadsheets, and/or wire-frames
  2. Develop UML diagrams such as Use Case, workflows, Activity and Sequence Diagrams
  3. Develop Business Requirement Document (BRS) & Software Requirement Specifications (SRS)
  4. Act as a liaison between business users and the development team
  5. Change management, end user training, UAT for smooth business process transition

Required Skill Set:

  • Familiar with SDLC methodologies
  • Knowledge of UML (use case diagrams, workflow diagram, sequence diagrams, activity diagrams, etc.) 
  • Have worked with diagramming and graphing tools e.g., Microsoft Vision, Draw IO, Balsamic, etc.
  • Detail-oriented, with solid analytic and research skills
  • Excellent verbal and written communication skills
  • Knowledge/Experience with writing requirements/specifications of technology-related products
  • Basic knowledge of project management, product design trends and good practices
  • Must be able to collaborate effectively within a team environment
  • Have a strong working knowledge of Microsoft Office applications
  • Good knowledge of writing database/SQL queries
  • Candidates possess the knowledge / experience of business processes of supply chain, freight forwarding, 
  • Imports, exports, transit and customs clearance will be given preference.

Skills:

SDLC Command, SQL, SRS,
 

Pakistan Single Window

Senior Business Analyst

Pakistan Single Window

Main Responsibilities:

1. Analyze the scope of business requirements and propose IT business solutions. Perform business process re-engineering and implementation of software systems
2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure the system provided meets the long-term business strategies.
3. Create and maintain business requirement documents, process flows, uses cases and user stories for business and development teams.
4. Understand and negotiate the needs and expectations of multiple stakeholders.
5. Candidate should be well versed in gathering data from various sources and be able to correlate related information for various data discoveries and analysis.
6. Ability to catalog and correlate new enhancements with existing product features set and conduct Fit/Gap analysis and impact assessment of the proposed changes.
7. Work with product owners and technical managers to establish development efforts and implementation schedule.
8. Maintain the quality of all documents/data to assure the integrity of the product.
9. Identify and resolve product issues and planning of change requests for future release management.
10. Assist in product assessment, risk identification and analyzing product benefits.
11. Provide regular status and present progress reports to management for self/team assigned tasks and/or sprint.
12. Assess business processes and system inefficiencies and suggest recommendations for improvement and feature enhancement.
13. Identify ways to increase adoption and customer satisfaction and reduce user complaints.
14. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and subordinates; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
15. Developing strategies and procedures to improve the efficiency and quality of business analyst practices and deliverables.

Required Skill Set:

  • Strong analytical, interpersonal skills and problem-solving abilities to deal with cross-functional team issues.
  • Good understanding of the software development cycle.
  • Proven ability to solve problems creatively.
  • Ability to identify, track and mitigate the technical, functional and integration risks.
  • Self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, management, and support services.
  • Good mentoring and people management skills.
  • Strong follow-up abilities with relevant stakeholders to fulfill any dependent task or supply pending information or documentation.
  • Use of technology to ensure all parties are informed on schedule, progress, issues, and ownership in the project.
  • Experience using Click UP/ JIRA / Atlassian will be preferred.
  • An understanding of the business processes of trade, logistics, supply chain, E-commerce, and financial payments will be an added advantage.
  • Knowledge of Quality Standards in documentation and technology will be an added advantage.

Skills:

Atlassian, Jira, Click up, Business Analysis,
 

Pakistan Single Window

Staff Business Analyst

Pakistan Single Window

1. Analyze the scope of business requirements and propose IT business solutions. Perform business process re-engineering and implementation of software systems.
2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure the system provided meets the long-term business strategies; eager to learn new domain and business.
3. Create and maintain business requirement documents, process flows, uses cases and user stories for business and development teams.
4. Understand and negotiate the needs and expectations of multiple stakeholders.
5. Candidate should be well versed in gathering data from various sources and be able to correlate related information for various data discoveries and analysis.
6. Ability to catalog and correlate new enhancements with existing product features set and conduct Fit/Gap analysis and impact assessment of the proposed changes.
7. Work with product owners and technical managers to establish development efforts and implementation schedule.
8. Conduct user acceptance testing-UAT, demos and provide support for system testing.
9. Identify and resolve product issues and planning of change requests for future release management.
10. Assist in product assessment, risk identification and analyzing product benefits.
11. Provide regular status and present progress reports to management for self/team assigned tasks and/or sprint.
12. Assess business processes and system inefficiencies and suggest recommendations for improvement and feature enhancement.
13. Identify ways to increase adoption and customer satisfaction and reduce user complaints.
14. Being a Team lead, provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and subordinates; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
15. Design strategies and procedures to improve the efficiency and quality of business analyst practices and deliverables.
16. Maintain the quality of all documents/data to assure the integrity of the application.

Skills:

Atlassian Jira, Jira, DoubleClick, High Quality Standards, Analytical Skills, Interpersonal Leadership,
 

Pakistan Single Window

Staff Business Analyst - Fintech

Pakistan Single Window
  • Collaborate with stakeholders to gather and analyze business requirements related to fintech solutions, including digital wallets, payment platforms, payment reconciliations and SSL switch integrations.
  • Translate business requirements into technical specifications, including functional and non-functional requirements, for various fintech components.
  • Work closely with cross-functional teams, including developers, designers, and QA engineers, to ensure alignment between business needs and technical solutions.
  • Conduct feasibility studies and impact analysis to assess the viability of proposed fintech solutions.
  • Create detailed documentation, such as user stories, use cases, and process flows, to support the development and implementation of fintech solutions.
  • Participate in the design and development of fintech features, providing input on architecture, data models, and system integrations.
  • Collaborate with product managers to prioritize feature development and ensure alignment with overall product roadmap for fintech initiatives.
  • Perform gap analysis to identify areas for improvement in existing processes and systems within the fintech domain.
  • Support testing efforts by providing guidance on test scenarios, test cases, and acceptance criteria for fintech solutions.
  • Assist in troubleshooting and resolving technical issues related to fintech solutions during development and post-implementation phases.
  • Stay updated on industry trends and best practices related to fintech technologies, including digital wallets, payment platforms, and SSL switch integrations.

Skills:

Project Coordination, Agile Project Management, Business Analysis,
 

Pakistan Single Window

Risk Manager IRMS

Pakistan Single Window
  1. Plan, manage, and supervise all activities related to IRMS operations, maintenance, and upgradation.
  2. Effectively coordinate, collaborate, and communicate with all stakeholders for smooth, efficient and result oriented IRMS operations.
  3. Work with subject matter experts to identify potential risks across various trade aspects, including customs fraud, security threats, regulatory compliances, trade finance irregularities, and data privacy concerns.
  4. Analyze market intelligence communicated by stakeholders, internal and external data to assess the likelihood and impact of identified risks.
  5. Develop and implement risk scoring models to prioritize and categorize risks effectively; and align the same with the criterion approved by the PSW Governing Council.
  6. Propose and implement effective risk mitigation strategies, including enhanced data analysis, technological innovation, targeted inspections, regulatory collaboration, and awareness campaigns.
  7. Develop and maintain standard operating procedures (SOPs) for all activities.
  8. Collaborate with internal and external stakeholders to ensure coordinated and effective risk management practices.
  9. Provide input and feedback on the continuous development and improvement of the IRMS functionalities.
  10. Identify opportunities for integrating new technologies and data sources to enhance risk detection and mitigation capabilities.
  11. Monitor system performance and report on key risk metrics to senior management.
  12. Responsible for continuously evaluating the effectiveness of the IRMS in identifying and mitigating risks. This includes analyzing trends and patterns in identified risks, system performance data, and feedback from stakeholders.
  13. Prepare timebound plans for efficient implementation of all approved tasks.
  14. Identify areas for improvement in the IRMS, such as enhancing risk detection capabilities, optimizing data processing, and refining scoring models.
  15. Propose and implement updates to the IRMS functionalities, algorithms, and data sources to address identified improvement areas. This may involve collaborating with subject matter experts, IT developers and data analysts.
  16. Monitor the effectiveness of implemented updates and adapt to the approach as needed, ensuring continuous improvement of the IRMS.
  17. Stay abreast of emerging data analysis tools and technologies relevant to risk management and propose their integration into the IRMS to enhance its capabilities.
  18. Ensure the IRMS operates in accordance with relevant national and international regulatory frameworks.
  19. Prepare comprehensive risk reports for senior management and relevant stakeholders.
  20. Conduct periodic reviews and audits of the IRMS effectiveness.
  21. Publish periodical reports as per approved frequency and formats.

Skills:

Large Scale Data Analysis, Mitigation Strategies, Risk Management and Planning, Trade Regulations,
 

Pakistan Single Window

Software Architect

Pakistan Single Window

Design and develop Software Architecture and applications as per specification by following the guidelines and best practices.

  1. Maintain and support software applications in different stages.
  2. R&D to explore new technologies and trends.
  3. Experience of distributed systems, RESTful APIs, and message brokers (e.g., RabbitMQ, Kafka).
  4. Develop REST & GraphQL APIs.
  5. Experience with API gateways, load balancers, and service discovery mechanisms.
  6. Collaborate with Data architect to design data architecture solutions. Participate in design discussions, providing insights and suggestions using data principles.
  7. Assist in designing and implementing efficient data integration workflows. Contribute to developing processes and scripts, ensuring data is securely transformed.
  8. Work alongside database administrators and developers to optimize data retrieval and query performance. Assist in identifying and resolving performance bottlenecks by suggesting indexing strategies or query-tuning techniques.
  9. Develop easy-to-use data structures for efficient dataset access and organization. Collaborate with Business analysts and project managers to understand ad-hoc analysis requirements and recommend available data.
  10. Conducting data analysis if needed, integrating data with other applications, developing data visualizations, and troubleshooting data problems.
  11. Ensure the quality of code through guidelines and unit testing.
  12. Participate in code reviews, provide constructive feedback and mentor junior developers.
  13. Participate in scrum meetings to ensure the delivery as per plan, and contribute with the Project Manager for release planning.
  14. Cross-Functional Collaboration.
  15. Continuous Improvement and Innovation, good knowledge of Emerging Technology.

Skills:

Micro Services Architecture, MVC, Design Patterns, OOAD, React JS, .Net, Data Structures Command,
 

Pakistan Single Window

Social Media Specialist

Pakistan Single Window

Pakistan Single Window (PSW) is looking for a dynamic individual responsible for creating and administering content on all social media platforms, such as LinkedIn, Facebook, Instagram, Twitter and TikTok, to build an audience and ensure customer engagement. The Specialist will also monitor site metrics, respond to reader comments, and oversee creative design. This position will require you to promote the brand, service, and product to the associated audiences on social media. Your goal will be to create a new following for market and brand awareness, for which you will need to have the strategic sense required to build or optimize social media strategy. It is also essential that you are aware of social trends and can conduct a thorough media analysis. You will work with our marketing team to help develop brand awareness about our company through social media.

Responsibilities:

Planning:

  1. Conceptualize, optimize and execute a social media strategy for PSW that aligns with the company’s overall communications objectives
  2. Use data to analyze what’s working, what’s not, and reinforce or refocus key messages accordingly
  3. Help convert our brand fans into loyal customers with engaging, responsive, responsible, surprising, and captivating social media interactions
  4. Work with the Communications Manager to create and maintain social media content calendar and manage social media spending/boosting plan
  5. Understand the targeted audience for each social channel and create tailored and persuasive content that strikes a chord with the intended audience
  6. Analyze data and sentiment metrics to create a better understanding of the target audience and other stakeholders
  7. Extract insights and make data-driven recommendations   
  8. Stay ahead of the curve by keeping up with the latest social media trends, emerging platforms, and best practices

Creative:

  • Write long- and short-form social media messages that attract new users and engage current users
  • Keep social media platforms up to date with high-quality content assets that elevate our social media presence
  • Assess new platforms to reach a broader market
  • Develop and launch organic and paid campaigns to build PSW’s following and engagement

Technical:

  • Leverage social media marketing tools such as Buffer, HubSpot or Hootsuite for scheduling, monitoring, listening and analysis
  • Use Canva or Adobe Creative Suite to create static and animated visual assets for social media

General:

  • Collaborate and coordinate with internal teams to ensure promotion of all PSW-related products, modules, and other updates or events.
  • Other relevant tasks assigned by the Communication Manager

Qualifications, Experience & Technical Competencies: 

  1. Bachelors in Communications, Marketing, Business, New Media, or Public Relations
  2. Proven working experience in Social Media Marketing or as a Digital Media Specialist
  3. Demonstrable social networking experience and social analytics tools knowledge
  4. Positive attitude, detail and customer-oriented with good multitasking and organizational ability
  5. Excellent communication skills in English (level C1 and above), and Urdu, with the ability to communicate effectively
  6. Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
  7. Strong creative thinking, problem-solving abilities, and an eye for visual aesthetics to curate compelling social media posts
  8. Knowledge of online marketing and a good understanding of major marketing channels

Skills:

Canva, Digital Media Management, Corporate Social Media Coordination,
 

Pakistan Single Window

Communication Officer

Pakistan Single Window

Job Requirement:

This is a multi-faceted role where you will support the execution of PSW’s communications strategy and campaigns. Besides having a knack for content creation and branding, you will also provide support on communications initiatives by ensuring effective coordination and documentation across campaigns. The incumbent will ensure consistent branding and provide communications support pertaining to methods, materials and channels.

Responsibilities:

Content Development:

  1. Produce well-researched content for publication online and in print, on industry-related topics (combining online sources, interviews and studies)
  2. Develop related high-quality content for multiple print and digital platforms, such as websites, email marketing, product descriptions, videos, and blogs
  3. Follow an editorial calendar for communications content development, collaborating with other members of the communication team to ensure timely delivery of materials
  4. Proofread content for errors, inconsistencies and polishing existing content to improve readability
  5. Work with the Communications team to ensure high quality communication products – such success stories, photos, videos, annual reports, newsletters, blogs, etc.

Media Engagement:

  • Provide event coordination and support to the Deputy Communications Manager (invitations, venue/vendor liaison, on-site coordination, post-event report)
  • Support in design and coordination of media visits
  • Support media outreach activity
  • Any other work assigned by the Deputy Communications Manager

Coordination and Support:

  1. Support in developing and regularly updating the PSW website
  2. Coordinate with internal PSW departments to ensure high quality communication products – such as rollout updates, photos, annual reports, newsletters, blogs, videos etc.
  3. As required, support with the development and execution of special communications initiatives including PSW webinars and podcast
  4. Track and document sessions and campaign activities with record sheets, detailed notes, photos, videos & any other means deemed appropriate.
  5. Efficient and timely coordination with other departments (finance, procurement etc.) to ensure internal SOPs are followed to the letter and there are no delays/hindrances in the smooth working of the Marketing and Communications department

Qualifications and Education:

  • Bachelor's degree in communications, marketing, English, journalism, or related field.
  • Excellent written and verbal communication skills in Urdu and English.
  • Proven content writing or copywriting experience.
  • Working knowledge of content management systems.
  • Working knowledge of design tools such as Canva, Photoshop etc.
  • Proficient in all Microsoft Office applications.
  • The ability to work in a fast-paced environment.
  • The ability to handle multiple projects concurrently.

Skills:

Adobe Photoshop, Canva, Quality Control Knitting,
 

Pakistan Single Window

Podcast Host

Pakistan Single Window

PURPOSE OF THIS ASSIGNMENT:

PSW Marketing & Communications seeks to engage a professional and skilled Podcast Host on a short-term contract under the overall responsibility and direct supervision of the HOD Marketing and Communications. The main purpose of this role is to enhance awareness of, and engagement with PSW through a series of informative and engaging podcasts under the name of Trade Talks. The host will present these podcasts and actively provide input for planning.

BACKGROUND:

The Pakistan Single Window is an integrated digital platform that allows parties involved in trade and transport to lodge standardized information and documents with a single-entry point to fulfill all import, export, and transit-related regulatory requirements. It aims at reducing the time and cost of doing business by digitalizing Pakistan’s cross-border trade and eliminating paper-based manual processes. The PWSC, a public sector company incorporated under section 42 of the Companies Act, 2017 by Pakistan Customs, has been notified as the ‘operating entity’ of the PSW system by the Federal Government under the provisions of the Pakistan Single Window Act, 2021.

To create greater buy-in and widespread voluntary adoption among various stakeholders, and the private sector in particular, the PSW communication strategy employs an integrated communications approach to unify marketing communication elements, such as public relations, social media, audience analytics, business development principles, advertising, and promotion into a brand identity that remains consistent across distinct media channels to reach target audiences and ensure mass adoption of the services provided through PSW.

SCOPE OF WORK:

The Marketing & Communications Department seeks to promote the core work and services of PSW through social media. In this regard, we are looking to engage a professional and skilled Podcast Host to present and moderate a series of informative and engaging podcasts in support of PSW’s integrated marketing and communications strategy. The podcast host will play a crucial role in presenting the content in an engaging and accessible manner to a wide range of audiences, including importers, exporters, government officials, and trade professionals.

Under the supervision of HOD Communications, the specific roles and responsibilities of the Podcast Host are:

Planning and Research:

  1. Research and analysis to develop an insightful and strategic understanding of PSW’s core work and services, key messages and target audiences
  2. Develop an understanding of topics related to trade facilitation, import/export procedures, and the role of the Pakistan Single Window
  3. Collaborate with the PSW Marketing and Communications team to understand the key messages and objectives of each podcast episode
  4. Assist with script development for each episode, ensuring clarity, accuracy, and alignment with overarching communications objectives

Hosting:

  • Host Trade Talks podcast episodes, creating a welcoming and conversational atmosphere
  • Conduct Trade Talks podcast interviews with subject matter experts, industry leaders, and stakeholders in an insightful manner
  • Moderate interviews and conversations to highlight PSW’s core work and services and/or key messages in a smart and subtle manner
  • Appear in content created for the promotion of each episode

Communication and Collaboration:

  1. Maintain regular and effective communication with the PSW team to align on podcast topics, guest speakers, and podcast schedules
  2. Collaborate with the PSW team to ensure accuracy and consistency of the content presented
  3. Seek feedback and incorporate suggestions provided by the PSW team to improve the quality and relevance of the podcast
  4. Note: All tasks/work done by the Podcast Host are dependent on the discussion and approval of the Communications team and HOD Marketing and Communications.

DELIVERABLES & ASSIGNED DUTIES:

1.Captivating and dynamic hosting for each podcast episode
2. Adherence to the agreed-upon schedule for timely delivery of episodes (at least, but not limited to one per month)
3. Regular communication and collaboration with the PSW Marketing and Communications team
4. Assistance in the development of the podcast script

LOCATION AND SCHEDULE:

For the foreseeable length of this agreement, the podcast will be recorded once a month in Islamabad, Pakistan. The frequency may increase and any changes to this will be communicated well in advance by the PSW team.

REQUIRED SKILLS AND QUALIFICATIONS:

Substantial
Excellent oral communication skills, captivating on-air presence and interviewing skills
Creativity in presenting information in an entertaining and informative manner
Ability to give actionable recommendations
Creativity in presenting information in an engaging and entertaining manner
Familiarity with trade facilitation, import/export procedures, and the concept of single window platforms will be an added advantage
Ability to work collaboratively and adapt to feedback and suggestions

EXPERIENCE:

  • Relevant field experience experience in hosting broadcast shows, with a proven track record of successful programs

Skills:

Critical Thinking, Active Listening, Outstanding Time Management,
 

Pakistan Single Window

Principal Database Developer

Pakistan Single Window

Duties & Responsibilities:

Design database systems:

Database Developers’ main responsibility is to analyze the needs of an organization and produce an effective database system according to their needs and specifications. This includes collecting data, analyzing the data, designing algorithms, drawing flowcharts and implementing code for the logic developed through the algorithms and flowcharts.

Test databases:

  • A database developer must be able to run performance testing procedures to ensure the proper operations of a database and to ensure that it’s error-free. If any errors are thrown when the code runs, they need to be corrected and the code needs to be re-tested. This involves troubleshooting any potential problems, creating and submitting test reports and database improvement.

Develop database documentation:

  • As a database is developed, the database developer must write documentation about the system and put together an operational manual. The documentation must include information regarding changes or improvements to the database as they are implemented.

Work with the front-end development team:

  • Once the databases are ready, and the front-end development is complete, a database developer must work with the front-end development team to integrate the modules together. Once this is done, the integrated code must again be tested and any errors must be fixed.

Qualification, Experience & Technical Competencies:

  1. Minimum Bachelors (4 year) (HEC recognized) degree in Software Engineering, Computer Engineering.
  2. At least 7+ years of experience in database design, development, and performance tuning.
  3. Microsoft SQL Server
  4. Visual Studio
  5. Microsoft SQL
  6. GIT, TFS
  7. SQL Tools (Query Analyzer, Query Execution Plan, Profiler, Analytics)
  8. SQL Server Database Diagram
  9. Writing Queries
  10. Database Analyzing
  11. Root Cause Analysis
  12. Query Optimization
  13. Online Indexing
  14. Database Tunning
  15. Database Programming
  16. Quality Assurance Testing
  17. Code Reviews
  18. Debugging and Trouble Shooting
  19. Strong Interpersonal and Communication skills

Remarks:

Created Databases, Tables, Indexes, Stored Procedures, Views, database management policies and Constraints, Defaults, Rules, Functions, Triggers and Dynamic SQL queries.
Performance tuning by analyzing execution plans, creating, and maintaining indexes and working with front-end development team.
Analyze and deploy scripts and packages in test/productions from different developers.

Skills:

Database Design, SQL Queries, Database Development,
 

Pakistan Single Window

Principal Database Administrator

Pakistan Single Window

Main Responsibilities:

  1. Install, configure and manage SQL Server 2019 Databases ensuring optimum performance.
  2. Design, implement and manage processes to ensure availability and integrity of the data stored in databases
  3. Ensure Databases are being properly backed up as per company policy and ensure backup integrity
  4. Implement disaster recovery strategies to meet business\'s Recovery Point Objectives (RPO), Recovery Time Objectives (RTO)
  5. Set up and monitor DB performance, troubleshoot issues; implement and enforce DB access controls
  6. Manage multiple high-availability SQL Server 2019 failover clusters and Always-On Availability Groups
  7. Setup and manage Replication among different databases/sites
  8. Patch SQL Server installations in accordance with patch management processes
  9. Be available 24/7 to provide technical assistance, in support to critical business operations

Required Skill set:

  • Implementation and management experience in SQL Server High Availability and Disaster recovery solutions; including clustering, Availability groups and Replication.
  • Experience with database security design and Database automation.
  • Well versed in SQL Server Performance tuning & troubleshooting using DMVS, Extended Events, Profiling, Wait Statistics etc.
  • Good understanding of the database underlying infrastructure such as Storage, Networking components and Server Hardware
  • Experience in setting up and managing SSIS/SSRS
  • Self-motivated, quick learner and a responsive team player with ability to work under pressure, and deliver quality outcomes 
  • Write clear, concise, and well-organized technical documentation to maintain standards and procedures
  • Excellent written/oral communication, presentation, and interpersonal skills

Skills:

Database Management, DMVS, SQL,
 

Pakistan Single Window

Senior SQA Analyst I / Senior SQA Analyst II / Senior SQA Analyst III

Pakistan Single Window

Main Responsibilities:

  1. Ensure good quality standards for product delivery and their compliance with user requirements
  2. Evaluate and test software applications according to business and functional requirements
  3. Provide feedback and recommendations to developers on software usability and functionality
  4. Document test results, create/update requirements and test plan documentation as needed
  5. Ensure testing is on schedule and in line with the processes
  6. Communicating with team members to streamline the execution of test cases, test plans, and processes with them
  7. Good database testing concepts
  8. To design and develop test suites for software functional and performance testing

Required Skill Set:

  • In-depth knowledge of automation testing, automation test scripts, framework design, and implementation (Selenium, TestNG)
  • Ability to write test cases, test scripts, test scenarios, and testing procedures (Unit, BAT, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
  • Experience in cross-platform/cross-browser testing
  • Experience in Performance Testing (LoadRunner, JMeter, etc.)
  • Understanding of software testing principles, standards, and test cycles
  • Knowledge of existing QA best practices and methodologies to design, implement and automate processes
  • Understanding and hands-on testing experience of REST & SOAP APIs (POSTMAN, SOAPUI)
  • Self-motivated, quick learner and a responsive team player.
  • Excellent written/oral communication, presentation, and interpersonal skills.
  • Ability to work under pressure, within agreed targets and timescales, and deliver quality outcomes.

Skills:

Bug Tracking, Microsoft SQL, JMeter, Selenium Testing, Quality Assurance, Automation Testing,
 

Pakistan Single Window

Lead SQA Engineer

Pakistan Single Window
  1. Experience and proficiency in manual/ automated testing, approaches/techniques, and concepts.
  2. Ensure good quality standards for product delivery and their compliance with user requirements.
  3. Evaluate and test software applications according to business and functional requirements.
  4. Provide feedback and recommendations to developers on software usability and functionality.
  5. Document test results, create/update requirements and test plan documentation as needed .
  6. Ensure testing is on schedule and in-line with the processes.
  7. Communicating with team members to streamline the execution of test cases, test plans and processes with them.
  8. Good database testing concepts.
  9. To design and develop test suites for software functional and performance testing.

Required Skill Set: 

  • Experience of automation testing, automation test scripts, framework design, and implementation (Selenium, TestNG).
  • Ability to write test cases, test scripts, test scenarios, and testing procedures (Unit, BAT, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity) .
  • Experience in cross-platform/cross-browser testing.
  • Experience in Performance Testing (LoadRunner, JMeter, etc.).
  • Understanding of software testing principles, standards, and test cycles.
  • Knowledge of existing QA best practices and methodologies to design, implement and automate processes.
  • Understanding and hands-on testing experience of REST & SOAP APls (POSTMAN, SoAPUI).
  • Self-motivated, quick learner and a responsive team player.
  • Excellent written/oral communication, presentation, and interpersonal skills.
  • Ability to work under pressure, within agreed targets and timescales and deliver quality outcomes.
  • WeBoc Project.

Qualification & Experience:

  • Minimum Bachelors (4 year) (HEC recognized) degree in Software Engineering, Computer Science/Engineering or related field.
  • 6-9 years of work experience as an SQA engineer in a similar role.

Skills:

JMeter, Selenium, SQA Team Test,
 

Pakistan Single Window

Manager SQA

Pakistan Single Window

Lead and manage a team of software testers responsible for ensuring the quality of our software products:

  1. Develop and maintain the overall testing strategy and approach.
  2. Collaborate with cross-functional teams to ensure that software products meet business and functional requirements.
  3. Develop and implement testing processes and procedures to ensure that all software products are thoroughly tested prior to release.
  4. Writing Testcases in details using SRS and BRS.
  5. Participate in UAT and make sure the customer is satisfied with the QA results, transparent to Management and customer using detailed reporting.

Own and manage the creation, execution, and maintenance of test cases, test scripts, test scenarios, and testing procedures:

  • Communicate with team members to streamline the execution of test cases, test plans, and processes.
  • Document test results and create/update requirements and test plan documentation as needed.
  • Own testing schedule and align the team with the processes, including release schedule.
  • Mentor and develop team members to enhance their technical and professional skills.
  • Provide feedback and recommendations to developers on software usability and functionality.
  • Developing and implementing a testing framework for the company’s software products.
  • Collaborating with the Enterprise Quality Assurance department to enhance the quality of software testing processes.
  • Evaluate and recommend new testing tools and methodologies to improve the efficiency and effectiveness of the testing process.

Skills:

JMeter, Load Runner, Automated Testing, Software Quality Assurance, Communication Skills,
 

Pakistan Single Window

Software Engineer - DevOps

Pakistan Single Window

Main Responsibilities:

  1. Deploy updates and fixes, and provide Level 2 technical support
  2. Administration of GIT and familiar windows server.
  3. Logs software to integrate with internal back-end systems
  4. Perform root cause analysis of production errors and resolve technical issues
  5. Develop scripts to automate visualization
  6. Design procedures for system troubleshooting and maintenance

Required Skill Set:

  • Previous working experience as a DevOps Engineer for (2) years
  • Bachelor\'s degree in Computer Science, Software engineering, or a similar relevant degree
  • Working experience and knowledge of Docker, Kubernetes
  • Good knowledge of Linux systems such as CentOS, RedHat, Ubuntu
  • Scripting or programming skills for automating tasks (Python, Shell)
  • Experience with monitoring stacks like ELK, EFK, Wazuh, Grafana/ Prometheus.
  • Knowledge and experience with Software Version Control systems: GIT, SVN, etc.
  • Knowledge and experience with CI/CD tools: Jenkins, Gitlab, and/or Travis CI, Circle CI, etc
  • Familiarity with networking architecture (e.g Load Balancing, TCP/IP, Routing)
  • Strong problem-solving and communication skills.
  • Experience in working with DevOps and Agile methodologies.
  • Knowledge and experience with Software Version Control systems: GIT, SVN, etc.
  • Knowledge and experience with CI/CD tools: Jenkins, Gitlab, and/or Travis CI, etc
  • Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns.
  • Self-motivated, quick learner, and a responsive team player with the ability to work under pressure and deliver quality outcomes.

Skills:

Docker, Git, Linux, SQL Server, .Net Core,
 

Pakistan Single Window

Network Engineer

Pakistan Single Window

Main Responsibilities:

  1. Maximizing network performance through ongoing monitoring and troubleshooting
  2. Plan, implement and monitor computer networks
  3. Understand the technical demands of the business
  4. Implementation, administration, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
  5. Timely manage network monitoring system
  6. Configuration of network devices and services like routers, switches, firewalls, NMS, and backups.
  7. Arranging scheduled upgrades
  8. Reporting network status to key stakeholders

Required Skill Set:

  • Proven experience and knowledge of different Networking Application/Solutions/NMS.
  • Proven experience and success with LAN, WAN, and WLAN design and implementation.
  • Proven experience with network capacity planning, network security principles, and general network management best practices.
  • Expert knowledge of core routing and switching design principles, best practices, and related technologies.
  • Experience in implementing and managing voice over IP (VoIP) systems desired.
  • Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, VPN, remote access, DNS, BGP, OSPF, EIGRP, VLAN and QoS.
  • Experience designing, implementing, managing, and supporting enterprise level IP networks that include support of a heterogeneous distributed desktop computing environment.
  • Excellent hardware troubleshooting experience.
  • Extensive application support experience with network monitoring and analysis software,
  • Competence with testing tools and procedures for voice and data circuits
  • Ability to create accurate network diagrams and documentation for design and planning network communication systems.
  • Dependable and flexible when necessary
  • A self-starter able to work independently but comfortable working in a team environment.
  • Good analytical and problem-solving skills.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Skills:

WLAN, WAN, LAN, Networking Application, NMS,
 

Pakistan Single Window

Associate Database Administrator

Pakistan Single Window

Main Responsibilities:

  1. Install, configure, and manage SQL Server 2019 Databases ensuring optimum performance.
  2. Design, implement and manage processes to ensure availability and integrity of the data stored in databases
  3. Ensure Databases are being properly backed up as per company policy and ensure backup integrity
  4. Monitor DB performance, troubleshoot issues; implement and enforce DB access controls
  5. Understanding of high-availability SQL Server 2019 failover clusters and Always-On Availability Groups
  6. Setup and manage Replication among different databases/sites
  7. Be available 24/7 to provide technical assistance, in support to critical business operations

Required Skill set:

  • Implementation and management experience in SQL Server High Availability and Disaster recovery solutions; including clustering, Availability groups and Replication
  • Experience with database security design and Database automation
  • Good understanding of SQL Server Performance tuning & troubleshooting using DMVs, Extended Events, Profiling, Wait Statistics etc.
  • Good understanding of the database underlying infrastructure such as Storage, Networking components and Server Hardware
  • Some Understanding of SSIS/SSRS
  • Self-motivated, quick learner and a responsive team player with ability to work under pressure, and deliver quality outcomes
  • Write clear, concise, and well-organized technical documentation to maintain standards and procedures

Skills:

Database Replication, CVs Screening, Database Applications,
 

Pakistan Single Window

System Associate

Pakistan Single Window

Main Responsibilities:

System Support

• keeping all IT systems running smoothly and ensuring users get the maximum benefit from them
• Install and configure computer hardware operating systems, software, and applications
• Administration of all IT peripherals
• Installation of Printer, scanner, and other ICT peripherals
• User administration over Domain Controller
• Configuration of user profile and Office 365 configuration
• Assessing the new IT requirements and Procuring Equipment
• L1 and L2 support for all IT users
• Create, Update, and maintain all IT asset inventory documentation
• Installation and managing the centralize End point security software Anti Virus
• Support and troubleshoot all IT-related issues and escalate to vendors as required
• Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings.

Network Support:

• Configuration, troubleshooting, and maintaining all Network Equipment
• Keeping up-to-date network Diagram of office
• Monitoring of the Network to determine bandwidth consumption and outage.
• Troubleshoot network problems, diagnosing and solving hardware or configuration faults
• Responsible for ensuring network connectivity throughout a company’s LAN/WAN infrastructure with technical considerations.
• Installation and support of LANs, WANs, network segments, Internet, and intranet systems.
• Managing multiple WAN Links to provide maximum uptime of internet.
• Installation and configuration of Wireless network.
• Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online

Qualifications, Experience and Skills:

• Bachelors (Engineering/ICT preferred)
• Certification in Microsoft Technologies and Networks CCNA will be a plus point

Skills:

CCNA, Procurement, Computer Hardware Installation,
 

Pakistan Single Window

IS Risk Assessment Specialist

Pakistan Single Window

Conducting comprehensive risk assessments of the organization's information systems, networks, applications, and infrastructure to identify potential security vulnerabilities and threats, with a particular emphasis on simulating real-world attack scenarios through VAPT and Red Teaming exercises.

  1. Performing vulnerability assessments and penetration tests on IT systems, applications, and network infrastructure to identify security weaknesses and potential entry points for attackers.
  2. Planning, coordinating, and executing offensive security engagements, including Red Team exercises, to assess the effectiveness of existing security controls and incident response procedures.
  3. Analyzing the results of VAPT and Red Teaming assessments to prioritize and remediate identified vulnerabilities and security gaps, working closely with IT teams and stakeholders to implement appropriate risk mitigation measures.
  4. Conduct code reviews to identify security vulnerabilities, coding errors, and insecure practices in software applications, libraries, and scripts, and provide recommendations for remediation.
  5. Developing and maintaining VAPT and Red Teaming methodologies, tools, and techniques to ensure the ongoing effectiveness and relevance of offensive security testing activities.
  6. Stay current with the latest trends and developments in vulnerability assessment, penetration testing, offensive security techniques, code review methodologies, tools, and technologies, and continuously enhance skills through training.
  7. Providing guidance and recommendations to enhance the organization's security posture based on the findings of VAPT and Red Teaming assessments, including actionable remediation strategies and risk management measures.
  8. Collaborating with cross-functional teams to integrate offensive security practices into the organization's overall risk management framework and security governance processes.
  9. Monitoring industry trends and emerging threats related to VAPT and Red Teaming, and incorporating best practices and lessons learned to continuously improve offensive security capabilities.
  10. Participating in incident response activities and security incident simulations to validate incident detection and response capabilities and refine incident handling procedures.
  11. Contributing to the development and maintenance of policies, standards, and procedures related to VAPT, Red Teaming, and offensive security testing, ensuring alignment with industry guidelines and compliance requirements.
  12. Any other related duty assigned by the HOD Information Security.

Skills:

IP Networking Knowledge, Network Security Administration, CISA,
 

Pakistan Single Window

Senior Project Manager

Pakistan Single Window

Main Responsibilities:

  1. The primary responsibility of the Senior Project Manager is to enhance Directorate of Reform & Automation’s capability to deliver WeBOC projects by maturing the DTO (Digital Transformation Services) and creating a delivery focal point for project information, progress and expertise. The required tasks may include:
  2. Lead on all WeBOC’s Programs/Projects w.r.t planning, coordination, collaboration, and monitoring of activities and support alignment of various activities against holistic strategic drivers promoting commonality of approach, process, and documentation.
  3. Prioritize projects and change requests in close consultation with the Directorate of Reforms & Automation and communicate the priorities to the WebOC development team.
  4. Ensure that deliverables, objectives, and outcomes of the project(s) are achieved as specified, within agreed timelines, as per agreed quality standards
  5. Lead project meetings and facilitate workshops as required, producing & presenting written and oral reports/management information to Senior Management and other stakeholders as appropriate.
  6. Identify, document, analyze and, if required, challenge internal & external customer requirements, ensuring the project meets business needs / strategic aims
  7. Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks & issues as required.
  8. Closely monitor project progress, performance, and quality, including evaluation and benefits realization. Develop / implement tools for effective project management and reporting.
  9. Monitor and report progress against plans through regular reviews and maintain close contact with all stakeholders for tracking project implementation, and identification of implementation gaps if any.
  10. Lead and provide guidance to Project Managers for the delivery of projects/programs on time, within scope and on budget.
  11. Develop, implement, and govern Trade Reform Program Management processes, dashboards, templates, policies, and metrics.
  12. Monitor compliance with project policies and standards.
  13. Interface with executives to define project priorities, implementation opportunities, and challenges and communicate project risks and opportunities.
  14. Serve as the PSW point of contact with the Directorate of Reforms & Automation, Customs, Federal Board of Revenue on all WeBOC related issues.
  15. Provide project management support to the WeBOC transformation team being established by PSW for WeBOC upgradation.
  16. Manage own continuous professional development, internal collaborations and external networks, to contribute to service quality, research excellence and innovation.

Required Skill Set:

  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
  • Understanding of business processes of cross border trade will be an added advantage.
  • Exceptional knowledge of Agile/Scrum/Lean principles and practices.
  • Strong knowledge of SDLC principles and practices.
  • Experience using Click UP/ JIRA / Zoho /Atlassian/ Slack workflow will be preferred.
  • Experience in a program or project office environment including familiarity with best practice program and project governance. 
  • Candidates with PMP or PgMP certification shall be preferred.
  • Experience in strategic alignment, request prioritization and benefit management.
  • Experience in people and performance management.
  • Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed to support the strategic goals.
  • Delivering high-profile, approved business transformation projects.

Skills:

Slack Workflow, Microsoft Power BI, Jira, Click up, Coordination Skills,
 

Pakistan Single Window

Assistant Manager Talent Acquisition / Engagement

Pakistan Single Window

Main Responsibilities:

Talent Acquisition:

  1. Collaborate with respective department heads & hiring managers to understand their staffing needs and create job descriptions.
  2. Source candidates through various channels such as job boards, social media, networking, and referrals.
  3. Review resumes, conduct interviews, and assess candidates'qualifications and fit for the organization.
  4. Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
  5. Coordinate and participate in recruitment events, such as career fairs and campus recruitment drives.
  6. Conduct background checks, reference checks, and employment verification for selected candidates.
  7. Extend job offers and negotiate terms of employment.
  8. Implements new hire orientation and employee recognition programs.
  9. Handle all administrative tasks for onboarding, including entering data into HR information systems and auditing for accuracy and compliance.
  10. Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.

Employer Branding and Engagement:

  • Develop and maintain the organization's employer brand to attract and retain talented individuals.
  • Create and implement strategies to enhance employee engagement, satisfaction, and retention.
  • Collaborate with internal stakeholders to develop and execute employee engagement initiatives and programs.
  • Conduct employee surveys and analyze feedback to identify areas of improvement.
  • Develop and implement onboarding programs to facilitate the smooth integration of new hires.
  • Plan and execute employee recognition programs and events.
  • Monitor and manage employee relations issues, providing guidance and support as needed.
  • Stay updated on industry trends and best practices related to talent acquisition and engagement.

Data Analysis and Reporting:

  1. Track and analyze recruitment metrics, such as time-to-fill, cost-per-hire, and quality of hire.
  2. Generate reports and present data to senior management, providing insights and recommendations.
  3. Use data-driven approaches to identify areas for process improvement and optimize recruitment strategies.

Employee Services, Engagement and Culture:

  • Ensure compliance with relevant labor laws, regulations, and company policies throughout the recruitment process.
  • Provide personnel policy and procedure guidance to employees and management.
  • Support People services team in managing employee Onboarding to Off Boarding.
  • Conduct exit interviews and recommend corrective action if necessary.
  • Managing Life & Health Insurance (Employees addition/deletion, employee queries)
  • Performs routine tasks required to administer and execute human resource programs including but not limited to leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, and recognition.
  • Provide personnel policy and procedure guidance to employees and management.
  • Create and distribute internal communications regarding status changes, benefits, or company policies.
  • Assist in the communication, interpretation, and upkeep of employee handbook, and organizational chart, and contributes to the development of policies, job descriptions, performance management and etc.
  • Foster a positive and customer-centric culture within the HR operations team, promoting professionalism, collaboration, and a commitment to delivering high-quality HR services.
  • Implement activities to engage employees in order to foster a positive work culture.
  • Any other task assigned by Manager & CHRO.

Qualifications:

  1. Bachelor’s degree in human resources, Business Administration, or a related field (Master's degree preferred).
  2. Minimum of 03 years of experience in talent acquisition, employer branding, or related roles.
  3. Solid understanding of recruitment best practices, sourcing techniques, and talent assessment methods.
  4. Strong knowledge of employment laws, regulations, and industry trends.
  5. Proven experience in designing and executing employee engagement programs.
  6. Excellent interpersonal and communication skills, with the ability to build rapport with candidates, employees, and stakeholders at all levels.
  7. Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
  8. High level of integrity and professionalism, with a focus on maintaining confidentiality.
  9. Proficiency in HR software and applicant tracking systems.

Competencies:

  • Excellent Communication Skills
  • Interpersonal Skills
  • Negotiation skills
  • Relationship Management
  • Managing Manpower Planning
  • Recruitment Strategy
  • Sourcing and Networking
  • Ability to Drive Change
  • Data-driven Decision Making
  • Continuous Improvement
  • Teamwork

Skills:

Human Resource Management, Coordination Skills, Talent Acquisition,
 

Pakistan Single Window

Talent Acquisition & Engagement Specialist

Pakistan Single Window

Main Responsibilities:

Talent Acquisition:

  1. Collaborate with respective department heads & hiring managers to understand their staffing needs and create job descriptions.
  2. Source candidates through various channels such as job boards, social media, networking, and referrals.
  3. Review resumes, conduct interviews, and assess candidates' qualifications and fit for the organization.
  4. Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
  5. Coordinate and participate in recruitment events, such as career fairs and campus recruitment drives.
  6. Conduct background checks, reference checks, and employment verification for selected candidates.
  7. Extend job offers and negotiate terms of employment.
  8. Implements new hire orientation and employee recognition programs.
  9. Handle all administrative tasks for onboarding, including entering data into HR information systems and auditing for accuracy and compliance.
  10. Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.

Employer Branding and Engagement:

  • Develop and maintain the organization's employer brand to attract and retain talented individuals.
  • Create and implement strategies to enhance employee engagement, satisfaction, and retention.
  • Collaborate with internal stakeholders to develop and execute employee engagement initiatives and programs.
  • Conduct employee surveys and analyze feedback to identify areas of improvement.
  • Develop and implement onboarding programs to facilitate the smooth integration of new hires.
  • Plan and execute employee recognition programs and events.
  • Monitor and manage employee relations issues, providing guidance and support as needed.
  • Stay updated on industry trends and best practices related to talent acquisition and engagement.

Data Analysis and Reporting:

  1. Track and analyze recruitment metrics, such as time-to-fill, cost-per-hire, and quality of hire.
  2. Generate reports and present data to senior management, providing insights and recommendations.
  3. Use data-driven approaches to identify areas for process improvement and optimize recruitment strategies.

Employee Services, Engagement and Culture:

  • Ensure compliance with relevant labor laws, regulations, and company policies throughout the recruitment process.
  • Provide personnel policy and procedure guidance to employees and management.
  • Support People services team in managing employee Onboarding to Off Boarding.
  • Conduct exit interviews and recommend corrective action if necessary.
  • Managing Life & Health Insurance (Employees addition/deletion, employee queries)
  • Performs routine tasks required to administer and execute human resource programs including but not limited to leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, and recognition.
  • Provide personnel policy and procedure guidance to employees and management.
  • Create and distribute internal communications regarding status changes, benefits, or company policies.
  • Assist in the communication, interpretation, and upkeep of employee handbook, and organizational chart, and contributes to the development of policies, job descriptions, performance management and etc.
  • Foster a positive and customer-centric culture within the HR operations team, promoting professionalism, collaboration, and a commitment to delivering high-quality HR services.
  • Implement activities to engage employees in order to foster a positive work culture.
  • Any other task assigned by Manager & CHRO.

Qualifications:

  1. Bachelor’s degree in human resources, Business Administration, or a related field (Master's degree preferred).
  2. Minimum of 03 years of experience in talent acquisition, employer branding, or related roles.
  3. Solid understanding of recruitment best practices, sourcing techniques, and talent assessment methods.
  4. Strong knowledge of employment laws, regulations, and industry trends.
  5. Proven experience in designing and executing employee engagement programs.
  6. Excellent interpersonal and communication skills, with the ability to build rapport with candidates, employees, and stakeholders at all levels.
  7. Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
  8. High level of integrity and professionalism, with a focus on maintaining confidentiality.
  9. Proficiency in HR software and applicant tracking systems.

Competencies:

  • Excellent Communication Skills
  • Interpersonal Skills
  • Negotiation skills
  • Relationship Management
  • Managing Manpower Planning
  • Recruitment Strategy
  • Sourcing and Networking
  • Ability to Drive Change
  • Data-driven Decision Making
  • Continuous Improvement
  • Teamwork

Skills:

Human Resource Management, Coordination Skills, Talent Acquisition,
 

Pakistan Single Window

Assistant Manager Talent Acquisition & Engagement

Pakistan Single Window

Main Responsibilities:

Talent Acquisition:

  1. Collaborate with respective department heads & hiring managers to understand their staffing needs and create job descriptions.
  2. Source candidates through various channels such as job boards, social media, networking, and referrals.
  3. Review resumes, conduct interviews, and assess candidates'qualifications and fit for the organization.
  4. Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
  5. Coordinate and participate in recruitment events, such as career fairs and campus recruitment drives.
  6. Conduct background checks, reference checks, and employment verification for selected candidates.
  7. Extend job offers and negotiate terms of employment.
  8. Implements new hire orientation and employee recognition programs.
  9. Handle all administrative tasks for onboarding, including entering data into HR information systems and auditing for accuracy and compliance.
  10. Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.

Employer Branding and Engagement:

  • Develop and maintain the organization's employer brand to attract and retain talented individuals.
  • Create and implement strategies to enhance employee engagement, satisfaction, and retention.
  • Collaborate with internal stakeholders to develop and execute employee engagement initiatives and programs.
  • Conduct employee surveys and analyze feedback to identify areas of improvement.
  • Develop and implement onboarding programs to facilitate the smooth integration of new hires.
  • Plan and execute employee recognition programs and events.
  • Monitor and manage employee relations issues, providing guidance and support as needed.
  • Stay updated on industry trends and best practices related to talent acquisition and engagement.

Data Analysis and Reporting:

  1. Track and analyze recruitment metrics, such as time-to-fill, cost-per-hire, and quality of hire.
  2. Generate reports and present data to senior management, providing insights and recommendations.
  3. Use data-driven approaches to identify areas for process improvement and optimize recruitment strategies.

Employee Services, Engagement and Culture:

  • Ensure compliance with relevant labor laws, regulations, and company policies throughout the recruitment process.
  • Provide personnel policy and procedure guidance to employees and management.
  • Support People services team in managing employee Onboarding to Off Boarding.
  • Conduct exit interviews and recommend corrective action if necessary.
  • Managing Life & Health Insurance (Employees addition/deletion, employee queries)
  • Performs routine tasks required to administer and execute human resource programs including but not limited to leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, and recognition.
  • Provide personnel policy and procedure guidance to employees and management.
  • Create and distribute internal communications regarding status changes, benefits, or company policies.
  • Assist in the communication, interpretation, and upkeep of employee handbook, and organizational chart, and contributes to the development of policies, job descriptions, performance management and etc.
  • Foster a positive and customer-centric culture within the HR operations team, promoting professionalism, collaboration, and a commitment to delivering high-quality HR services.
  • Implement activities to engage employees in order to foster a positive work culture.
  • Any other task assigned by Manager & CHRO.

Qualifications:

  1. Bachelor’s degree in human resources, Business Administration, or a related field (Master's degree preferred).
  2. Minimum of 03 years of experience in talent acquisition, employer branding, or related roles.
  3. Solid understanding of recruitment best practices, sourcing techniques, and talent assessment methods.
  4. Strong knowledge of employment laws, regulations, and industry trends.
  5. Proven experience in designing and executing employee engagement programs.
  6. Excellent interpersonal and communication skills, with the ability to build rapport with candidates, employees, and stakeholders at all levels.
  7. Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
  8. High level of integrity and professionalism, with a focus on maintaining confidentiality.
  9. Proficiency in HR software and applicant tracking systems.

Competencies:

  • Excellent Communication Skills
  • Interpersonal Skills
  • Negotiation skills
  • Relationship Management
  • Managing Manpower Planning
  • Recruitment Strategy
  • Sourcing and Networking
  • Ability to Drive Change
  • Data-driven Decision Making
  • Continuous Improvement
  • Teamwork

Skills:

Human Resource Management, Coordination Skills, Talent Acquisition,
 

Pakistan Single Window

Senior IT Business / System Analyst

Pakistan Single Window

Main Responsibilities:

  1. To confer with Business Application Users in identifying and gathering users’ requirements and developing logical and physical specifications
  2. Create detailed functional requirements and development artifacts such as workflow diagrams, business rules, data mapping spreadsheets, and/or wire-frames
  3. Develop UML diagrams such as Use Case, Activity and Sequence Diagrams
  4. Develop Business Requirement Documents (BRS) & Software Requirement Specifications (SRS)
  5. Get the requirements reviewed and approved by the business users
  6. Act as a liaison between business users and the development team
  7. Coordinate with developers and QA team to explain system requirements
  8. Change management, end user training, UAT for smooth business process transition
  9. Ensure continuous IT services delivery to support day to day business operations
  10. Ensure continuous business process improvement through capturing and analyzing business data
  11. Prepare, monitor and maintain schedule of assigned projects

Required Skill Set:

  • Excellent understanding of SDLC methodologies
  • Experience of UML (use case diagrams, workflow diagrams, sequence diagrams, activity diagrams, etc.) 
  • Have worked with diagramming and graphing tools e.g., Microsoft Vision, Draw IO, Balsamic, etc.
  • Detail oriented, with solid analytic and research skills
  • Excellent verbal and written communication and presentations skills
  • Experience with writing requirements/specifications of technology-related products
  • Must have knowledge of project management, product design trends and good practices
  • Must be able to collaborate effectively within a team environment
  • Have a strong working knowledge of Microsoft Office applications
  • Good knowledge of writing database/SQL queries
  • Candidates possess the knowledge / experience of business processes of supply chain, freight forwarding, 
  • Imports, exports, transit and customs clearance will be given preference

Skills:

Analytical Skills, UML, SDLC Methodologie,
 

Pakistan Single Window

Business Analyst

Pakistan Single Window

Main Responsibilities:

  1. Analyze the scope of business requirements and propose IT business solutions. Perform business process re-engineering and implementation of software systems
  2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure the system provided meets the long-term business strategies.
  3. Create and maintain business requirement documents, process flows, uses cases and user stories for business and development teams.
  4. Understand and negotiate the needs and expectations of multiple stakeholders.
  5. Candidate should be well versed in gathering data from various sources and be able to correlate related information for various data discoveries and analyses.
  6. Ability to catalog and correlate new enhancements with existing product features set and conduct Fit/Gap analysis and impact assessment of the proposed changes.
  7. Work with product owners and technical managers to establish development efforts and implementation schedules.
  8. Maintain the quality of all documents/data to assure the integrity of the product.
  9. Identify and resolve product issues and planning of change requests for future release management.
  10. Assist in product assessment, risk identification and analyzing product benefits.
  11. Provide regular status and present progress reports to management for self/team assigned tasks and/or sprint.
  12. Assess business processes and system inefficiencies and suggest recommendations for improvement and feature enhancement.
  13. Identify ways to increase adoption and customer satisfaction and reduce user complaints.
  14. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and subordinates; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
  15. Developing strategies and procedures to improve the efficiency and quality of business analyst practices and deliverables.

Required Skill Set:

  • Strong analytical, interpersonal skills and problem-solving abilities to deal with cross-functional team issues.
  • Good understanding of the software development cycle.
  • Proven ability to solve problems creatively.
  • Ability to identify, track and mitigate the technical, functional and integration risks.
  • Self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, management, and support services.
  • Good mentoring and people management skills.
  • Strong follow-up abilities with relevant stakeholders to fulfill any dependent task or supply pending information or documentation.
  • Use of technology to ensure all parties are informed on schedule, progress, issues, and ownership in the project.
  • Experience using Click UP/ JIRA / Atlassian will be preferred.
  • An understanding of the business processes of trade, logistics, supply chain, E-commerce, and financial payments will be an added advantage.
  • Knowledge of Quality Standards in documentation and technology will be an added advantage.

Skills:

Atlassian, Jira, Click up, Business Analysis,
 

Pakistan Single Window

Associate IT Business / System Analyst

Pakistan Single Window

Main Responsibilities:

To confer with Business Application Users in identifying and gathering users’ requirements and develop logical and physical specifications

  1. Create detailed functional requirements and development artifacts such as workflow diagrams, business rules, data mapping spreadsheets, and/or wire-frames
  2. Develop UML diagrams such as Use Case, workflows, Activity and Sequence Diagrams
  3. Develop Business Requirement Document (BRS) & Software Requirement Specifications (SRS)
  4. Act as a liaison between business users and the development team
  5. Change management, end user training, UAT for smooth business process transition

Required Skill Set:

  • Familiar with SDLC methodologies
  • Knowledge of UML (use case diagrams, workflow diagrams, sequence diagrams, activity diagrams, etc.) 
  • Have worked with diagramming and graphing tools e.g., Microsoft Vision, Draw IO, Balsamic, etc.
  • Detail-oriented, with solid analytic and research skills
  • Excellent verbal and written communication skills
  • Knowledge/Experience with writing requirements/specifications of technology-related products
  • Basic knowledge of project management, product design trends and good practices
  • Must be able to collaborate effectively within a team environment
  • Have a strong working knowledge of Microsoft Office applications
  • Good knowledge of writing database/SQL queries
  • Candidates possess the knowledge/experience of business processes of supply chain, freight forwarding, 
  • Imports, exports, transit and customs clearance will be given preference.

Skills:

SDLC Command, SQL, SRS,
 

Pakistan Single Window

Senior Business Analyst

Pakistan Single Window

Main Responsibilities:

  1. Analyze the scope of business requirements and propose IT business solutions. Perform business process re-engineering and implementation of software systems
  2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure the system provided meets the long-term business strategies.
  3. Create and maintain business requirement documents, process flows, uses cases and user stories for business and development teams.
  4. Understand and negotiate the needs and expectations of multiple stakeholders.
  5. Candidate should be well versed in gathering data from various sources and be able to correlate related information for various data discoveries and analysis.
  6. Ability to catalog and correlate new enhancements with existing product features set and conduct Fit/Gap analysis and impact assessment of the proposed changes.
  7. Work with product owners and technical managers to establish development efforts and implementation schedule.
  8. Maintain the quality of all documents/data to assure the integrity of the product.
  9. Identify and resolve product issues and planning of change requests for future release management.
  10. Assist in product assessment, risk identification and analyzing product benefits.
  11. Provide regular status and present progress reports to management for self/team assigned tasks and/or sprint.
  12. Assess business processes and system inefficiencies and suggest recommendations for improvement and feature enhancement.
  13. Identify ways to increase adoption and customer satisfaction and reduce user complaints.
  14. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and subordinates; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
  15. Developing strategies and procedures to improve the efficiency and quality of business analyst practices and deliverables.

Required Skill Set:

  • Strong analytical, interpersonal skills and problem-solving abilities to deal with cross-functional team issues.
  • Good understanding of the software development cycle.
  • Proven ability to solve problems creatively.
  • Ability to identify, track and mitigate the technical, functional and integration risks.
  • Self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, management, and support services.
  • Good mentoring and people management skills.
  • Strong follow-up abilities with relevant stakeholders to fulfill any dependent task or supply pending information or documentation.
  • Use of technology to ensure all parties are informed on schedule, progress, issues, and ownership in the project.
  • Experience using Click UP/ JIRA / Atlassian will be preferred.
  • An understanding of the business processes of trade, logistics, supply chain, E-commerce, and financial payments will be an added advantage.
  • Knowledge of Quality Standards in documentation and technology will be an added advantage.

Skills:

Atlassian, Jira, Click up, Business Analysis,
 

Pakistan Single Window

Staff Business Analyst

Pakistan Single Window
  1. Analyze the scope of business requirements and propose IT business solutions. Perform business process re-engineering and implementation of software systems.
  2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure the system provided meets the long-term business strategies; eager to learn new domain and business.
  3. Create and maintain business requirement documents, process flows, uses cases and user stories for business and development teams.
  4. Understand and negotiate the needs and expectations of multiple stakeholders.
  5. Candidate should be well versed in gathering data from various sources and be able to correlate related information for various data discoveries and analysis.
  6. Ability to catalog and correlate new enhancements with existing product features set and conduct Fit/Gap analysis and impact assessment of the proposed changes.
  7. Work with product owners and technical managers to establish development efforts and implementation schedule.
  8. Conduct user acceptance testing-UAT, demos and provide support for system testing.
  9. Identify and resolve product issues and planning of change requests for future release management.
  10. Assist in product assessment, risk identification and analyzing product benefits.
  11. Provide regular status and present progress reports to management for self/team assigned tasks and/or sprint.
  12. Assess business processes and system inefficiencies and suggest recommendations for improvement and feature enhancement.
  13. Identify ways to increase adoption and customer satisfaction and reduce user complaints.
  14. Being a Team lead, provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and subordinates; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
  15. Design strategies and procedures to improve the efficiency and quality of business analyst practices and deliverables.
  16. Maintain the quality of all documents/data to assure the integrity of the application.

Skills:

Atlassian Jira, Jira, DoubleClick, High Quality Standards, Analytical Skills, Interpersonal Leadership,
 

Pakistan Single Window

Staff Business Analyst - Fintech

Pakistan Single Window
  1. Collaborate with stakeholders to gather and analyze business requirements related to fintech solutions, including digital wallets, payment platforms, payment reconciliations and SSL switch integrations.
  2. Translate business requirements into technical specifications, including functional and non-functional requirements, for various fintech components.
  3. Work closely with cross-functional teams, including developers, designers, and QA engineers, to ensure alignment between business needs and technical solutions.
  4. Conduct feasibility studies and impact analysis to assess the viability of proposed fintech solutions.
  5. Create detailed documentation, such as user stories, use cases, and process flows, to support the development and implementation of fintech solutions.
  6. Participate in the design and development of fintech features, providing input on architecture, data models, and system integrations.
  7. Collaborate with product managers to prioritize feature development and ensure alignment with overall product roadmap for fintech initiatives.
  8. Perform gap analysis to identify areas for improvement in existing processes and systems within the fintech domain.
  9. Support testing efforts by providing guidance on test scenarios, test cases, and acceptance criteria for fintech solutions.
  10. Assist in troubleshooting and resolving technical issues related to fintech solutions during development and post-implementation phases.
  11. Stay updated on industry trends and best practices related to fintech technologies, including digital wallets, payment platforms, and SSL switch integrations.

Skills:

Project Coordination, Agile Project Management, Business Analysis,
 

Pakistan Single Window

Risk Manager IRMS

Pakistan Single Window
  1. Plan, manage, and supervise all activities related to IRMS operations, maintenance, and upgradation.
  2. Effectively coordinate, collaborate, and communicate with all stakeholders for smooth, efficient and result oriented IRMS operations.
  3. Work with subject matter experts to identify potential risks across various trade aspects, including customs fraud, security threats, regulatory compliances, trade finance irregularities, and data privacy concerns.
  4. Analyze market intelligence communicated by stakeholders, internal and external data to assess the likelihood and impact of identified risks.
  5. Develop and implement risk scoring models to prioritize and categorize risks effectively; and align the same with the criterion approved by the PSW Governing Council.
  6. Propose and implement effective risk mitigation strategies, including enhanced data analysis, technological innovation, targeted inspections, regulatory collaboration, and awareness campaigns.
  7. Develop and maintain standard operating procedures (SOPs) for all activities.
  8. Collaborate with internal and external stakeholders to ensure coordinated and effective risk management practices.
  9. Provide input and feedback on the continuous development and improvement of the IRMS functionalities.
  10. Identify opportunities for integrating new technologies and data sources to enhance risk detection and mitigation capabilities.
  11. Monitor system performance and report on key risk metrics to senior management.
  12. Responsible for continuously evaluating the effectiveness of the IRMS in identifying and mitigating risks. This includes analyzing trends and patterns in identified risks, system performance data, and feedback from stakeholders.
  13. Prepare timebound plans for efficient implementation of all approved tasks.
  14. Identify areas for improvement in the IRMS, such as enhancing risk detection capabilities, optimizing data processing, and refining scoring models.
  15. Propose and implement updates to the IRMS functionalities, algorithms, and data sources to address identified improvement areas. This may involve collaborating with subject matter experts, IT developers and data analysts.
  16. Monitor the effectiveness of implemented updates and adapt to the approach as needed, ensuring continuous improvement of the IRMS.
  17. Stay abreast of emerging data analysis tools and technologies relevant to risk management and propose their integration into the IRMS to enhance its capabilities.
  18. Ensure the IRMS operates in accordance with relevant national and international regulatory frameworks.
  19. Prepare comprehensive risk reports for senior management and relevant stakeholders.
  20. Conduct periodic reviews and audits of the IRMS effectiveness.
  21. Publish periodical reports as per approved frequency and formats.

Skills:

Large Scale Data Analysis, Mitigation Strategies, Risk Management and Planning, Trade Regulations,
 

Pakistan Single Window

Deputy Manager Software Support L3

Pakistan Single Window

Responsibilities:

  1. Review, analyse and ensure timely resolution of software issues escalated from L2 support team.
  2. Collaborate with product development & product testing teams to identify and prioritize product enhancements and bug fixes based on stakeholders feedback or self-identification.
  3. Collaborate with DevOps, Systems, Networks, L2 Support and Database Administration Teams to ensure that reported production issues are tracked, prioritized, and resolved in a timely manner.
  4. Provide technical expertise and guidance to team members as needed and stay up-to-date on industry trends and best practices of software services management.
  5. After deployment of release, analyze transactional system databases to ascertain data damage or inconsistency. Plan and execute corrections, ensuring data integrity.
  6. Maintain the database of reported issues, root cause analysis and effected transactions to publish monthly software defect report to stakeholders.
  7. Continually develop knowledge of the PSW suites of software applications and keep up to date with newly releases.
  8. Any other task assigned by respective line manager to improve the efficiency of software support functions.
  9. Monitor and analyse production incidents, identifying trends, patterns, and areas for improvement to prevent future disruptions.
  10. Ability to managing a team of software support specialists.
  11. Ensuring that the team provides timely and effective support to stakeholders, including troubleshooting and issue resolution.

Skills:

Queues, Splunk, SQL Queries,
 

Pakistan Single Window

Software Architect

Pakistan Single Window

Design and develop Software Architecture and applications as per specification by following the guidelines and best practices.

  1. Maintain and support software applications in different stages.
  2. R&D to explore new technologies and trends.
  3. Experience of distributed systems, RESTful APIs, and message brokers (e.g., RabbitMQ, Kafka).
  4. Develop REST & GraphQL APIs.
  5. Experience with API gateways, load balancers, and service discovery mechanisms.
  6. Collaborate with Data architect to design data architecture solutions. Participate in design discussions, providing insights and suggestions using data principles.
  7. Assist in designing and implementing efficient data integration workflows. Contribute to developing processes and scripts, ensuring data is securely transformed.
  8. Work alongside database administrators and developers to optimize data retrieval and query performance. Assist in identifying and resolving performance bottlenecks by suggesting indexing strategies or query-tuning techniques.
  9. Develop easy-to-use data structures for efficient dataset access and organization. Collaborate with Business analysts and project managers to understand ad-hoc analysis requirements and recommend available data.
  10. Conducting data analysis if needed, integrating data with other applications, developing data visualizations, and troubleshooting data problems.
  11. Ensure the quality of code through guidelines and unit testing.
  12. Participate in code reviews, provide constructive feedback and mentor junior developers.
  13. Participate in scrum meetings to ensure the delivery as per plan, and contribute with the Project Manager for release planning.
  14. Cross-Functional Collaboration.
  15. Continuous Improvement and Innovation, good knowledge of Emerging Technology.

Skills:

Micro Services Architecture, MVC, Design Patterns, OOAD, React JS, .Net, Data Structures Command,
 

Pakistan Single Window

Social Media Specialist

Pakistan Single Window

Pakistan Single Window (PSW) is looking for a dynamic individual responsible for creating and administering content on all social media platforms, such as LinkedIn, Facebook, Instagram, Twitter and TikTok, to build an audience and ensure customer engagement. The Specialist will also monitor site metrics, respond to reader comments, and oversee creative design. This position will require you to promote the brand, service, and product to the associated audiences on social media. Your goal will be to create a new following for market and brand awareness, for which you will need to have the strategic sense required to build or optimize social media strategy. It is also essential that you are aware of social trends and can conduct a thorough media analysis. You will work with our marketing team to help develop brand awareness about our company through social media.

Responsibilities:

Planning:

  1. Conceptualize, optimize and execute a social media strategy for PSW that aligns with the company’s overall communications objectives
  2. Use data to analyze what’s working, what’s not, and reinforce or refocus key messages accordingly
  3. Help convert our brand fans into loyal customers with engaging, responsive, responsible, surprising, and captivating social media interactions
  4. Work with the Communications Manager to create and maintain social media content calendar and manage social media spending/boosting plan
  5. Understand the targeted audience for each social channel and create tailored and persuasive content that strikes a chord with the intended audience
  6. Analyze data and sentiment metrics to create a better understanding of the target audience and other stakeholders
  7. Extract insights and make data-driven recommendations   
  8. Stay ahead of the curve by keeping up with the latest social media trends, emerging platforms, and best practices

Creative:

  • Write long- and short-form social media messages that attract new users and engage current users
  • Keep social media platforms up to date with high-quality content assets that elevate our social media presence
  • Assess new platforms to reach a broader market
  • Develop and launch organic and paid campaigns to build PSW’s following and engagement

Technical:

  1. Leverage social media marketing tools such as Buffer, HubSpot or Hootsuite for scheduling, monitoring, listening and analysis
  2. Use Canva or Adobe Creative Suite to create static and animated visual assets for social media

General:

  • Collaborate and coordinate with internal teams to ensure promotion of all PSW-related products, modules, and other updates or events.
  • Other relevant tasks assigned by the Communication Manager

Qualifications, Experience & Technical Competencies: 

  1. Bachelors in Communications, Marketing, Business, New Media, or Public Relations
  2. Proven working experience in Social Media Marketing or as a Digital Media Specialist
  3. Demonstrable social networking experience and social analytics tools knowledge
  4. Positive attitude, detail and customer-oriented with good multitasking and organizational ability
  5. Excellent communication skills in English (level C1 and above), and Urdu, with the ability to communicate effectively
  6. Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
  7. Strong creative thinking, problem-solving abilities, and an eye for visual aesthetics to curate compelling social media posts
  8. Knowledge of online marketing and a good understanding of major marketing channels

Skills:

Canva, Digital Media Management, Corporate Social Media Coordination,
 

Pakistan Single Window

Communication Manager

Pakistan Single Window

Key Responsibilities

Under the direction of the Head of Marketing & Communications (HOD), the Communications Manager will lead the execution of PSW’s communications operational plan, support the communications department to develop and deliver on the objectives and operational work plans of the department. The Communications Manager oversees financial and human resources to deliver the department’s objectives.

In this position, you will oversee producing high-quality content that engages customers, builds brand recognition, and promotes PSW’s services. The Communication Manager will be responsible for all internal and external communications with strategic direction from the HOD. The duties will also include managing external and internal communication, social media, PSW’s website and digital channels, media relations, content development, planning and executing campaigns and promoting PSW’s brand and services.

Communication Planning & Operations:

  1. Support and supervise the implementation of the communication operational plan and communications strategy, stakeholder engagement plan, and information dissemination mechanisms for PSW including information on objectives, audiences, messages, resources, timescales, tools, and activities.
  2. Implementation of the department operational plan aligned with the Communications Policy. Create, implement, and oversee communications programs, internal and external, that effectively describe and promote PSW and its services.
  3. Implementation of the CSR operational plan aligned with the CSR Policy. Successful and timely implementation of all activities reflected in the CSR operational plan.
  4. Creation and implementation of monthly operational plans for all Communications: media & PR, social media, paid advertising, content and design, websites (PSW & Tradeverse) and digital channels, events & campaigns.
  5. Creation and implementation of SOPs for all internal and external communications and branding. Ensuring that the correct protocols are followed for all communications internally and externally.

Team Management:

  • Leads, mentors, motivates and provides clear direction to the Communications team.
  • Oversees development of team and individual work plans, line manages, and conducts performance evaluations for all team members.
  • Oversees hiring and on-boarding of new Communications Department staff.
  • Fosters a positive team environment and provides team building and professional development initiatives.
  • Provides leadership and advocates on key issues related to the communications strategy.
  • Liaises with other departments to promote linkages between them and our stakeholders through campaigns and communications initiatives.
  • Oversees and supports staff to manage communication project budgets, including leading annual team departmental budgeting processes, monitoring disbursements of project funds and ensuring accurate and timely financial reporting on all initiatives.

Communications Strategy and Brand Management:

  1. Ensures the execution of PSW’s overarching Communications Strategy, including media and social media, content, and storytelling.
  2. Ensures delivery of dynamic content and compelling stories of PSW’s work and its impact.
  3. Supports team to deliver priority communications assets and products.
  4. Liaises with other departments to identify communications support needs and triage requests.
  5. Reviews key communication materials prior to publication for quality control and to ensure consistent messaging and tone.
  6. Serves as the point of contact for communications-related issues, ensuring the HOD is kept well informed, and issues are appropriately escalated.
  7. Supports the HOD and Senior Management Team with crisis communications when necessary.
  8. Ensures all content is compliant with global accessibility standards and meets PSW branding guidelines.
  9. Develops monthly editorial calendars for communications content development. Organizes writing schedules to produce quality pieces that appeal to target audience, attract relevant stakeholders and boost brand awareness.
  10. Helps design, develop, implement, and supervise communication and outreach/advocacy strategies, including media strategies and developing digital platforms (print, electronic, website, social, and other media).

Skills:

Branding Research, Social Media Strategies, Communication Skills,
 

Pakistan Single Window

Communication Officer

Pakistan Single Window

Job Requirement:

This is a multi-faceted role where you will support the execution of PSW’s communications strategy and campaigns. Besides having a knack for content creation and branding, you will also provide support on communications initiatives by ensuring effective coordination and documentation across campaigns. The incumbent will ensure consistent branding and provide communications support pertaining to methods, materials and channels.

Responsibilities:

Content Development:

  1. Produce well-researched content for publication online and in print, on industry-related topics (combining online sources, interviews and studies)
  2. Develop related high-quality content for multiple print and digital platforms, such as websites, email marketing, product descriptions, videos, and blogs
  3. Follow an editorial calendar for communications content development, collaborating with other members of the communication team to ensure timely delivery of materials
  4. Proofread content for errors, inconsistencies and polishing existing content to improve readability
  5. Work with the Communications team to ensure high quality communication products – such success stories, photos, videos, annual reports, newsletters, blogs, etc.

Media Engagement:

  • Provide event coordination and support to the Deputy Communications Manager (invitations, venue/vendor liaison, on-site coordination, post-event report)
  • Support in design and coordination of media visits
  • Support media outreach activity
  • Any other work assigned by the Deputy Communications Manager

Coordination and Support:

  1. Support in developing and regularly updating the PSW website
  2. Coordinate with internal PSW departments to ensure high quality communication products – such as rollout updates, photos, annual reports, newsletters, blogs, videos etc.
  3. As required, support with the development and execution of special communications initiatives including PSW webinars and podcast
  4. Track and document sessions and campaign activities with record sheets, detailed notes, photos, videos & any other means deemed appropriate.
  5. Efficient and timely coordination with other departments (finance, procurement etc.) to ensure internal SOPs are followed to the letter and there are no delays/hindrances in the smooth working of the Marketing and Communications department

Qualifications and Education:

  • Bachelor's degree in communications, marketing, English, journalism, or related field.
  • Excellent written and verbal communication skills in Urdu and English.
  • Proven content writing or copywriting experience.
  • Working knowledge of content management systems.
  • Working knowledge of design tools such as Canva, Photoshop etc.
  • Proficient in all Microsoft Office applications.
  • The ability to work in a fast-paced environment.
  • The ability to handle multiple projects concurrently.

Skills:

Adobe Photoshop, Canva, Microsoft Office Applications,
 

Pakistan Single Window

Podcast Host

Pakistan Single Window

PURPOSE OF THIS ASSIGNMENT:

PSW Marketing & Communications seeks to engage a professional and skilled Podcast Host on a short-term contract under the overall responsibility and direct supervision of the HOD Marketing and Communications. The main purpose of this role is to enhance awareness of, and engagement with PSW through a series of informative and engaging podcasts under the name of Trade Talks. The host will present these podcasts and actively provide input for planning.

BACKGROUND:

The Pakistan Single Window is an integrated digital platform that allows parties involved in trade and transport to lodge standardized information and documents with a single-entry point to fulfill all import, export, and transit-related regulatory requirements. It aims at reducing the time and cost of doing business by digitalizing Pakistan’s cross-border trade and eliminating paper-based manual processes. The PWSC, a public sector company incorporated under section 42 of the Companies Act, 2017 by Pakistan Customs, has been notified as the ‘operating entity’ of the PSW system by the Federal Government under the provisions of the Pakistan Single Window Act, 2021.

To create greater buy-in and widespread voluntary adoption among various stakeholders, and the private sector in particular, the PSW communication strategy employs an integrated communications approach to unify marketing communication elements, such as public relations, social media, audience analytics, business development principles, advertising, and promotion into a brand identity that remains consistent across distinct media channels to reach target audiences and ensure mass adoption of the services provided through PSW.

SCOPE OF WORK:

The Marketing & Communications Department seeks to promote the core work and services of PSW through social media. In this regard, we are looking to engage a professional and skilled Podcast Host to present and moderate a series of informative and engaging podcasts in support of PSW’s integrated marketing and communications strategy. The podcast host will play a crucial role in presenting the content in an engaging and accessible manner to a wide range of audiences, including importers, exporters, government officials, and trade professionals.

Under the supervision of HOD Communications, the specific roles and responsibilities of the Podcast Host are:

Planning and Research:

  1. Research and analysis to develop an insightful and strategic understanding of PSW’s core work and services, key messages and target audiences
  2. Develop an understanding of topics related to trade facilitation, import/export procedures, and the role of the Pakistan Single Window
  3. Collaborate with the PSW Marketing and Communications team to understand the key messages and objectives of each podcast episode
  4. Assist with script development for each episode, ensuring clarity, accuracy, and alignment with overarching communications objectives

Hosting:

  • Host Trade Talks podcast episodes, creating a welcoming and conversational atmosphere
  • Conduct Trade Talks podcast interviews with subject matter experts, industry leaders, and stakeholders in an insightful manner
  • Moderate interviews and conversations to highlight PSW’s core work and services and/or key messages in a smart and subtle manner
  • Appear in content created for the promotion of each episode

Communication and Collaboration:

  • Maintain regular and effective communication with the PSW team to align on podcast topics, guest speakers, and podcast schedules
  • Collaborate with the PSW team to ensure accuracy and consistency of the content presented
  • Seek feedback and incorporate suggestions provided by the PSW team to improve the quality and relevance of the podcast
  • Note: All tasks/work done by the Podcast Host are dependent on the discussion and approval of the Communications team and HOD Marketing and Communications.

DELIVERABLES & ASSIGNED DUTIES:

1. Captivating and dynamic hosting for each podcast episode
2. Adherence to the agreed-upon schedule for timely delivery of episodes (at least, but not limited to one per month)
3. Regular communication and collaboration with the PSW Marketing and Communications team
4. Assistance in the development of the podcast script

LOCATION AND SCHEDULE:

For the foreseeable length of this agreement, the podcast will be recorded once a month in Islamabad, Pakistan. The frequency may increase and any changes to this will be communicated well in advance by the PSW team.

REQUIRED SKILLS AND QUALIFICATIONS:

  • Substantial
  • Excellent oral communication skills, captivating on-air presence and interviewing skills
  • Creativity in presenting information in an entertaining and informative manner
  • Ability to give actionable recommendations
  • Creativity in presenting information in an engaging and entertaining manner
  • Familiarity with trade facilitation, import/export procedures, and the concept of single window platforms will be an added advantage
  • Ability to work collaboratively and adapt to feedback and suggestions

EXPERIENCE:

Relevant field experience experience in hosting broadcast shows, with a proven track record of successful programs

Skills:

Critical Thinking, Active Listening, Outstanding Time Management,
 

Pakistan Single Window

Principal Database Developer

Pakistan Single Window

Duties & Responsibilities:

Design database systems:

Database Developers’ main responsibility is to analyze the needs of an organization and produce an effective database system according to their needs and specifications. This includes collecting data, analyzing the data, designing algorithms, drawing flowcharts and implementing code for the logic developed through the algorithms and flowcharts.

Test databases:

A database developer must be able to run performance testing procedures to ensure the proper operations of a database and to ensure that it’s error-free. If any errors are thrown when the code runs, they need to be corrected and the code needs to be re-tested. This involves troubleshooting any potential problems, creating and submitting test reports and database improvement.

Develop database documentation:

As a database is developed, the database developer must write documentation about the system and put together an operational manual. The documentation must include information regarding changes or improvements to the database as they are implemented.

Work with the front-end development team:

Once the databases are ready, and the front-end development is complete, a database developer must work with the front-end development team to integrate the modules together. Once this is done, the integrated code must again be tested and any errors must be fixed.

Qualification, Experience & Technical Competencies:

Minimum Bachelors (4 year) (HEC recognized) degree in Software Engineering, Computer Engineering.

  1. At least 7+ years of experience in database design, development, and performance tuning.
  2. Microsoft SQL Server
  3. Visual Studio
  4. Microsoft SQL
  5. GIT, TFS
  6. SQL Tools (Query Analyzer, Query Execution Plan, Profiler, Analytics)
  7. SQL Server Database Diagram
  8. Writing Queries
  9. Database Analyzing
  10. Root Cause Analysis
  11. Query Optimization
  12. Online Indexing
  13. Database Tunning
  14. Database Programming
  15. Quality Assurance Testing
  16. Code Reviews
  17. Debugging and Trouble Shooting
  18. Strong Interpersonal and Communication skills

Remarks:

  • Created Databases, Tables, Indexes, Stored Procedures, Views, database management policies and Constraints, Defaults, Rules, Functions, Triggers and Dynamic SQL queries.
  • Performance tuning by analyzing execution plans, creating, and maintaining indexes and working with front-end development team.
  • Analyze and deploy scripts and packages in test/productions from different developers.

Skills:

Database Design, SQL Queries, Database Development,
 

Pakistan Single Window

Principal Database Administrator

Pakistan Single Window

Main Responsibilities:

  1. Install, configure, and manage SQL Server 2019 Databases ensuring optimum performance.
  2. Design, implement, and manage processes to ensure the availability and integrity of the data stored in databases
  3. Ensure Databases are being properly backed up as per company policy and ensure backup integrity
  4. Implement disaster recovery strategies to meet business's Recovery Point Objectives (RPO), Recovery Time Objectives (RTO)
  5. Set up and monitor DB performance, troubleshoot issues; implement and enforce DB access controls
  6. Manage multiple high-availability SQL Server 2019 failover clusters and Always-On Availability Groups
  7. Setup and manage Replication among different databases/sites
  8. Patch SQL Server installations by patch management processes
  9. Be available 24/7 to provide technical assistance, in support to critical business operations

Required Skill set:

  • Implementation and management experience in SQL Server High Availability and Disaster recovery solutions; including clustering, Availability groups and Replication.
  • Experience with database security design and Database automation.
  • Well-versed in SQL Server Performance tuning & troubleshooting using DMVS, Extended Events, Profiling, Wait Statistics etc.
  • Good understanding of the database underlying infrastructure such as Storage, Networking components and Server Hardware
  • Experience in setting up and managing SSIS/SSRS
  • Self-motivated, quick learner and a responsive team player with ability to work under pressure, and deliver quality outcomes 
  • Write clear, concise, and well-organized technical documentation to maintain standards and procedures
  • Excellent written/oral communication, presentation, and interpersonal skills

Skills:

Database Management, DMVS, SQL,
 

Pakistan Single Window

Senior SQA Analyst I / Senior SQA Analyst II / Senior SQA Analyst III

Pakistan Single Window

Main Responsibilities:

  1. Ensure good quality standards for product delivery and their compliance with user requirements
  2. Evaluate and test software applications according to business and functional requirements
  3. Provide feedback and recommendations to developers on software usability and functionality
  4. Document test results, create/update requirements and test plan documentation as needed
  5. Ensure testing is on schedule and in line with the processes
  6. Communicating with team members to streamline the execution of test cases, test plans, and processes with them
  7. Good database testing concepts
  8. To design and develop test suites for software functional and performance testing

Required Skill Set:

  • In-depth knowledge of automation testing, automation test scripts, framework design, and implementation (Selenium, TestNG)
  • Ability to write test cases, test scripts, test scenarios, and testing procedures (Unit, BAT, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
  • Experience in cross-platform/cross-browser testing
  • Experience in Performance Testing (LoadRunner, JMeter, etc.)
  • Understanding of software testing principles, standards, and test cycles
  • Knowledge of existing QA best practices and methodologies to design, implement and automate processes
  • Understanding and hands-on testing experience of REST & SOAP APIs (POSTMAN, SOAPUI)
  • Self-motivated, quick learner and a responsive team player.
  • Excellent written/oral communication, presentation, and interpersonal skills.
  • Ability to work under pressure, within agreed targets and timescales, and deliver quality outcomes.

Skills:

Bug Tracking, Microsoft SQL, JMeter, Selenium Testing, Quality Assurance, Automation Testing,
 

Pakistan Single Window

Pakistan Single Window

Karachi, Sindh, Pakistan

Pakistan Single Window (PSW) is an ICT-based method in Pakistan that lets people do business through a single page. PSW is a place where people who deal with trade and transportation can put in standard forms and information at a single entry point to meet all the rules for importing, exporting, and travel. If the information is computerised, each piece of data only needs to be sent once.

PSW will connect the right government offices with economic actors in Pakistan, such as importers, exporters, customs agents, shipping agents, transporters, and more, so that trade between the two countries can be managed more efficiently. Through an online facility that will intelligently handle the information for each transaction, it will make it easy and clear to meet regulatory requirements. This way, people won't have to give the same information more than once or go to government departments in person.

Pakistan has promised to follow through on several parts of the World Trade Organization's (WTO) Trade Facilitation Agreement. One of these is setting up a National Single Window (NSW) system by February 2022. Pakistan needs to use PSW to change how it manages its trade with other countries so that it takes less time, costs less, and is easier to understand. This will help it move up in global rankings for economy and ease of doing business.
Vision and mission goals that guide:

VISION: By 2022, Pakistan will have built a world-class automated hub that will offer services and create advantages to cut down on the costs, time, and problems that come with cross-border trade. This will make it easier to do business and follow the rules.

The goal is to make it easier for people to do business across borders by offering centralised ICT-based services, streamlined procedures, effective and dependable automation, standardised data exchange, and risk-based selective enforcement of government rules.

Email: info@psw.gov.pk

Phone: (021) 111 111 779

Posted Jobs 60
Sectors Information Technology
Location Karachi, Sindh, Pakistan